IT Manager Resume Scottsdale, AZ - Hire IT People

SUMMARY:

Versatile IT professional, with extensive knowledge of Corporate IT systems specializing in Microsoft platforms. Network engineering expert with a strong background in project management, QA and product support with several years’ experience managing IT personnel.

TECHNICAL SKILLS:

Microsoft Server ver 2000 - 2016

Azure

MAC OS

Microsoft Exchange ver 5-2016

RDP

QuickBooks

Office 365

.NET Framework

Sage 50

MS Project

HTML

MongoDB

MS Visio

Perl

Agile/SCRUM

Microsoft SQL Server

PHP

VB.Net mysql

EDI

Crystal Reports

Apache node.js

ACT

VMware ESXi

Linux

UDI

VMware vSphere

Unix

Bartender Label Software

PROFESSIONAL EXPERIENCE:

IT Manager

Confidential, Scottsdale, AZ

Responsibilities:

IT responsibilities included managing internal Corporate LAN management utilizing Windows Server and Office 365 Exchange.
Extensive experience as project manager for the development and implementation of several enterprise business solutions including an ASP hosting solution for Peachtree/Sage and QuickBooks, including a web-based document management system.
Extensive project management experience interfacing external client systems with internal proprietary system.
Developed and implemented all technical support procedures and policies for internal staff while providing strategic and operational leadership of information technology for external customers including managing multiple client SMB LANs. Specific projects include; Software and procedural implementation, achieving corporate UDI compliance for manufactured medical devices.
Implemented corporate disaster recovery procedures and policies. Implemented quality control software.
Developed database applications to automate data collection and management reporting.
Other responsibilities include developing and maintaining all company websites utilizing HTML, Perl, JavaScript, .net Framework and PHP.
Extensive knowledge of Win 2012/2016 server, Azure, Exchange Server, Office 365 w/Exchange, RDP, firewall appliances, VMware, Macintosh and Linux operating systems.
Other skills include extensive experience with ACT, Crystal Reports, MS SQL, MS Project, Visio, UCaas, Bartender Enterprise Label Software. Familiarity with several ERP and CRM software packages.
Personnel management duties included managing 30-plus internal employees, 3000-plus customers per year, multiple remote employee-agents and back office support personnel in India.

Technical Support Manager / Webmaster

Confidential, Albuquerque, NM

Responsibilities:

Developed and managed an onsite call support team responsible for all technical support and customer issues relating to Confidential software products.
Responsibilities included hiring staff, procuring and installing necessary telecom/computer hardware and software, developing a call issue database, staff scheduling, call monitoring, staff development and insuring adherence to total quality processes.

Software Quality Assurance Engineer / Software Developer

Confidential, Albuquerque, NM

Responsibilities:

Participated and contributed in the development of three retail computer software products.
Developed a fully functional multimedia help system.
Developed all databases utilized within the product.
Acted as Quality Assurance Engineer testing product builds for issues and presenting concise reports assisting developers in creating the final product version.

Software Quality Assurance Engineer

Confidential, Rio Rancho, NM

Responsibilities:

Participated in the development of new computer software product versionsQuicken 6 for Windows and Quicken 7 for Macintosh.
Acted as a direct liaison between customers and product developers.
Compiled data gathered from testers via phone, fax and e-mail presenting concise reports assisting developers in the design of the final software product versions.
Other responsibilities included developing and presenting instructional documentation about new products.

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It Manager Resume

Scottsdale, AZ

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