Business Process / PMO Project Manager Resume

SUMMARY

Accomplished business leader with direct experience effectively planning, organizing, and managing large scale domestic and global complex projects and programs driving continuous improvement, innovative change, risk mitigation, and ensuring the success of companies across the financial services and consumer goods sector.
Skilled in problem solving, conflict resolution, and administering budgets and resources throughout the project management lifecycle confirming effective alignment with corporate objectives.
Highly skilled at customer relationship management (managing client and stakeholder relationships) by unifying visions to drive process improvements and generate business - critical revenue.

PROFESSIONAL EXPERIENCE

Confidential

Business Process / PMO Project Manager

Responsibilities:

Drive organizational change through innovation, deployment of change and creation of operational project management framework, and by fostering a culture of change through communication and project management training.
Devise an end-to-end ePMO/eBMO operational framework (for business and IT) to consistently identify, manage, and implement processes, training methods, templates, and procedural documentation across all working groups for business initiatives.
Reduced operational expenditure (opex) $5M by increasing organizational project planning (implementation of project plans and techniques), standardization of project budgeting practice, transparency and efficiency with the build and reorganization of the Program Management and Business Management Office.
Established ePMO standards/metrics to identify, centralize, and manage all projects and to assess/manage issues/risks to facilitate decisions making regarding governance, prioritization, and spending across business stakeholders and executive team.

Confidential

Risk Management Project Manager

Responsibilities:

Built Visio process maps containing documentation/information workflow, decision points, and approval protocol.
Promoted change adoption through change management methods of processes, templates, tools and metrics through training ensuring project/operational risk management mitigation increasing quality of deployments and project/knowledge management.
Analyzed and interpreted interdepartmental data to gain insight into the impact of federal legislation on company's internal structure.
Managed interdepartmental activities through project standards and provided reporting to committee leaders and executive management.

Confidential

Risk Management / Business Process Project Manager

Responsibilities:

Orchestrated the completion of a portfolio of projects to verify the on-time delivery of 165(d) and IDI Plan submissions.
Produced high quality deliverable of ensuring implementation of a proprietary Workiva wDesk platform through effective direction of vendors and working groups, strategic work plans, allocation of resources, and scheduling of timelines to align with business initiatives - streamlining operations and increasing efficiencies.
Preserved operations by identifying and mitigating issues in conjunction with project team. Delivered regular project status reports to key stakeholders to remove barriers to success.
Directly supervised and mentored US Living Wills project team to ensure the on-time delivery of key project milestones for all 165(d) and IDI plans sections.
Optimized costs through productivity measures that decreased the need for full-time and contracted staff.
Delivered regular monthly reporting / ad-hoc reporting to key business stakeholders to remove barriers to success.
Controlled risks associated with regulatory concerns by clarifying policies, enhancing operational guidelines, and engaging in cross-functional collaboration.
Established/Assembled PMO and Project Governance Framework model including process maps, operating standards, documentation, templates and management reporting to facilitate training and support.
Implemented Microsoft SharePoint PMO site to better support project planning and corporate communications for ex-ante remediation projects and regulatory weekly/monthly status submission.

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