SUMMARY:

• Experienced Program Manager and Business Partner with 25+ years of demonstrated success providing IT management, and HRIS leadership to senior management and business partners.
• Owns project budget, analyzing key financial and IT metrics to assist management to make necessary adjustments when necessary to control variance by realigning project selection, resource allocation and utilization.
• Establishes budgets, forecasts, work force, equipment and supply needs for the overall execution of the programs.
• Reports directly to the Global Ecommerce Director and exercises fully delegated responsibility and authority to act and communicate with the customer and vendor partners.
• Trusted advisor to the business customer and positively influences both tactical and strategic IT decisions.
• Prepares, implements, and maintains technical and risk management process which includes risk detection, corrective action, risk mitigation.
• Supports strategic IT pursuit’s in connection with evaluating, planning, integration of acquired companies IT platforms, applications and staffing.
• Very strong experience in directing global teams with varied cultural backgrounds, towards achieving end goals in a fulfilling atmosphere.
• Believes in leading by example and motivation by action and empowering people.
• Regularly provides corporate capability briefings to new and existing customers.
• Supports business community engagements as required.
• Travels as required to conduct customer satisfaction interviews with existing customers and to meet potential new customers.

S KILL MATRIX:

Strategic planning & Business Development

Waterfall and Agile methodologies

SOW & Contract and Vendor Management

Critical Path Method & Critical Chain Method

Budget Management/Forecast P&L & Capital

Human Resource Management

PMO Interfacing

Cost & Schedule Variance Analysis

Risk Assessment/Mitigation

Communications Management

PCI Security Standards

CCPA and GDPR Privacy Compliance

Hosting: Virtualization, Multi Data Centers

Content Management: Adobe manager

Security/SOA: IBM AppScan, Imperva, IBM DataPower

Web Search & Content Delivery: Akamai DSA/CDN, SEO

Monitoring: Dynatrace

Web Analytics: Google & Adobe analytics

SDLC: Development & Testing; Waterfall & Agile development methodologies

Clarity, MS Project, JIRA, SharePoint, MS Office, PMS Visio, Peoplesoft, Oracle, SAP

WORK EXPERIENCE:

Confidential, Gainesville, Fl

Program Manager

Responsibilities:

• Manage IT expense and capital budgets of 6+ million dollars, reporting monthly budget performance to client VP of IT.
• Budget & resource forecasting - Annual (Expense and Capital base teams) and through the year short term and long term for additional Capital projects
• Strategy discussions with IT teams on upcoming strategic Business and IT projects
• Contract (SOW) creation - Annual (base teams) & intermediate
• Manage SDLC: Development & Testing; Waterfall & Agile development methodologies and status reporting
• Mentor and Manage Project Managers and team members by providing direction and conflict resolution between Customer and PMs, between project teams and onsite & offshore teams, including vendor partners
• Budget and schedule performance tracking with project teams and facilitates change control
• Content creation and driving Steering Committee Meetings for customer and project sponsors
• Support PCI compliance and implementation of (CCPA) Ca. Consumer Privacy Act principles and requirements
• Responsible for Account Customer Satisfaction Ratings and margins
• Significant projects delivered:
• Implementation of a Direct to Dealer (B2B) subscription-based website enabling client to sell excess fleet inventory direct to Dealers, car sale websites and private fleet buyers increasing revenue by 14+ million annually.
• Upgraded both B2C and B2B websites to Cloud platform, successfully migrated existing infrastructure, applications & processes, ensuring growth, scalability, application availability goals, security enhancements, global load balancing & content caching.
• Supported recovery of 150k in recurring monthly expense upon retiring two legacy data centers.
• Implementation of a national buyer arbitration system that captures and tracks buyer and car details. The end objective being to accurately track applicable car details, pictures, taxes, fees & surcharges, and sale date, transportation expenses, gate pickup details, so both the sales representative and the buyer/customer can review issues in real time as needed to close arbitration cases. System included refund and or credit processing capability along with workflow reporting and escalation capability.
• Managed and upgraded to cloud for a global white label web solution for 300+ partners (i.e. airline, hotels, travel partners) providing seamless partner access to reservation engine and billing details.

Confidential

Director Analytics & Date Services

Responsibilities:

• Worked with both IT & HR leadership teams to strategize and plan projects to enhance HRIS application systems as required by the business and business users
• Single point of contact for all HRIS escalations at the account level.
• Responding to requests for proposals for new project work and creation of proposals and estimates
• Consulted with the industry group heads to identify new business opportunities and revenue forecasts
• Significant projects delivered:
• Application Support, Maintenance and Enhancement of core applications used for franchise relationship management, transaction and business intelligence
• Technology migration of legacy (referral system) from Java/Weblogic to Dot Net stack
• Enhanced International Expat program, aligning program goals to corporate objectives, individual performance, and development programs. While tracking career paths, training and relocation expense reporting. Returning 2.5 million in annual savings.
• Enhancements to vending machine maintenance and stocking via web audit system.