SUMMARY:

• A focused and very competent IT Program Manager/Delivery Manager who has extensive experience of projects in multiple technologies, functions and industries.
• Has proven ability to lead teams in defining and developing software solutions.
• Expert Confidential developing systems and highly skilled in Delivery Management, Technology Solutions (Portfolio Management), Project Management, Business Analysis with 15+ years of diverse global exposure to Telecom, HealthCare, Pharma, Financial and Retail domains.
• Managed large and complex multi - million-dollar Information Technology projects (Applications/Softwares).
• Expert SAFe Agilist and SDLC champion with experience in driving projects to success while ensuring adherence to industry standard best practices.
• Responsible for range of activities ensuring the consistency and continuity of IT services by driving complex IT projects in professional and timely manner.
• Worked extensively on project timelines, milestones, deliverables, resources, budgeting, vendor management and implementation.
• Experience managing large highly visible cross functional programs with maximum ROIs.
• Strategically planned and managed multimillion-dollar projects aligning business goals with latest technology solutions.
• Leading and managing geographically diverse distributed IT project teams in large changing environments (including offshore and onsite models).
• Expert in various implementation methodologies and delivery models (Agile, Waterfall and Hybrid models).
• Expert in working on clear definition of program objectives for IT program scope, IT governance and with better control of the overall IT program budget/s.
• Experience in validating the Objectives and Key Results (OKRs) and presenting the same to leadership.
• Equipped with degree in Pharmaceutical Sciences, handled successful healthcare projects for various clients.
• Expert Confidential reporting key metrics and maintain the communication strategy with appropriate documentation.
• Worked extensively on analyzing project risks, costs, benefits and develop disaster recovery plan/s as needed.
• Experience in handling the issues, resolving them and evaluating each program stage/gates progressively.
• Experienced in resource hiring, and development.

AREAS OF EXPERTISE:

Requirements Management

ROI Analysis

Project Scheduling

Costing & Budgeting

Resource Management

Testing/QA/Rollout/Support

Scope Management

Cross-Functional Supervision

Team Building & Mentoring

Client Relations & Presentations

Business & IT Planning

Vendor Management

SAFe Agile

Release Train Engineer (RTE)

SDLC champion

TECHNICAL SKILLS:

JIRA, RallyDev, Rational tools, MS office suite, iRise, TechDev Tool(DOORS).

SQL, XML, SQL Loader, Java, .Net, ClearQuest Test Manager (CQTM), HP-QC, HP ALM, SQA Robot.

UML Tools, Visio, Rational Rose, SmartDraw and Draw.io

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Program Delivery Manager/ Scrum Master/PM/Sr.BA

Responsibilities:

• Managed the program initiatives within the R&D portfolio for CAT platform in planning, estimating, execution, implementation, UAT, and roll out.
• Established SAFe Agile framework for initiating the Tech Refresh of the applications starting with Architectural Analysis, Requirements, Implementation, DevOps and QA.
• Acted as a leader to ensure adherence to proper techniques and standard methodology relating to planning, communication, integration and implementation of work efforts.
• Worked as a program manager to manage governance, meetings, artefacts and acted as Agile Release Train Engineer (Agile RTE).
• Worked within the Software Czar function to help assess software decisions and deliver workflow and process improvements within the Enterprise standards and guidelines (Compliance standards).
• Worked on the program to manage governance, meetings, artifacts, adhering to the best practices and continuous improvement.
• Drafted Architectural Assurance Documents (program level) and Business Requirements Documents (for business visibility) .
• Worked on claims processing and auditing essential flow for new tech stack with team collaboration.
• Conducted JAD sessions, meetings, workshops to gather requirements from various stakeholders and SMEs.
• Facilitated all aspects of scrum framework, including grooming, product backlog, release backlog, sprint planning session, daily scrum meeting, sprint reviews and sprint retrospectives.
• Created the user stories and prioritizing user stories along with tracking of burn up, burn down charts to estimate sprint delivery
• Provided program/project performance metrics to the organization and leadership through Key Performance Indicators (KPIs).
• Provided functional analysis with clear distinction between the old tech stack and new system (tech refresh outcome) - System upgrades with minimal disruption of business
• Worked with development team to build multiple microservices (about 18) and about 80 APIs for claims data (EHR) into the CAT Manager and CAT Auditor systems for processing.
• Established CI/CD pipelines and worked with DevOps teams to standardize the process in accordance with EADLM (Enterprise Application Development Lifecycle Management) team.
• Worked with QA manager for developing Test Cases, prepared spreadsheet for testing criteria, including regression, positive and negative testing, API testing, process flow testing and screenshot for test results to complete expected and actual results.
• Worked closely with QA and Developers to resolve issues and provided assistance and feedback to fix the bugs/gaps.
• Maintained close and strong working relationship with teammates and PMO to achieve an expected result outcome for program (always exceeded expectations).
• Conducted project/program health checks periodically and presented with reports to the management and end users during various phases of project (Planned Projects Delivery)
• Presented project closure and handover documents for continuity, also provided users with appropriate support.

Confidential, Alpharetta, GA

Business Systems Specialist

Responsibilities:

• Lead the programs and initiatives from scoping to delivery, ensuring all the cross functional projects are completed on time, with quality and within budget.
• Worked on planning and forecasting exercises (capacity planning and resource planning), implementing an operational plan for completing the initiatives while monitoring progress and performance.
• Worked on gathering project sizing information from appropriate teams, and ensures all projects are properly and accurately estimated and timely billed.
• Involved in EPMO Agile Advisory Board activities, chartered with vision for long-term process improvement in PMO processes and integration with other key processes across the organization (cross functional).
• Coordinated in driving and identifying, resolving and escalates issues in order to minimize delays as needed.
• Facilitated internal and external communications, removing impediments and serving as the intermediary between multiple teams of product owners, managers, business users and clients.
• Worked with stakeholders to identify and establish priorities, allocates tasks, and coordinating resources to meet deadlines and targets.
• Worked as Scrum Master, Facilitating the Scrum process of PI planning, Sprint Planning, Release Planning.
• Managed projects that typically require simple to complex customizations by following the Enterprise Standard Processes (ESPs) for creating and managing project delivery plans.
• As Program Implementation specialist, worked on System integration, E2E System compatibility and UAT.

Confidential, Westborough, MA

Project Manager/Delivery lead /Lead Business Analyst/ Systems Analyst

Responsibilities:

• Managed customer project delivery with the focus on the Medicare and Medicaid mandates setup by federal and state guidelines.
• Participated on and/or leads multiple project teams as Project Manager
• Fostered and maintained a collaborative professional working relationship with the Business users.
• Assisted in preparing project presentations. May participate and/or lead client presentations
• Instrumental in setting up expectations relating to project delivery with business users, also to set and manage scope expectations throughout the project cycle.
• Conducted daily stand-up meetings, sprint kick-off meetings, executive status reporting, provide sprint release status.
• Provided one pager analysis for critical issues and Root Cause Analysis (RCA).
• Organized scope discussions, documenting Product Scope Documents (PSD).
• Organized issue resolution meetings with business users and for escalating risk items.
• Extensively worked in Jira admin tasks and updated Jira boards for reporting and executive statuses.
• Conducted Sprint retrospective meetings and Performed velocity planning.
• Worked on SIT and UAT with appropriate test result documentation for handover.
• Coordinated meetings for stakeholder and product owners for getting acceptance (sign off) for Sprint releases.
• Responsible for bug tracking and bug fix prioritization through Jira and driving bugs to resolution/s.
• Coordinated with data teams for complex data loads and issue resolutions.
• Created Lessons learned documents and closeout tasks with documentation.
• Interacted with stakeholders and business users to gather requirements and understand complex business logic and document the rules.
• Documented user stories and tasks with approval criteria.
• Created Proof of Concept and project definition, developed project plans, defined deliverables and planning releases for each Sprint (Sprint Planning and scheduling).
• Created project scorecards and worked as point of contact for issue resolution and risk mitigation tasks.
• Developed detailed implementation, configuration and quality plans.
• Managed E2E testing activities for analytics, rules engine and user management, etc.

Confidential, Middletown, NJ/Atlanta, GA

Technology Solutions Manager

Responsibilities:

• Handled complex multi-million-dollar programs/Projects/Requirements for Confidential mobility program with initiatives requiring coordination with multiple application teams in Technology Development (TechDev) space.
• Performed active gatekeeping for controlling project costs/budgets as a TSM.
• Presented scope analysis and Project Scope Document (PSD) and PSD lite to clients and business owners.
• Extensively worked on MDE - Model Driven Estimates (Project financials) for program allocation and release allocation.
• Worked on the Confidential suite of projects for mission-critical push-to-talk (MCPTT) involving mission critical data and proximity services.
• Extensively worked on applications for Confidential which were to undergo variety of testing and in areas including interference, operation, environmental factors and security.
• Worked on app verification testing to achieve Confidential Certified apps ability to limit unplanned outages with four 9's (99.99%) availability and meet the additional criteria of resiliency, scalability and optimized use of mobility resources.
• Achieved delivery milestones and successfully with more than expected ROI’s.
• Delivered PMO (TechDev) functions for decision making and actionable activities for project splits based on scope analysis.
• Guided multi-disciplinary technology solutions teams with tracking project resources, and schedules.
• Lead the team for validating, monitoring and managing change requests Confidential portfolio level to project level.
• Coordinated with functional and development teams to address risks and project impacts/changes (Project splits, project scope changes etc.,).
• Planned and documented activities related to Seven Areas of Risk Assessment - SARA for project approvals.
• Worked on corporate guidelines, instructions, surveys and forms (project related drafts) for BC/DR plan processes.
• Worked on legal compliance requirements with Corporate Accessibility and Technology Office (CATO).