SUMMARY:

• Result driven, innovative, and resourceful Sr. Project Manager/Business analyst with 12+ year experience in Cyber Security Solutions, Infrastructure Solutions, Digital Applications Transformation and Professional Services
• Led large cross - functional teams for multi-million-dollar IT projects
• Successful record of s for delivering enterprise level business applications
• Deep knowledge of industry verticals including financial, pharmaceutical, technology, retail, and manufacturing
• Strong interpersonal skills to build trust and confidence with clients, “The key is to make the customer your friend, an actual friend”

KEY SKILLS/KNOWLEDGE AREAS:

Project Management/PMO/PMBOK

Team Building, Coaching and Problem Solving

Budget and Task Prioritization

Agile and Waterfall Methodologies

Infrastructure, Security, Application Migration and Digital Transformation

Vendor Management

ServiceNow

Enterprise CRM

Cyber Security (Palo Alto Firewall, DDoS, SKYBOX, AVS, PKI, Message Scan, IDS, Encryption, Gigamon, FireEye, Tripwire, SolarWinds, Lockpath, Verint and Lenel)

Service Providers infrastructure (Cloud, MPLS, Network Circuits)

MS Project/Project Server

Word, Excel, PP, Visio, Access, SharePoint, Skype for Business, Cisco Jabber, Outlook, Microsoft Team

PROFESSIONAL EXPERIENCE:

Confidential, New Jersey

Sr. Project Manager

Responsibilities:

• Managed Cyber Security (Security Assessment, Digit and Product Security, Risk Management & Compliance) and digital Transformation Applications (EDI Projects)
• Created cost plan/budget forecasting
• Managed risks and deliverables and recommend remediation
• Orchestrated meeting and collaborated with teams
• Successfully managed resources and Vendors
• Provided status reports

Confidential, New York

Program Manager

Responsibilities:

• Managed ServiceNow and SolarWinds integration Project and Managed identifying CI and Mapping and investigating/discovery status of current applications and network equipment
• Managed Coordinating activities between all Vendors
• Responsible for risk assessment and budget
• Developed short term and long-term project plans, priorities and objectives
• Maintained documentation and knowledge articles that support IT service management processes
• Supervised and led large cross-functional teams for complex infrastructure projects.
• Coordinated and tracked all project deliverables (milestones, dependencies, Resources)
• Successful in building relationship with key stakeholders and managing their expectations
• Managed programs that execute the Information Technology strategy and vision to enable business growth and profitability and Contributed in improving IT processes, program and change management
• Effectively managed project financials, including purchase orders, internal labor, capital/expense breakdown, actuals, and accurate monthly forecasting to minimize cost variance.
• Provided status reports to stakeholders

Confidential, New York

Sr. Project Manager

Responsibilities:

• Managed and led large cross-functional teams for complex projects
• Managed corroboration activities with Multi Vendors and internal teams
• Led the rollout of new workflow processes and tools
• Created complex project details on deliverables and Managed multiple high-priority tasks simultaneously
• Created Status report for executive.

Confidential, New Jersey

Sr. Project Manager

Responsibilities:

• Lead Project manager for migration of BMC system into ServiceNow system, Utilizing Agile methodology
• Worked with Technical team for ServiceNow Configuration items (CI and Mapping)
• Ensured the timely creation of required materials; including gathering functional requirement, project and resource plans, project updates and presentation materials
• Coordinated and tracks all project deliverables (milestones, dependencies, critical paths). Liaison with various Business units who will be partners on the project.
• Responsible for risk assessment and reporting. Develop short term and long-term project plans, priorities and objectives.
• Assisted in managing all project resources (internal/external)
• Assisted in coordinating software design, development, and testing. Assist in gathering of business requirements, documentation, analysis and cross-functional communications.
• Led the rollout of new workflow processes and tools.
• ServiceNow End User Trainer
• Collaborated with business units to gather requirements and identify workflow bottlenecks.
• Main point of contact for issues and escalations.
• Ensured end user adoption and compliance through communication and .
• Worked closely with IT service owners and delivery leads to ensure a smooth implementation.
• Maintained documentation and knowledge articles that support IT service management processes.

Confidential, New Jersey

Sr. Project Manager

Responsibilities:

• Trusted advisor providing value-added decision support and guidance to executive management.
• Managed resource schedules, work balance, project budget, and quality control.
• Managed project charters, weekly project update calls/documents, and risk, budget, and change orders.
• Drove the requirements prioritization process, developed functional specifications, and secured stakeholder agreements.
• Designed technology and process solutions; documenting current & to be processes, technologies, workflows and d Confidential flows. Preparing gap analysis, use cases, and implementation plans. Representing customer interests in the solutions process in Agile and waterfall Methodology.
• Managed and led large cross-functional teams for complex infrastructure projects.
• Provided status reports to stakeholders.

Confidential, New York

Sr. Project Manager

Responsibilities:

• Lead Project Manager for complex global business applications and infrastructure projects
• Responsible for building relationship with key stakeholders and managing their expectations.
• Understanding current and to be workflows while recommending cutting bottlenecks to streamlining the processes.
• Translated functional requirements to technical specifications and collaborated with business and technology owners to map complex business requirements into cohesive and easy to understand documents.
• Responsible for all aspects of system migrations and upgrades including gap analysis, validation, Provisioning and system deployments.
• Collaborated with external and internal engineers on High Level Design (HLD) and Low-Level Design (LLD) sessions.
• Utilized ITIL change management practices to improve end user adoption.
• Executed detailed projects from end to end while managing six other project managers, cross-functional resources, and 3rd party vendors.
• Point of contact for all project stakeholders.
• Worked with steering committees on projects, change orders and managing/reducing scope creep
• Expert in identifying client pain points, proposing/mapping client pain points to a system functionality and solution and negotiating a project proposal
• Identified potential areas where standards do not exist (ambiguity) or where existing standards need to change due to changes in business requirements or in technology environment.
• Created and managed complex project plans utilizing MS Project and MS Project Server.
• Created Program Management Office (PMO) for an international wireless manufacturing company in USA.
• “Go to” person for managing and failed (rejuvenating) projects.
• Created and implemented ORT (Operation Readiness Testing) for NOCs (Network Operations Centers).
• Lead project Manager for CRM and ERP systems and Digital Transformation projects.
• Successfully managed the implementation of complex Cyber Security and compliance projects, utilizing products and solutions such as, Firewall, DDoS, SKYBOX, AVS, PKI, Message Scan, IDS, Gigamon, FireEye, Ethical Hacking, Encryption Verint and Lenel System.
• Successfully implemented a complex Vulnerability system utilizing Tripwire and ServiceNow Vulnerability module.
• Implemented Successful infrastructure applications migration and preformed Application Rationalization process when needed and upgraded legacy systems to new and complex platforms.
• Managed the implementation of Incident Management System/solution utilizing BMC Remedy and ServiceNow.
• Managed the implementation of MPLS infrastructure projects. Managed SharePoint implementations.
• Successfully managed transformation and moving of client’s offices into new locations and managing 3rd parties Vendors on projects.
• Managed the implementation of Cisco IPT telephone systems, Video teleconferencing, LAN/WAN equipment.
• Managed Center consolidations/migrations utilizing Gigamon and FireEye and virtualization projects.
• Migrated customer’s retail stores to BT’s infrastructure and managed 3rd party vendors for cable installation and resource assignments for testing at each store.

Confidential, New Jersey

Project Manager

Responsibilities:

• Deployed the master PMO project service delivery plan for centralizing and consolidation of Confidential IT departments (20 different companies) under one centralized shared services IT organization. This reduced operating expenses by millions and standardized processes by utilizing IT Service Management (ITIL/ITSM).
• Worked with executive sponsors and other staffs to develop objectives, plans, and scope for assigned projects from CMO (Current mode of operation) to FMO (Future mode of operation) and to prepare organizational expectation adjustments when migrating to new FMO model.

Confidential, New Jersey

Project Manager

Responsibilities:

• Responsible for gathering requirements and translating customer’s complex business requirements into cohesive and easy to understand documents
• Led full software development life cycle (SDLC) for support applications, utilizing (RUP) software development methodologies.
• Worked on ERP application for order automation system and managed a 20+ team in multiple locations