SUMMARY

Big picture thinker and tactical implementer with high level of customer and executive management interaction. Substantial experience managing projects through the complete software development life cycle using matrixed, international teams ranging in size from 2 to 45 resources. Significant experience in project planning and management, managing customer expectations, capturing and managing requirements and vendor management. 15 years of experience with Microsoft Project, Word, Excel, Visio and PowerPoint.

• Full SDLC Project Management
• Budgeting
• Vendor Management
• Requirements and Scope Management
• Risk Management
• Cross-Functional Team Management
• Communications and Status Reporting

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Common User Experience This project provided the capability to work using any device from anywhere utilizing the Citrix XenDesktop and XenApp software.

• Configured Citrix NetScaler appliances
• Virtualized 25 applications including the Microsoft Office Suite
• Redirected My Documents folders to a common drive location located in the data center
• Disaster Recovery Relocation Relocated the confidential disaster recovery capability from SunGard in Philadelphia, PA to the confidential Deer Valley Technical Center in Phoenix, AZ.
• There was no loss of disaster recovery capability during the relocation
• Cox conducted a successful disaster recovery test using the new DR capability in Deer Valley
• Virtualized 27 physical servers
• Inventoried and disposed of/repurposed all equipment that was located in the SunGard facility
• Installed internet service in the Deer Valley facility
• Added 18 new SQL Server licenses
• Replaced the 12 existing servers
• Moved 13 SQL instances which included 314 databases for 43 applications
• SQL Optimization Created a new SQL environment that included 2 new SQL clusters on 5 new physical servers.
• Reconfigured new and existing resource pools
• Installed 300 additional licenses
• Configured 2 new ESX servers
• Virtual Desktop Infrastructure Upgraded the Virtualized Desktop Infrastructure to install additional licenses and provide virtual desktops to new users
• BPPM Upgrade This project included the design, installation and testing of a new 9.5 version of BMC ProactiveNet production and QA environment.
• A new server for High Availability was included
• Validated Axiom interfaces to ensure they worked with the new 9.5 production environment
• Create a QA environment that mirrored the 9.5 production environment

Additional accomplishments at confidential :

Project Management Methodology created and implemented project management methodology to provide consistency for the Operations group.

Mindjet Mind Mapping Software introduced mind mapping software to plan and manage projects.

Confidential

Senior Project Manager/Consultant

• Project Leader on a strategic application rewrite project of more than 250,000 hours. Coordinated development, business analysis, and customer stakeholder teams. Managed projects from 400 to 2400 hours in size.
• Managed test plan walk-throughs for both IS and customer stakeholder teams
• Monitored system test regions including data refreshes, security access, and configuration management
• Created and managed test data dependencies document
• Documented and managed issues to resolution
• Implemented software work request change controls into production
• Monitored defects to ensure timely resolution

Confidential

Service Director

• Managed the five largest customer accounts. Activities included technology planning/assessments, project management, resource management, and issue resolution.
• Utilized Agile methodology to manage a web site/content management database design project using Salesforce.com
• Created business requirements documents, reviewed/revised user stories, created and implemented project plans using MS Project
• Completed Microsoft Exchange migration project for over 150 users
• Successfully completed office move project

Confidential

Senior Project Manager

• Directed internal projects for the IT department. Heavy coordination with internal business units and vendors to identify, document and review business requirements. Initiated and reviewed SOW's, tracked project progress and deliverables against approved SOW's.
• Successfully implemented a Meta4 Human Resources application migrated all existing HR data to the new system
• Managed integration of multiple subsidiaries into the Changepoint and Softrax applications
• Assisted in the remediation of SOX deficiencies
• Managed the rollout of time and expense tracking in Changepoint for the IT department
• Successfully completed corporate office relocation project involving the moving of 170 employees Budget of 75,000

Confidential

Senior Project Manager

• Directed client-facing software development/customization projects for many of the largest lending institutions and financial services companies in the U.S. Projects ranged in size from 16,000 to 360,000. Initiated and led project planning activities, negotiated with clients to set expectations regarding delivered functionality and schedule, managed project risks, and created project schedules/plans, tracked project performance - LOE versus actual time, costs and hours. Close interaction with the Sales and Development organizations.
• Managed industry changing project requiring the coordination of leading executives and staff from Experian, Equifax, and TransUnion to create a unique credit score VantageScore
• Collaborated in the creation and implementation of ASD Express project governance Full SDLC methodology
• Program Manager for Third Party Processors project portfolio. Included TSYS, Fidelity and First Data Resources. Managed several projects to customize TSYS ProbeSM Batch and Realtime integrated with TSYS TS2 system to meet clients requirements for decisioning authorization requests
• Successfully completed 30 projects resulting in over 1.5 million in revenue concurrently managed nine projects

Confidential

Partner

• Co-founded a consulting firm specializing in project management, quality assurance, technology acquisition and process improvement services. Accountable for business development, delivered consulting services, developed proposals, recruited consultants.
• Served as a Quality Assurance Subject Matter Expert for a state government Teachers Retirement System. Led the client's team through a restart of a PeopleSoft system implementation project. Project required documenting current state and future state requirements and process flows.

Confidential

Senior Consultant

• Directed software testing and process improvement projects. Managed project teams of up to 11 resources. Constant interaction with senior management and end users. Created and implemented testing plans.
• Led a 1.2 million dollar Quality Assurance project for a large, web-based financial services firm
• Implemented process improvements that yielded a 322 cost reduction to bring a new customer online
• Processes included requirements management, change management, configuration management
• Implemented defect-tracking processes reducing time to resolve defects from several days to 24 hours
• Conducted process assessments using CMM. Implemented process improvements using RUP

Confidential

Director, Global Support Services

• Directed the activities of 45 support engineers located in the U.S., Europe and Mexico providing product support to over 700 domestic and international customers.
• Created the Global Support Services group which processed over 75 thousand telephone calls and resolved over 18 thousand customer issues per year
• 55 improvement in customer satisfaction metrics as measured by quarterly customer satisfaction survey
• 35 overall improvement in support center metrics wait time, time to resolve, etc.
• Managed a budget of over 4.5 million dollars

Confidential

Director, Customer Support/Quality Assurance

• Conducted business process re-engineering projects, documented current state, conducted gap analysis and created future state process flows
• Implemented software testing processes and methodology for testing a new requirements management software product CaliberRM
• Created and managed a new customer support organization
• Implemented issue resolution processes and procedures
• Provided consulting services on KnowledgeWare's AEW, Clientsoft's Client Builder, and Mercury Interactive's Winrunner software products resulting in increased software sales and training revenue

Confidential

Manager, Customer Support

• Led a team of 15 senior customer support engineers in the client/server support group. Team received spot bonuses from the sales organization for improved customer satisfaction
• Provided consulting, guidance and support to customers engaged in developing client/server applications using KnowledgeWare's products
• Guided customers in defining requirements and technical specifications