SUMMARY

• 18+ years of experience as a Sr. Program Manager/ Sr. Release Train Manager / Sr. Technical Project Manager / Product Manager / Scrum Master / Service Delivery Manager / Business Analyst / Developer for successful Project Execution by managing the details of overall Project Scope, Schedule, Cost, Quality, Risk, Stakeholder and Procurement. Further involved in eliciting Requirements, Process Designing and User Acceptance Testing.
• 7+ years of Cloud Project Management experience in AWS, GCP and Azure environments consisting of migration of existing applications and launching new applications in cloud along with establishing CI/CD in cloud
• 7+ years of Leading Machine Learning & Data Science driven Business Intelligence projects to improve company profit ratios and also predict futuristic product line while recommending data backed solutions
• Expertise in various Software Development Life Cycle(SDLC) methodologies, such as Waterfall, Agile, Scrum, Hybrid, SAFe and Kanban and their related terminology
• 12+ years of experience with Project life cycle management and manage multiple workstreams simultaneously on multiple projects involving assessment, design, development and end to end implementation of planned solutions
• Experienced in conducting Project Meetings, Scrum Reviews and Walk through Sessions.
• Extensive writing abilities in SOW, Project Management Plan, User Stories, Use cases, Business Requirements Documents(BRD), Functional Requirement Specifications(FRS), System Requirement Specifications(SRS) and System Design Specification
• Excellent interaction with Executives, Business users, Development teams, Testing Teams located at both onshore and off shore as well as Vendors to meet and track project milestones
• Strong Team Player with high level of collaboration, communication, including analytical, verbal and technical writing skills
• Execute Global Vendor management focusing on cost optimization, third party oversight and relationship management along with end to end vendor life cycle management process
• Championed Customer relationship management within business continuity including customer need assessment and initiation, servicing through customization, retain and loyalty maintenance, customer equity leverage and collect categories
• Manage Acquisition team timelines to handle receipt of confidential diligence information, transaction closing documents and leading restructuring teams, reprioritizing applications and reorganizing data
• Provides strong Project Management, Organizational, Motivating and Mentoring skills with a result - oriented approach while maintaining RACI matrix and RAID logs up to date
• Strong executor of Change Management systems and Methodologies in a matrix environment consisting of cross functional team members as well as direct line of authority
• Proactively manage risks, issues and action items for leveraging workspace and maintain living documents
• Maintain resource availability and demand forecast in PPM Workplan for the next couple of quarters

TECHNICAL SKILLS

Business Skills: Managing Program/Project Budget Financials, Schedule Planning, Resource Allocation, Product Quality, Technical Project Management, Estimate WBS, Release/Rollout Planning, Meeting Deadlines, Business Process Analysis & Design, Gap Analysis, Impact Analysis, Data Modelling, Data Mining, JAD/JRP Sessions for Requirement Gathering, Customer Liason, Requirement Elicitation and Documentation, Use case modelling

SW Methodologies: Agile, Safe, Kanban, Hybrid, Waterfall SDLC

Processes & Change Management: ITIL

Cloud Technologies: IaaS, SaaS, PaaS

AWS Cloud Environment: EC2 Elastic Cloud Cluster, ELB Elastic Load Balancer, Cloud Front Storage for faster access, S3 storage for storage, back up and archiving purposes, RDS SQL based database, Cloud Watch for management and security, VPC Virtual Private Cloud for network performance and integrated security,

Other Cloud Environments: Azure, GCP Google Cloud Platform

ERP Packages: Oracle Fusion, SAP, Workday

CRM Tools: Salesforce, Sales Cloud

DevOps Tools: Github, Maven, Jenkins, Docker, Selenium, Nagios

Data Science, Machine Learning & Artificial Intelligence: Python, Tensor Flow, Pytorch, Keras, Tableau, Apache Spark, SQL, Data Mining, Data Viualization, Decision Analytics, Predictive Modeling, Data driven Customization and Interpretation, Machine Learning Algorithms, Deep Learning, Business Intelligence, Research Reports and Forecasts

Big Data & Data Warehouse Governance Tools: Hadoop Map Reduce, Apache Hive, Informatica, Oracle, IBM InfoSphere

Integration Platforms: Boomi, Mulesoft

Web Technologies: HTML, CSS, Java Script, Angular framework, React JS, Node JS, Git

Database: Mongo, SQL, Oracle 10g, Access, Streams, Golden Gate

Operating Systems: Windows, Linux, UNIX

Programming Languages: Python, Java, Golang, C++, C

Agile PM Tools: JIRA, Rally, Zoho, Planview

Microsoft Technologies: SharePoint, Project, Office Suite, Visio, Teams, dot Net

Google Collaboration Tools: G-Suite

PROFESSIONAL EXPERIENCE

Confidential

Sr. Program Manager / Sr. Product Manager

Responsibilities:

• Launched Schoolbucks, a students lunch account web application in AWS CI/CD environment consisting of Github, Maven, Jenkins, Docker, Selenium and Nagios in AWS cloud
• Established Data Governance structure, retirement level, meta data management, master data management, data collections, data quality, privacy, security, roles and responsibilities
• Build, migrate and maintain enterprise data dictionary while setting best practices, standards and methodologies to assist in the implementation and execution of data governance and data quality to meet internal audit and compliance requirements set by US Enterprise data security standards
• Implemented highly available Disaster Recovery Program for Allen Data Center with Sunnyvale Data Center as DR site and extend existing IT infrastructure
• Designed cross data center DR system for VAPS and NWS, core payment processing java micro services based applications of petroleum clients like Seven-Eleven and Phillips 66 on IBM P9 mainframe machines and backend Pure and IBM Flash storage units
• Managed Oracle RAC Upgrade from 10 to 11 and Streams upgrade to Golden Gate to maintain high availability and quicker transaction processing including online and batch processing
• Reflected updates to logical hierarchies in Active Directory for SSO, LDAP and user rights management including multi master authentication and multi master replication on introducing DR systems into both data centers
• Conduct AIX Operating System and Clerity Middleware upgrade from NTT Data, as a prerequisite to above projects and to maintain compatibility
• Implement Salesforce Customer 360 to enhance CRM business processes of Forecasting, Campaign management, Lead Management, Pipeline management, Order Management, Account Management and Case Management workflows
• Estimate department/application specific migration Timelines, Communications, Risk management and Quality Plans basing on Charters
• Drafted and managed the execution of DR Program Procurement SOW and NDA with NTT Data and IBM
• Lead all aspects of on and off-site project activities to ensure successful completion of project objectives, goals and deliverables both on-time and within budget with co-Project managers and most importantly adhering to ITIL market standards
• Controlled and monitored Project execution, progression, status reporting, issue resolution, and escalation
• Prepared formal weekly Status Reports to Stakeholders and Project Sponsors’ and gain Stage Gate approvals
• Maintain Project artifacts and gain alignment on project governance with business units like EPMO
• Lead and mentor members of the IT Services Project Teams to deliver needed IT services
• Manage Change Order process when project needs to be re-scoped
• Develop relationships with departments based upon industry knowledge, and how business processes and technology enhancements can lead to competitive advantage and set direction based upon prioritized projects
• Demonstrate commitment to customer satisfaction and rely on experience and judgment to plan and accomplish goals.
• Advised corporate steering teams by ensuring that projects are made up of the right people with the appropriate skill sets
• Self-starter, initiator, strong organizational, presentation, interpersonal and consultative skills
• Overall project budget is 40M USD and the team consisted of 35 members

Environment: AWS Cloud, IBM Infosphere, Hadoop framework, Map Reduce, MS Project, MS Visio, PPM, Salesforce Customer 360, Google Suite, Lucid Chart, IBM P8/P9 Mainframes, Instantis, AIX OS, Clerity Middle ware, Pure and IBM Flash storage, Active Directory, IBM Cognos, Oracle RAC, Golden Gate, M2

Confidential

PMO Lead Project Manager

Responsibilities:

• Lead cloud formation projects focussing on O365 migrations, Sharepoint upgrades and migration of on premise data to One Drive Azure cloud
• End to end deployment of Oracle Fusion Financials and Oracle Fusion Supply Chain Management applications and retired old ERP system while upholding mandatory federal regulations and internal data governance policies
• Leading IT Infrastructure revamp along with Acquisition and Divesture projects impacting IT Infrastructure, HR, Revenue, Retirement and Production Accounting teams focussing on application, data integration/disintegration, cybersecurity, Active Directory and supply chain management
• Carving/extending out security firewalls as needed to accommodate Acquisition/Divestitures and expanding/onboarding IT infrastructure network
• Domain Controllers are updated as Active Directory Global catalog is impacted due to addition/removal of IT infrastructure/personnel as part of new application rollouts or divesture activities
• Workday implementation as primary HR system by transitioning over from SAP HR and Service Now rollout as primary incident and request tracking systems from inhouse ticket tracking database in agile 2 week sprint rollouts
• Migrated old legacy sales system into salesforce and manage user setup, profiles and roles, permissions and assignments including standard objects as well as custom formula fields
• Establish DevOps CI/CD environment consisting of Baords, Pipelines, Git Repos, Test Plans and Artifacts in Azure cloud
• Setting direction and approach to the team while resolving conflicts and executing complex crossfunctional projects with emphasis on technical environment
• Strong business and technical acumen with a strategic view of program outcomes while acting proactively to achieve projected success
• Influence and manage the expectations of Management, clients, team members and vendors
• Responsible for directing multiple sub-team project plans into a cohesive whole
• Lead activities with matrix support/service teams like Legal Counsels outside of project team to ensure successful timely project results
• Analyze using structured problem solving strategies to quickly evaluate problems, while identifying root cause and create action plans to mitigate/remediate impediments
• Develop resolution while conducting impact assessment where necessary
• Established redundancy and disaster recovery for servers/data as part of contingency planning
• Proven ability in Vendor Management and building relationship to quickly earn the trust of business sponsors, key stakeholders and C-level Management
• Championed data consistency and integrity amongst key business users while enforcing system of record and reduced data reconciliation issues across different teams
• Evaluate project performance periodically with KPI’s and develop actionplans to move towards desired goals
• Overall project budget is 25M USD and the team consisted of 32 members
• Versatile and focussed team player who can work under pressure

Environment: Google Suite, PPM, Azure Cloud, Azure DevOps, Office 365, Sharepoint, Active Directory, Solarwinds, Workday, Service Now, Oracle Fusion, Salesforce, FlowCal, SCADA

Confidential

Agile Digital Transformation Product Manager

Responsibilities:

• Perform Data Science-based analytics and produce meaningful insights and recommendations to improve Confidential Shipping and Freight networks
• Boosted freight network connectivity speed by 16%, market share by 18% and customer satisfaction by 26% which in turn propelled profit for the company
• Supervise database implementations, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
• Oversee implementation of intricate Machine Learning algorithms based on deep dive statistical analysis and predictive data modeling in Python, that were used to deepen category relationships and strengthen longevity with customers
• Lead the data governance committee, recruit data stewards to establish data standards across the organization and meet international data sovereignty requirements
• Identified, measured and recommended improvement strategies for KPI’s across all business areas
• Produce automated and simplified dashboards and visualizations to help leaders make data driven decisions
• Empowering Executives of potential opportunities to engage in new/ additional billable services as futuristic business expansions
• Executed Retail Store Digital Transformation Project for Confidential Office Stores and successfully completed on-time and within budget implementing an agile methodology of 2-week long sprints
• Confer with POS hardware and software vendors; assist with the RFP, RFQ and selection of contract firms providing programming and installation services to align with PCI compliance needs
• Lead project teams in PMO through the design customization, installation, configuration, test and deployment of the billing and payment processing Application from Freedom Pay and Upgrade POS systems to Ship Rite POS to meet latest PCI compliance
• Proactively seeking opportunities to keep oneself billable each day, week, month of the year at the stores
• Prepared Gantt Chart to track Data Analytics Dashboard launch and POS Upgrade go live for 1800+ Confidential Office Stores
• Prepared Business Process Models that includes modelling of all the activities of the business from conceptual to procedural level. Follow top down, levelled technique for building Business Process Models.
• Composed and reviewed Customer specific documentation (e.g. Governance, Training Manuals, Project Plans, Installation Guides, Installation Reports, Discovery Documents, Technical Documents, Test Plans, Product Guides, Professional Services Tools/Templates, etc.) ensuring all such documentation delivered is complete, accurate and looks professional
• Develop relationships with departments based upon industry knowledge, and how business processes and technology enhancements can lead to competitive advantage and set direction based upon prioritized projects
• Collaborate with internal and external installation teams by ensuring that projects are made up of the right people with the appropriate skill sets
• Overall project budget is 18M USD and the team consisted of 40 members, including contractors for onsite installation of POS systems

Environment: Python, SQL, Hadoop framework, Apache Spark, Keras, Tensorflow, Tableau, Machine Learning Algorithms, Artificial Intelligence bot deployment, Visio, Sharepoint, Informatica ETL, MS-Excel, MS PowerPoint, JIRA, POS system, Freedom Pay Credit Card Processing Application, ShipRite POS Systems