SUMMARY

• 15+ years of Software Quality Assurance experience in Manual & Automation testing of Web based, Client - Server & Desktop applications.
• Expertise in System Validation Testing, End to End Integration, Regression, Compatibility, Sanity/Smoke & User Acceptance Testing. Diverse Domains knowledge in Life Sciences, Telecom, Media & Entertainment, Retail, Information, Education & Manufacturing.
• Strong knowledge in various Software Development Life Cycle (SDLC) models - Agile, Waterfall, Iterative & Incremental Models, Involved in Sprint Planning, Scrum/ Retrospective meetings as part of Agile Process. Extensive experience in preparation of Test Plan, Test Strategy, Test Estimation, Test Scenarios, Test Cases/Protocols, Defect Management, Test Summary Reports & Test Metrics.
• Worked on large Greenfield Transformation program / Biller Migration projects for multiple Telecom customers which improves customer experience on Omni- channel customer journey which includes 20+ downstream system validations. Handled complex End to End Patient Care Model integration validation systems for major life science customer involving Coordination across multiple vendors/teams.
• Effectively worked on Project Planning, Budget Forecasting, Test Man agement and Resource Planning for seamless project delivery adhering to Quality Compliance standards. Managed 30+ Team members at Offshore/Onsite and ability to handle multiple projects effectively. Involved in Recruitment/Staffing, Campus drives & Performance reviews.
• Excellent Leadership and Communications skills with ability to Lead, guide, motivate, organize and coach teams across multiple geographies. Detail-Oriented, Excellent Problem solving & Decision-Making Skills with desire to learn/up-skill myself on new testing trends/technologies.

PROFESSIONAL EXPERIENCE

E2E Integration Test Lead / System Validation QA Lead

Confidential

Responsibilities:

• Validate and certify overall Patient care application systems involving critical life-saving drugs in the Life Sciences Industry
• Evaluate proposed changes to validated computer systems and recommend level of validation activities.
• Create Master Validation Plan for all the Quality applications and define validation approach with respect to project scope.
• Assist with development of system requirements and specifications in line with 21 CFR Part 11 regulations.
• Guide the implementation teams in the proper execution of validation documents.
• Develop CFR Part 11 computer systems validation plans, qualifications test protocols, tractability matrices, reports, IQ/OQ protocols and all deliverable documents
• Quality Review of the deliverable's in accordance with the regulatory compliance of FDA standards.
• Creating & tracking the overall E2E Integration test plan on the Impacted Application Systems, Dev Readiness, E2E Test scenarios/Test cases design & review, Dry Run/Formal execution timelines and the Deployment/Go-Live dates
• Perform End-to-End Integration testing of Patient care model & Validation testing of PRM Salesforce system, Jacada Contact Center, Brand Websites, Complete App & Complete Pro applications to ensure data integrity across multiple application systems (Epsilon, IQVIA, OPUS, Prometrics, Data Lake, Pharmacy Solutions) which are connected via TIBCO service bus platform
• Coordination with multiple external vendors & internal teams via working sessions to validate data flow/correctness based on business use cases/scenarios/Integration Specification
• Handling multiple testing projects including Contact center and Salesforce Integration enhancements across different application solutions (AEM Upgrades, TIBCO Releases)
• Collaborate with Business/Technical teams in analyzing and understanding business requirements across applications for each release
• Identify E2E Integration testing scope based on the impacted modules/functionalities across systems
• Preparation, Review & consolidation of E2E Integration Test scenarios/cases/protocols across applications and manage the execution of validation plans and validation documents.
• Conduct Test scenarios walkthrough session with all the stakeholders and in corporate feedback
• Perform Effort estimation and preparation of daily design/execution plan to meet the release deadline
• Identify defects during E2E data flow validation and tracking for closure after defects retest
• Execute Regression Testing to uncover broken features/protocols
• Perform Smoke testing in Production environment for each release
• Responsible for Data Integrity Sign-Off and Preparation of Test Closure Report
• Publishing Daily & Weekly Test execution status reports to all clients/stakeholders/vendors
• Handling Adhoc requests effectively on data setup/config changes from multiple application teams
• Highlighting any risks at early stages of Software Development Life Cycle (SDLC) and responsible for Mitigation plan during the testing phase

QA Lead / Delivery Manager

Confidential

Responsibilities:

• Test Estimation and Planning for New Requirements & Change Requests (CRs) as part of each release in CSS/BSS/OSS tracks where Genesys IVR, Pega & NetCracker systems are involved
• Test design of IVR Call flows using Call flow Visio diagrams and Prompt Mapping Sheet covering Net cracker/Pega use cases.
• Leveraged CYARA Automation tool for designing IVR test cases in Velocity/Replay module and Execution of the test suite in Campaign module.
• Pega modules/functionalities use cases are covered in the test cases - 360-degree page, Send Communications, Case/Ticket Management, Knowledge management, Customer Detailed Management, Bulk Processing, SLA Management & Reports
• Conduct review of test cases with BA’s, Developers and all stakeholders and getting Sign-Off
• Perform System Integration testing validations in IVR/Pega/NC systems on acceptance & exit points/KVP (Key Value Pair) for each of the call flows across different channels from Phone, Email, Letter/ FAX PDF, AEM.com & Base App
• Involved in IVR execution using Genesys Administrator (Provisioning Module Call Routing/Accounts (Skill based Routing), Pega CTI toolbar, Pega Customer Service/CRM and Net Cracker (Order Management System)
• Ensure defects are tracked closely and triaged/closed before each of the release timelines.
• Driving huddle calls with Onsite-Offshore teams on daily planned vs actual progress updates and responsible for sending the daily status report to all stakeholders
• Responsible for WBS & execution plan for each build/release on the planned daily execution targets of TCs/Defects to understand the gaps in Capacity Vs Actuals
• Handling all PMO/Process related activities for Darwin project (Audits, DHD, Mainspring, Smart desk, QoS, TSmart,) on weekly/monthly basis and Involved in Monthly Forecasting, Budgeting & Invoicing
• Responsible for Conducting PMR meeting with Leadership team on monthly basis
• Involved in RFP (Request for Proposal) for new engagement in estimation, resource loading and profitability calculation (CP%) and Resource management including Evaluation, SO creation & Hiring
• Identified gaps in the project areas and suggested Productivity improvement ideas and implemented the same in Darwin

Test Lead / Test Manager

Confidential

Responsibilities:

• Worked on multiple Biller migration projects on Internet, Voice & Video provisioning and activation for major telecom customer
• Involved in Sprint Planning meeting and managing the capacity & velocity for all the team resources for Re-Architecture project
• Coordinate with Client/ Developers/ Business Analysts/ Scrum Master/ Product owner to understand the business criticality of the requirements / issue and accordingly strategize testing plan and guide the team accordingly
• Involved in End to End Test Strategy/Plan preparation, Review and Execution of Test Plans/Scenarios/Cases
• Involved in IVR activation of Voice & Internet for Commercial customers having multiple lines.
• Designed & Executed Automation Scripts using Java & Selenium web driver for multiple web-based applications for SIT Regression cases.
• Leveraged Cucumber BDD & Hybrid frameworks for Automation and TestNG framework for generating test execution reports.
• Involved in web services testing using SOAP UI, Postman & REST API services
• Onsite and Offshore Team Coordination and Delegation of Daily Tasks to the team
• Conducting Brainstorming sessions within team and clarifying queries.
• Perform Sanity, System Integration/Progression and Regression Testing
• Involved in Defect Triage meetings for all the QA/SIT defects
• Mentoring all new team members on application functionalities