PROFILE:

Agile Certified Professional Agile Coach . 20+ years Leadership experience in managing, developing and supporting technology programs, business development, marketing, customer relations, and employee development

EXPERIENCE:

Agile Coach

Confidential, Minneapolis, MN

Responsibilities:

• Engaged with the Confidential Transformation Office, supporting numerous teams in and outside of the Studio with Agile and Lean Agile practices.
• Assigned to the Chief Digital Officer as part of the Digital Strategy team.
• Mentor to multiple Scrum Masters as part of the Transformation Office Scrum Master mentoring program.
• Providing coaching and consulting to the Scaled Agile teams within the banks Retail Payment Services and Omni channels. Release Train Engineer trainer.

Senior Agile Coach

Confidential, San Antonio, TX

Responsibilities:

• Providing Scaled Agile (SAFe) coaching to executives, portfolio, and program teams across the Bank.
• SAFe role and advanced certification classes including SAFe RTE certification, Agile Mindset, Story and Feature Writing, Team and Executive SAFe workshops. Logged over 250 hours of training facilitation in 2017.
• Mentor/Coach for the Product Owner and Servant Leaders Communities of Practice. Mentored other coaches on the team.
• Center of Excellence Training Coordinator established fundamental and role based Agile training for the Agile Release Trains, Teams, Lean Agile Leaders and Executive Management. Created and maintained training schedule for multiple Agile Release Trains and Value Streams.
• Release Train Engineer Teaching Certification one of two coaches at USAA with a teaching certificate for the RTE certification course.
• Stood up an Agile Release Train for the Risk Decision Engine new team of teams for a three year re - platform project. Provided coaching and mentoring to Leadership, PMO, LPM and Program teams.

Agile Coach

Confidential

Responsibilities:

• Scrum Master to five cross functional, shared and distributed work streams, developing full end-to-end capabilities for TIAA’s digital transformation.
• Working with the Managing Director, Sr. Executive Application Development Manager, where we provide coaching, evaluation and support for teams in transition from Waterfall to Agile Scrum and Kanban

Senior Consultant

Confidential

Responsibilities:

• Scrum Master to five cross functional, shared and distributed teams developing full end-to-end capabilities to record keep different investment menus by sub-plan within the same OMNI plan number.
• Delivered the project on time and under budget.
• Scrum Master / Agile Coach to cross functional and distributed team developing a solution to allow participants to rebalance their accounts in a single transaction.
• Delivered the project on time and within the budget.
• Scrum Master / Agile Coach Enterprise Customer Experience Program.
• Chosen as the Agile Coach / Scrum Master to lead a cross functional and collocated team building a new single page application in responsive technology, as part of the enterprise customer experience improvement program. Successfully piloted the collocated proof of concept team working entirely within the Lean Agile Scrum methodology.
• The lessons learned with this project are being used to aid in the client’s Agile transformation journey.

Agile Coach / Scrum Master

Confidential

Responsibilities:

• Configured a new Agile team for the front office application development and production support.
• Coached a new team for an enterprise salesforce.com platform development.
• Provided Agile training for both teams.

Agile Coach, Scrum Master, IT Delivery Manager

Confidential

Responsibilities:

• Configured a new Agile team for the front office application development and production support.
• Coached a new team for an enterprise salesforce.com platform development.
• Coached Kanban as an alternative to Scrum for the front office support team that was struggling with Scrum.
• As a result of using Kanban we cut the delivery time in half, providing customers a dramatic increase in responsiveness for higher satisfaction scores. Provided Agile training for both teams.
• Certified one new scrum master.

IT Delivery Manager

Confidential

Responsibilities:

• Worked with the Environments Manager to be sure environments were available 365/24/7 for development and testing.
• Worked closely with the QA lead to be sure we were adequately staffed for in Confidential testing.
• Coordinated with release management by presenting at the weekly release management meeting. Coordinated resources for the weekly release.

Confidential, Louisville, KY

Scrum Master

Responsibilities:

• To four distributed Scrum teams.
• Mentored teams in Agile principles.
• Assured information flows through a transparent organization using Version One. Identify needed development practice and tools.
• Surfaced new requirements, supported development teams, Project Manager, Product Owner and other Scrum Masters.
• Mentored other Scrum Masters as part of an on-going Agile implementation.
• Application development to support marketing activities across all mediums (Email, Telemarketing, Web Apps, Snail Mail, Do Not Call Scrubbing etc.)

Confidential

President & CEO / Product Owner

Responsibilities:

• Took the reins at a software development company of interactive business-building solutions to address longstanding product, sales, and operational practices for better profits. Worked with sales, executives and Board resources to evaluate the company’s offerings:
• Launched a Web-based, back-of-house management system MenuMax as a new Software-as-a-Service (SaaS) offering that quickly gained traction in the foodservice industry.
• Assembled a product development team and established Lean Agile Scrum development standards, with resulting acceleration in the product development process and close alignment to market needs.
• Built a sales platform and produced a newly trained, aggressive sales force poised for near-immediate revenue growth.
• Promoted the launch of MenuMax through social media,
• Worked closely with employees to improve accountability and foster a sense of ownership. As a result, the company signed a lucrative agreement with Pearson Higher Education to distribute its i-Cook recipe management system product.
• MenuMax.com is a SaaS business model for the back-of-house management of food cost, recipe nutrition, comparison-shopping for ingredients, recipe versioning and loss control through inventory management. Integrated into the application is a contextual advertising system.

Confidential

EVP Sales and CEO

Responsibilities:

• Reversed revenue performance for a manufacturer of manually operated cleaning and pre - treatment pressure washing systems.
• Turned around ineffective sales practices, he led teams to adopt a consultative approach. launched a new product that generated $500K in orders upon introduction at a national trade show.
• Promoted to CEO and continued to drive sales momentum that culminated in $3M+ revenue.
• Instrumental in a successful merger of Confidential with ESD Waste2Water.

Confidential

Business Development Manager

Responsibilities:

• Based on his reputation for game - changing revenue results, Steven was previously brought into ESD Waste2Water, as the fourth employee:
• Addressed the obstacle of limited sales for a viable wash water recycling product.
• Examining crucial components of an extended, 3+-year sales cycle
• Built a sales team through a strong professional network.
• Educated employees on the use of Salesforce.com.
• Designed a quoting system that simplified the process of assembling and presenting highly complex orders to customers (with ties to the company s manufacturing operation),

Confidential

Division Manager

Responsibilities:

• Managed the Water division, leading it as the company s only profitable area.
• Managing 56 sales representatives calling on golf course superintendents throughout the United States.
• Built a distribution network designed to inventory only parts, with the manufacturing process initiated upon order to save carrying costs.
• Served as co - director of the CleanRackR business unit, working with turf specialists to address the environmental compliance needs of major customers.
• Established a network of reps that set up distributors worldwide.