PROFESSIONAL SUMMARY

• Progressive advancement and role responsibility ranging from cross functional Business Analyst, Solutions Architect, Technical Lead, Project Coordinator, Project Manager, Program Manager, PMO / Portfolio Manager, PPM, Client Account Delivery and Application Manager. Diverse employment and tier one consulting and working with health insurance, finance, healthcare, utilities, pharmaceuticals, manufacturing, logistics, transportation, apparel, retail, software, high tech equipment manufacturing. Currently seeking long term contract or permanent employment position.
• Applies Business Process Management BPM , Total Quality Management TQM or Continuous Improvement CI process methodologies and use of Lean Six Sigma approaches to align and optimize business processes, systems and continuously improve business effectiveness and efficiency while striving for innovation, flexibility, and integration with technology. Consults on application of various development methodologies involving SDLC Agile, Scrum, XP, RAD and integration with BPM process re-engineering. Applies Lean Six Sigma techniques to identify operations and systems integration improvements.
• Analyzes and recommends cost effective alternative shared services and ITO / BPO outsourcing strategies, including Cloud computing migration capital/operating business case and justification. Maximizes effectiveness of shared computing resources through global convergent, COTS, and shared services XaaS for software, platform, Infrastructure, and hardware.
• Collaborates effectively with all levels of contractors, cross functional technical resources, stakeholders, management and executives throughout the project lifecycle PLC / PLM. Establishes effective approach for Transformation and/or Change Management implementation. Enables compliant ISO, ITIL, IT Service Management support framework including BMC incident reporting, problem and change management, configuration CMDB and asset management.

TRAINING

• Information Engineering Application Development: IEW, JAD / RAD, OOA/D, XP, UML, Erwin Modeling, RUP Use Case
• Project Management: PMBOK v3/v5, PPM, Houston, Cadence, Prince2, Project Life Cycle PLC , EPM
• EPM Methodologies Frameworks: SDM, SDLC, AGILE, ISO, ITIL, CMMI, MSF, MOF, BPM, BPI, BPR, SIX SIGMA, LEAN

TECHNICAL SUMMARY

• Enterprise Resource Planning ERP : SAP, Oracle, PeopleSoft, FI/CO, SCM, HCM
• Customer Relationship Management CRM : Siebel, SalesForce.Com SFC
• Web Environments: ATG, WebLogic, WebSphere, C2B, B2C, B2B
• Productivity Tools: SharePoint 2013, Microsoft Office 2010 Professional Suite, Visio, Cloud, Office 365, Windows 7/8
• Business Intelligence BI : eGate, Cognos, Hyperion, Clarity, Business Objects Xcelsius, Crystal Decisions, Roambi
• Environments, Tools Mobile Development: .NET, SQL Plus, Android SDK

EXPERIENCE

Confidential

IT Project Manager Healthcare Market Research Consultant Completed

• Healthcare market cost analysis of Affordable Care Act ACA and Health Insurance Exchange HIX infrastructure, business transformation, change management, and systems integration.
• Big Data and Cloud types, database, analytics, providers, infrastructure, storage, computing, security, scaling and deployment.
• Consumer Digital Technology integrating technology and process to deliver solutions that enable digital products and services.
• Data warehouse DW business intelligence BI consulting for key performance measurement KPI mobile reporting
• Licensed: Life Health insurance license for sales force automation SFA and CRM consulting
• Representative Clients: Regional and national health care insurance companies and service institutions
• Environment: Oracle-CRM, SalesForce.Com, Clarity, Business Objects, Microsoft Project and Microsoft Office 2010 Suite.
• Employment Status: Currently seeking long term contract or permanent employment.

Confidential

Project Manager Learning Management System LMS , and Human Resource HRIS Employee Self Service Kiosks

IT Project Manager for a variety of HCM /HRIS projects involving the implementation of PeopleSoft Self Service Kiosks, LogicBay HR Performance Management, Learning Management Systems, Security SAML Federated Security Single Sign On, and capital project proposals development, AFE funding and full project life cycle management.

Environment: PMO, Oracle, Microsoft Project and Microsoft Office Professional Suite

Employment Status: Syntel contractor Employment Transition: End of projects and contract.

Confidential

• Consultant - Data Warehouse DW , Business Intelligence BI , Executive Dashboard, and Customer Relationship Management CRM
• PMO Program Management Office governance tools framework development assessment
• Enterprise Project Management Systems resource planning dashboard reporting
• ITIL /COBIT / CMMI / Service Management infrastructure assessment
• SDLC, Waterfall, Lean, Agile, Scrum, and XP usage reviews
• PMI Program Management PgMP certification study

Environment: Clarity, Project Server, SAP, Oracle, EPM Microsoft Project and Microsoft Office Professional Suite.

Employment Status: C A contractor Employment Transition: Recession. Sought long term contract or permanent employment

Confidential

Project Manager Legal Corporate Affairs SharePoint Contracts and Non-Disclosure Agreement system

• Conducted review of business requirements and SharePoint configuration and development
• Monitored execution of third party SharePoint solutions customization, data migration and implementation
• Project Manager for the automation of enterprise contract, nondisclosure agreements NDA and legal workflow. Interfaced with internal and contract vendor resources throughout the Intel project life cycle PLC in the iterative development of standard contact templates and supporting contract content.

Environment: Provided integrated solutions involving SharePoint Designer, SharePoint 2003 WSS, 2007 MOSS, 2010, CMapp, Perfectus, DocuSign and SeeUnity, .NET , SQL, SQL Server, SQL Reporting Services, Metadata, Teradata

Employment Status: MindTeck Contractor Employment Transition: End of project and contract.

Confidential

• PMO Project Management Consultant - ITSM / ITILv3 Service Management Change and Transformation
• Change and Transformation Management process planning and execution
• ITSM / ITILv3 Service Management Change and Transformation planning
• PMO Program Management Office governance tools framework development assessment
• Enterprise Project Management Systems resource planning dashboard reporting
• ITIL/COBIT/ CMMI / Service Management infrastructure assessment
• SDLC, Waterfall, Lean, Agile, Scrum, and XP usage reviews
• PMI Program Management PgMP certification study

Environment: Clarity, Project Server, SAP, Oracle, EPM Microsoft Project and Microsoft Office Professional Suite.

Employment Status: C A contractor Employment Transition: Recession. Sought long term contract or permanent employment opportunities in the Pacific Northwest.

Confidential

Project Coordinator - Considered Index Decision Support Database

Project Coordination for development of the considered index decision support database for the for scheduling of new seasonal releases to support footwear, apparel and accessory product design planning for environmental impact and decision support.

Environment: SAP ASF, BW, SharePoint 2003 WSS, 2007 MOSS, .NET , SQL, SQL Server, SQL Reporting Services and Microsoft Office Professional - Word, Excel, PowerPoint, Access

Employment Status: Rose International contractor Employment Transition: Project Coordinator return and end of contract

Confidential

Project Management Consultant Portfolio, Program Project Management

Program Management Office PMO and Project Management Consultant

Change and Transformation Management process planning and execution

ITSM / ITILv3 Service Management Change and Transformation planning

PMO Program Management Office governance tools framework development assessment

Enterprise Project Management Systems resource planning dashboard reporting

ITIL/COBIT/ CMMI / Service Management infrastructure assessment

SDLC, Waterfall, Lean, Agile, Scrum, and XP usage reviews

Environment: Clarity, Project Server, SAP, Oracle, EPM Microsoft Project and Microsoft Office Professional Suite.

Employment Status: C A contractor Employment Transition: Sought long term contract or permanent employment opportunities in the Pacific Northwest.

Confidential

Sr. Project Manager OWIN Program Microwave Wireless Infrastructure Project Management Office PMO and EPM Framework

• Identified alternative cost effective Enterprise Project Management EPM systems, program governance, project methodology, project life cycle, project plan blueprints, issues, risk and budget controls. Implemented low cost EPMLive system and PMO framework integrating over 304 OWIN and inter agency project work sites with an associated 400m budget.
• Demonstrated integration of a common project management system document management and project site engineering documentation. Recognized for coordinating vendor software configuration, training, innovative and rapid solution implementation.

Environment: SharePoint WSS, .NET, Microsoft Office SharePoint Designer, SQL, SQL Server, SQL Reporting Services, Microsoft Project Server, EPM Live, Microsoft Project Professional, Project Server, and Microsoft Office Professional Suite.

Employment Status: Next Source contractor Employment Transition: End of six month State of Oregon contract.

Confidential

Project Portfolio Manager PMO Governance Portfolio Management Framework Development

• Developed EPMO Governance, Project Portfolio Management PPM , Enterprise Project Management EPM framework for infrastructure, application and business process initiatives.

Environment: SharePoint WSS, MOSS, .NET, Microsoft Office SharePoint Designer, SQL, SQL Server, SQL Reporting Services, Microsoft Project Server, Microsoft Project Professional, EPK, and Microsoft Office Professional Suite

Employment Status: FTE-Employee Employment Transition: Economic recession with budget reduction and layoff.

Confidential

Data Center Project Manager ITIL / ITSM Analysis and Planning

• Conducted ITIL / IT Service Management ITSM process review. Performed data center service support and delivery operations best practices gap assessment and provided operational recommendations. Developed ITSM process blueprint for: service desk, event, incident and problem management request fulfillment, change management, configuration and inventory management release management and service management. Identified cross functional ITSM process requirements for network, telecommunications, security, san storage, distributed systems, midrange, and mainframe platforms.
• Documented automated workflow requirements, policy and procedures, conducted alternative systems reviews, engaged development resources and coordinated an open source request tracking application configuration, development and migration. Developed cultural change management, communication, and multimedia training plans. Facilitated Agile process and design iterative development of cross functional focus group sessions to ensure collaboration, participation and acceptance.
• Developed phase plans for integrating IT financial and service level management agreements and metrics reporting. Facilitated program launch, large cross functional, interactive process review and executive review sessions. The complete implementation recommendation forecasted a significant reduction in service request life cycle processing, improvement in asset inventory, configuration management and improved service level management and performance.
• Environment: Microsoft Office Professional Suite: Word, Excel, PowerPoint, Visio, and Microsoft Project Professional, SharePoint, IBM Tivoli change, asset and configuration management database suite, BMC, Remedy and open source service software.

Employment Status: NextSource contractor Employment Transition: End of six month State of Oregon contract.

Confidential

Sr. Project Manager - Application Development of Global Enterprise Customer Service Support Systems

• Collaborated with Global Customer Service and Support operations in the implementation of worldwide product Knowledge Centered Support KCS SM processes and Knowledgebase KB .
• Partnered with global cross-functional business and technical project teams varying in size, complexity and 1m - 4m project budgets. Applied Six Sigma, Lean, Agile and Scrum methodologies. Interfaced with between 5-50 cross functional matrix external vendor, internal, and/or contract global resources.
• Responsible for full systems development lifecycle SDLC and project life cycle PLC , from initiation to maintenance and support.
• Supported the Project Management Office PMO in the utilization of standard project delivery methodology, framework PDF process standards, documentation repository, guidance, enterprise project management system, resource planning, project management and execution metrics.
• Environment: Mixed Platforms, ATG, Websphere Application Server, SalesForce.com, SAP, Oracle, Lotus Notes, SharePoint Project Management System, Remedy, Visio, Microsoft Project, and Microsoft Office Professional Suite.
• Employment Status: FTE-Employee Managed: 3-25 virtual resources Employment Transition: Project completion, acquisition, merger, budget reduction, reorganization and IT outsourcing off shore.

Confidential

Project Manager - Software Quality Assurance SQA Business Process Engineering BPE

• Developed and implemented software quality assurance SQA process control framework to ensure on-time quarterly banking system releases, enhanced project tracking and executive dashboard reporting.
• Reviewed and integrated current software development process, Rational Unified Process RUP utilization and Software Quality Assurance best practices into documented software quality control policy and procedural framework.
• Collaborated with cross functional IT Quality Assurance management team in the identification of performance metrics, developed SQA business analytics, and executive reporting dashboards.
• Significantly improved project and quality assurance execution, quality assurance and quarterly release reporting.

Environment: HP Mercury Quality Center, Clear Quest, variety of legacy mainframe, mid-range platforms, client server systems, networks, Lotus Notes, Remedy, SAP BO Xcelsius Visio, Microsoft Project, and Microsoft Office Professional Suite.

Employment Status: i2 contractor Employment Transition: Permanent employment with Symantec.

Confidential

• Project Manager Application Development for Operations, Customer Service, Operations and HRIS
• Project Manager for a variety of cross functional Operational Excellence information technology projects, business process, system enhancements, integration, application upgrades and new third party software installations.
• Project Manager for a wide array of application development for functional areas including finance, accounting, human resources, engineering, marketing, sales, customer service and field service and support.
• Responsible for full project lifecycle. Utilized SDLC, Waterfall, Lean, Scrum, Agile and XP project and development methodologies in a variety of development and platform environments.
• Recognized for successful management of multiple concurrent project and business process work streams.

Environment: Variety of legacy mainframe, mid-range platforms, client server systems, networks, Oracle, .NET, J2EE, Remedy, SharePoint, Visio, Microsoft Project, and Microsoft Office Professional Suite.

Employment Status: Meridian Technology Group Contractor Managed: 5-25 resources Employment Transition: Program and project completion.

Confidential

• Manager of Application Development North America Finance Accounting, SAP ASAP Implementation
• Managed and supported all aspects of financial and accounting applications for a 4.9b North America application portfolio. Responsible for IT Financial Systems 4m capital and 2m operating budgets. Supervised 18 technical resources
• Completed major GEAC enterprise accounting system upgrade on schedule and significantly improved business intelligence analytic reporting through implementation of Business Objects and Hyperion.
• Participated as part of the LS Co Shared Services Center Leadership team interfacing with worldwide corporate finance and administration executives in the development of strategic ERP initiatives. Implemented LS Co Shared Services Center PMO framework for project governance, standards, processes improvement and reporting. Provided Project Management of virtual domestic and off shore multi-disciplined IT resources and teams.
• Lead SAP ASAP blueprinting, operations and configuration analysis for accounting, finance and control FI/CO implementation. Developed strategies and business process improvement projects implemented new systems and processes to streamline LS Co Shared Services Center operations achieved significant customer satisfaction level improvement.

Environment: Variety of legacy mainframe, midrange platforms, client server systems, networks, GEAC, SAP, Oracle, Business Objects, Hyperion, Crystal, Remedy, .NET, J2EE, SharePoint, Visio, Microsoft Project, and Microsoft Office Professional Suite.

Employment Status: FTE- Employee Managed: 18 domestic and virtual offshore resources Employment Transition: Recession, IT reorganization, consolidation, budget reduction, IT outsourcing off shore

Confidential

Project Management Consultant Nike Supply Chain SAP, i2, and Siebel Integration

• Nike Supply Chain NSC SAP, i2, and Siebel enterprise integration
• Project Management Office PMO development and project integration consulting.
• Developed project portfolio management, resource planning, project reporting, project management training, consulting for the Nike Supply Chain integration project teams, coordinators and internal and contract resources.
• Consulted on the application of ASAP, SDLC and Agile Project Management methodology to integration and configuration projects.
• Recognized for project planning structure development, project training, resource forecasting and program reporting.

Environment: SAP R/3, Oracle, i2, Siebel, Visio, Microsoft Project, and Microsoft Office Professional Suite.

Employment Status: Adecco contractor Size: 5-145 internal/contract resources Employment Transition: Nike Supply Chain reorganization.

PREVIOUS EXPERIENCE

• Customer relationship management CRM , Supply chain management SCM
• Healthcare, Facets, Epic, Cerner, Claims, Mobile
• SAP, ORACLE, PeopleSoft Siebel ERP implementation
• Telecommunications operational analysis, Business Process Management BPM
• Business process and performance management BPM , Business process engineering implementation
• Scientific Cyber Data Center Infrastructure planning and implementation
• IT strategic planning, outsourcing, vendor management, service level management SLM
• International IT Audit and compliance for Pharmaceutical and Medical Diagnostic Systems Europe, Southeast Asia
• DOE Western Area Power Administration FERC / NERC / WECC Operational and Control Reviews

APPLIED METHODOLOGIES FRAMEWORKS

• Project Management: PM, PLC, PMI, PMBOK, PMO, PPM, PRINCE2, CADENCE
• Process Engineering: BPR, BPM, SIX SIGMA, LEAN
• Software Development: RAD, JAD, SDLC, AGILE, SCRUM, XP
• Service Management: ISO, ITIL, ITSM
• Compliance: ISO 9001, GCC COBIT, HIPPA, cGMP, OMNIBUS, FERC / NERC / WECC, HIPPA and HITECH