Global Staff Program Manager Resume

SUMMARY

Over 12 years of IT Management experience (Program & People Management, ERP Applications (SAP), Vendor Mgmt
Owned and Operated a successful IT Consulting company; Received contracts from the State of CA (DGS);
Provided IT Oversight, IT Verification and Validation, Strategic Risk Advisory, and managed vendors across the globe;
Managed multiple ERP Projects (SAP/PeopleSoft/WORKDAY/ARIBA); Managed Regulatory FDA focused projects;
Performed SWOT Analysis and provided advisory recommendations on multiple projects. Helped Sr Managers focus on threats and weaknesses related to employees, consultants, in - house knowledge of ERP systems, compliance issues, and lack of documented test scripts and procedures;
Extensive experience evaluating Risks and System Controls associated with complex applications and processes;
Managed Data Extraction and Conversion projects (Employee, Vendor, Customer, and Material Master);
Managed Shared Services resources (onsite/offshore), and other external partners working on multiple programs.
Excellent communication, documentation, & team building skills;
Hired, developed, and retained IT professionals; Ensured the team members received appropriate training and Certifications; Encouraged education and training for all employees; Managed Budgets for multiple projects;
Completed semi-annual employee reviews, and ensured that I met with my team members on a weekly basis to help them with any concerns, issues, and major problems.
Strong leader with excellent record of team management (both direct and indirect line management);
Provided input to the California Dept of Technology, Bureau of State Auditors, and the State Legislative Analyst for their reporting to the CA Senators.

PROFESSIONAL EXPERIENCE

Confidential

Global Staff Program Manager

Responsibilities:

Managed the implementation of multiple Cloud based SAAS applications including: SAP S4 HANA, SAP ARIBA, WORKDAY, CORNERSTONE with the help of Four System Integrators;
Managed the WORKDAY implementation with the following integrations (Greenhouse, ADP Active Directory, OKTA, Fidelity, Benefits Solver, and Service Now;
Managing CornerStone implementation with integrations (WORKDAY, ZOOM, LinkedIn, & OKTA);
Initiated multiple RFP’s and reviewed / finalized SOW’s; Worked closely with the JUUL Sourcing team to ensure the MSA’s and SOW’s were reviewed in detail;
Ensured that the Validation deliverables were reviewed and approved by IT, Business Stakeholders, Quality, and Integration / Infrastructure team members; Ensured traceability from functional user requirements to System, Data, and UAT scripts;
Ensured System Integrators were responsible for Extracting the data from the legacy applications and included details in the SOW regarding testing iterations: (Functional, System Integration, Data Conversion, Regression, Automated, End-to-End, Performance, Penetration, and UAT);
Worked closely with CISO and planned “Penetration Testing” on SAP’s latest cloud based “SAP S4/HANA HEC STE” offering. Facilitated numerous sessions between SAP HEC team, Network team, and JUUL CISO / Infrastructure team; Facilitated meetings with SAP Cloud Management.
Convinced Executives to include an Independent Testing team to test the ARIBA modules in multiple environments including QA & Production, since ARIBA configuration is NOT transported via an automated tool;
Provided guidance to the System Integrators regarding Testing, Documentation, and Knowledge Transfer;
Helped the Internal Audit team develop IT related policies;
Managed Country Launches for multiple countries, by working with employees/consultants from Finance, IT, Legal, Sales, Procurement, Integration, Warehouse, Inventory, and Digital teams.

Confidential

Sr Program Manager

Responsibilities:

Initiated multiple RFP’s and reviewed / finalized SOW’s; Ensured that the vendors did not get approvals for Change Requests unless the additional scope was requested / approved by Business;
Managed the custom development of five new applications, and hundreds of enhancements with the help of three system integrators, a testing COE team, 5 developers, and 3 Business Analysts;
Managed a team of Confidential &E Employees: SAP ABAP Developers, Business Analysts, and PM assistant (Total -9); and System Integrators (45 plus team members (depending on the stage of the project);
Managed Budgets for projects ($5 million plus), and provided regular updates to Oversight and Sr Mgmt.

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