Professional Summary

Expert problem solver, positive, results-driven, and innovative individual with proven success in balancing operational efficiencies and business growth with client satisfaction, offering over 15 years experience in general management of enterprise-class organizations within the Information Technology industry. I am able to effectively combine corporate objectives and values with personal and professional goals and work ethic. Employ proactive management and strong leadership techniques to generate accomplishment-driven workplace environment, resulting in employee loyalty and customer satisfaction at all levels. Build and foster strategic business relationships with C-level executives, creating client loyalty and resulting increased revenues and bottom-line profitability.

Specialties:

• Application and Data Integration
• Technology Architecture
• Business Intelligence Solutions
• Lean Six Sigma Methodologies
• ITIL 4 Methodology
• Data Governance
• Information Security
• Regulatory Compliance
• Business Process Improvement
• Business Continuity
• Disaster Recovery
• Summary of Qualifications
• Operating Systems Databases Networking/Languages
• Windows Server 2000 Oracle 10g RAC TCP/IP, LAN, SQL, PL/SQL
• Windows Server 2003 Oracle 10g RMAN WAN, SQLnet, DOS, SHELL
• HP UNIX, Linux Oracle 9i RAC
• Citrix Meta-Frame XPe and 1.8 Oracle 9i RMAN
• DOS, NT 4.0 Oracle9i/10/10gR2 Data-guard.

Experience

Confidential

Director of Operations

• Responsible for all aspects of the operations department, developing new strategies, expand capabilities, develop performance metrics, monitor results, improve business processes and validate effectiveness.
• Employing Lean Six Sigma processes, procedures and practices we improved the efficiency and productivity of the operations staff by over 20 transaction volume and reduced cost per transaction by14 within the first 12 months.
• The SDLC process was followed to develop, document, test and deploy an automated system to manage the timely and efficient assignment of offline and field search activities setting a 48-hour maximum assignment time.
• Lean Six Sigma exposed the need for a new process that once employed generated a 97 release rate obtained within 180 days of being entered into the company's release tracking program, a 19 increase.
• Developed an automated program to identify and cure patent and latent defects in customer records allowing them to be tracked and reported.
• Documented court subscriptions as they come on line and managed programming to automate those searches.
• ITL3 and 4 employed as standards to overhaul, document and map the customer service process, procedures and practices and implemented 100 coverage during work hours and the capability to report on effectiveness and adjust as required.
• Created Business Continuity Plan requirements working with senior staff to see this through creation, test and deployment.
• Established Key Performance Measures for all areas of operations giving managers a target of performance for their procedures and personnel.
• Developed a training program for all managers and staff to support the habits and practices of Lean Six Sigma, ITIL and the mindset of employing Industry best practices.

Confidential

Business Consultant/Project Manager

• Project manager and business consultant, managing application and data integration. Creating business and test cases and deploying stable and reliable solutions to DOD, DHS customers where accuracy and uptime is critical.
• Managing team member in Business Development and capture of new business, helping to manage client and partner expectations, ensuring consistent and accurate delivery and delivering expected ROI for our customers.
• Project manager assigned to design, implement and test DRP/BC solutions both in DOD and Commercial markets while following a varied scope of regulations based on the controlling authority of the customer.
• SDLC management and its use is not always understood by the customer, as such in the preliminary kick off meetings or in requirements gathering roundtables I was tasked with education, diagraming and employment of the strategies and their explanations.
• Managed Data Security requirements for each work site physical and electronic. Training structure, requirements and certification necessity was a key aspect of my follow on work and customer maintenance program for the customer satisfaction program.
• Regulatory Compliance manager on all customer engagements based on governing body of each individual customer

Confidential

Oracle Database Administrator/System Administrator

• Managed 3 Oracle 10.2.0.5 databases on Linus servers for FISERV Check Free. This includes regular core DBA maintenance and tuning, rebuilding indexes, performance tuning, archive management, patching, security auditing and using my experience to predict needs before they arise.
• Created an offsite Data Guard instance for the Business Continuity and Disaster Recovery needs of the customer, instant failover capability with 0 data loss was achieved.
• Using RMAN to replace the hot backup and cold backup full copy solution, which was automated and allowed the production database to remain online 100 of the time.
• Set up RMAN to automatically refresh test, and development databases following a System Development Life-Cycle SDLC schedule while working closely with the testers and developers. Database refresh could be done in just minutes by request or at a scheduled weekly rotation as required, this increased their effectiveness greatly and the production instance never had to go down to accomplish this.
• Managed two application servers operating on four Microsoft Windows 2003 servers. Handled application patching and maintenance while creating a custom interface to the CAS Suite.
• Authored memorandum of understanding MOU to include application management, disaster recovery, business continuity, and daily operation SOP's.
• Creating business case and checklist for the platform upgrade to Oracle 11g. by certifying the application and the hardware.
• Maintained 99.4 uptime average.

Confidential

Manager of Business Intelligence/Project Manager

• Managed 10 Database Administrators responsible for over 350 Microsoft SQL-2008, 2005, 2000 databases.
• Responsible for mining data from these databases for the purpose of marketing, accounting, material management, human resources, Call center and management reporting.
• Designed a solution that moved the largest and busiest databases from older underpowered hardware to a new much larger server and SAN configuration.
• Created an industry standard back-up strategy using disk to disk for faster more effective back-ups which includes replication to Nashville TN.
• Outlined a Business Continuity plan and Disaster Recovery plan for the critical business processes with an offsite location in Nashville TN.
• Instituted the open source-monitoring tool Hyperic on Ubuntu Linux to track performance as well as database and server up/down.
• Created end-to-end process maps allowing documentation of the business and identification of trouble areas in the dataflow and application integration.
• Project manager in the implementation of the UNICA segmentation and marketing tool for the direct marketing division where all customer contacts are managed.
• Project manager in the implementation of SAS tools for statistical analysis, data hygiene and data integration.
• This includes the infrastructure architecture for both projects such as hardware and business design.

Confidential

Oracle Database Administrator/System Administrator

• Project lead in implementation and management of Oracle Recovery Manager RMAN and Oracle Data-Guard as a disaster recovery solution.
• Proficient in the use of Oracle Recovery Manager RMAN versions 9i, 10g R2 and 11g.
• Database Administrator for 16 Oracle databases running on multiple platforms such as HP-UX 11, Linux Advanced Server-2.1, 4.0 and Windows 2000/2003.
• Primary DBA for the database FPD on Oracle 9i which supports about 39,000 users in the Department of Homeland Security as well as various other government agencies
• Administer RMAN Oracle Recovery Manager and Data Guard for high availability.

Confidential

System Administrator

• Project lead for an 8 person team in the migration of applications from NT4.0 / Citrix Meta-Frame 1.8 environment to Windows 2000 and Citrix Meta-Frame XPe for the application FPD Finance and Procurement Desktop based on Oracle Financials E-Procurement.
• Administered enterprise servers running Windows 2000 that provide the web service for the customized application CIMS Contract Information Management Systems based on the Compusearch Software Systems commercially offered product PRISM.
• Administered enterprise servers running Red Hat Linux Advanced Server 2.1 and 4.0 which run back end Oracle RAC databases and Oracle Data-guard for the custom application CIMS.