Project Manager Resume

SUMMARY

Over 12 years of experience as a Project Manager/Program Manager leading complex large - scale IT Application and Infrastructure projects, including a Total System Services (TSYS) credit card processing, merchant acquisition, and bank credit card transaction project to allow small to multimillion-dollar transactions internationally
Highly accomplished PMP and ITIL v3 Certified Project Manager with 10+ years of managing all types of teams and projects (Telecommunication, Infrastructure, APP development, Hybrid)
Noted for successfully managing all network, data center, and telecommunication related projects (Including installation of over 500 optical transports utilizing MPLS services)
Familiarization of NICE call recording software as it relates to Genesys vendor and SIP trunking technologies
Skilled in establishing, developing, and managing teams spanning country and organizational boundaries in delivering consistent results across constantly changing business environments
Successful in building synergy between teams, partners, management, and business to ensure the design and delivery of effective technology on time, within budget, and with high ROI
Core competencies include effectively aligning technology investments with evolving business needs
Skilled with MS Office Suite of products. Strong working knowledge of Office 365.
Utilizing blended onshore/ offshore delivery models, managing the full lifecycle design, development, and release of complex applications, driving process redesign, change management, and continuous improvement, and providing technical and business leadership for global initiatives.

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

Managed VoIP migration and implementation of 23 counties to new state platform
Managed project using MS Project 2016, SLA reports, Weekly status reports, Steering committee documentation, and Detailed site charts.
Conducted weekly status and project Team meetings
Coordinated installation of telephony equipment with vendors
Ensured quality assurance that objectives were met through monitoring and controlling process
Provided services to the counties for the migration of their phone solution to a 3rd party telephony
Furnished a standard assessment of the current phone solution (Discovery) and ensured proper documentation is available for new vendor solution providers to understand requirements.
Present proposals to agency stakeholders to ensure continuity within project
Managed consultation services provided to counties regarding solutions they were considering at the time (Planning).
Provided technical assistance to the counties for a seamless migration to the provider of their choice (Execution).
Ensured SharePoint site documentation was orderly archived through multiple phases of the project.

Confidential

Project Manager

Responsibilities:

Managed complex Application and Infrastructure (Oracle and SharePoint migrations) global projects
Managed project schedule using MS Project 2010 and ensure on time deliverables
Directed activities of stakeholder and balance workload of the project team
Developed a detailed project/program plan to ensure continuity of processes.
Prepared project status reports and gate decks using PowerPoint to inform stakeholders.
Global executive communications and providing timely, relevant, and transparent project status
Managed SharePoint site for timely archiving of documentation.
Planned and managed waterfall/agile projects using MS Project (Waterfall) and Jira (Agile); tracked and managed Sprints, milestones, resource requirements for leveling and ensured managers budgeted funding at activity level; monitored and accuracy of burn rate reports
Managed owner stories in an agile methodology and chaired progress reviews and reported to management.
Conducted unit testing during agile sprints and end-to-end testing after migration was completed

Confidential

Project Manager

Responsibilities:

Managed enterprise infrastructure projects initiatives (Domestic and International)
Development of infrastructure process documentation (FRD and BRD)
Managed combined budget of excess 3 million dollars
Managed schedule and status report using MS Project server 2013
Adhered to PMO guidelines for managing projects

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