SUMMARY:

• Total IT experience - 20 years. Total Project/Program Management/Scrum Master experience - 9 years.
• Experience in Healthcare/Telecom/ Logistics domains.
• Experience in managing Salesforce.com Cloud projects.
• Strong Project/Program/People/Delivery management skills.
• Experience in managing large/complex projects end-to-end.
• Well-versed with Contract Management, Project Planning, Project Financials, RAID management and Vendor/Stakeholder management.
• Well-versed with Agile/Water-fall model methodologies. Well-versed with tools like MPP, Jira, Sharepoint etc.
• Experience with managing and coordinating domains with large number of verticals and cross-functional flows.
• Experience with managing middleware applications.
• Strong experience with BSS Billing/Rating and OSS applications.
• Experience with implementing LEAN.
• Experience with Enterprise Release Management.
• Experience with onshore/offshore Global delivery model.

PROJECT EXPERIENCE:

Confidential

Cross Work Stream Project Manager

Responsibilities:

• Coordinate across Cross-Work Streams for banking merger projects.
• Resolve Cross-Work Stream dependencies and deliver on time.
• Ensure proper grooming for cross-Work Stream requirements.
• Ensure quality on time Development, System Integration Test, User Acceptance Test and deployment for cross work streams.

Confidential

Program Manager/Scrum Master

Responsibilities:

• Manage the regular 2 weeks Sprint delivery.
• Manage the production issues - leve1, level 2 and level 3 issues.
• Lead all Agile scrum ceremonies.
• Manage project financials.
• Drive process improvements.

Confidential

Program Manager - QA, Delivery Manager, Release Manager

Responsibilities:

• As Delivery Manager, successfully delivered a complex project for validating the development and test environments (Prime environment) for Confidential ’s Modernized Migration program.
• Performed as client Test Program Manager in Confidential for Healthcare Customer Care domain. Managed and coordinated large number of verticals within customer care domain. Well-versed with cross-functional data flows and experience in resolving the cross-functional data dependencies for Confidential 's customer front-ending applications. Exposure to various Membership/Claims/Specialty functions and experience in dealing with SOA/Ehub middleware.
• Managed 3 technical teams from client site for Confidential ’s healthcare provider migration/consolidation project as well as legacy application development.
• Backlog grooming, conducting Scrum ceremonies, estimating the user stories and reporting of Agile metrics.
• Closely interacted with business stakeholders on requirement clarifications, test approval etc.
• Drove the defect triage calls involving various end-to-end vendor systems.
• Performed financial management and ensured that the projects are delivered within the budget.
• Performed risk-issue management and handled stakeholders.
• Performed reporting to the client management team with the right metrics.
• Extensively used Jira and Sharepoint for requirement management, test management, risk-issue-action-decision management and document management.
• Enterprise Release Management.

Confidential

Technical Project Manager

Responsibilities:

• Lead Scrum ceremonies, estimation of user stories and reporting of Agile metrics.
• Successfully delivered all CSRs (Customer Change Requests) within the SLA (all projects are tracked with defined SLAs in Project Data Manager tool - a Mainframe tool) for CareFirst Plan.
• Managed the Webservices (Mainframe and Java) and Pega application teams for the program.
• Managed development, System Integration Testing and User Acceptance Testing teams.
• Chaired the defect triage calls.
• Performed risk-issue management.
• Performed financial management and vendor management.

Confidential

End-to-End Project Manager

Responsibilities:

• Successfully delivered Core Network Consolidation project phase 1.
• Prepared all phase 2 project and CR proposals and got them approved by client.
• Prepared all project plans for phase 2 and got them approved by client.
• Performed financial planning and financial tracking.
• Managed the vendors - Comptel for mediation, Amdocs for billing and BT for IP connectivity.
• Prepared the RFPP required for the project.
• Prepared the integrated project plans and tracked the delivery to closure.
• Managed the System Integration Test phase in Network Lab in Ireland.
• Performed periodic reporting to the client and chaired weekly status calls.
• Managed several scope changes - Enabling Prepaid LTE, EventLink Hardware Upgrade, Corp APN Billing migration etc.
• Managed the solution phase for voice mail consolidation project.
• Worked from onshore client location for phase 1 of the project.

Confidential

Delivery Engagement Manager

Responsibilities:

• Maintained the Gross Profit for the account. Clocked more than 40% GP in the first 3 quarters of the year 2014 against a target of 28%.
• Account received prestigious 9/10 score in the Customer Satisfaction survey for year 2014.
• Performed financial management, risk/issue management, people management and delivery management.
• AD and AM Delivery from offshore for Confidential UK provisioning applications.
• Prepared the DoU and the cost case for the contract.
• Preparation of Plan, Schedule, SCM Plan, Quality Plan, Resource Plan, PMSS etc.
• Exceeded the LEAN target for the year.
• Conducted P3CTRs (Critical Thread Review) every quarter.
• Prepared the artefacts for Data Security and Privacy compliance.
• Cost tracking and Labour claim management.
• Regular process audits and Metrics submission.
• Planned and executed a big regulatory project called ARP.
• Preparation of weekly reports and leading the weekly status meeting with client.

Confidential

Project Manager

Responsibilities:

• Offshore Delivery for Development and Test. Successfully delivered development, Component Test, EIT and System Test phases.
• Setup the team and development/test environments.
• Prepared the project for quality gates - PDR (Preliminary Design Review)/Critical Design Review.
• Successfully took the team through Project Management Review (a stringent quality audit by Confidential ) in Jan 2013.
• Planning and financial tracking.
• Stakeholder/Escalation management.
• Risk Management.
• Prepared the regular status reports and chaired the status calls.

Confidential

Project Manager

Responsibilities:

• Performed resourcing for the project.
• Got the High-level Design and Preliminary Design Review (PDR) completed.
• Got the low-level design and Critical Design Review (CDR) completed.
• Prepared the project plan.

Confidential

Project Manager

Responsibilities:

• Project Planning.
• Ramping up the team with right skills.
• Coordination with various stake holders to get the Solution finalised.
• Attending the process related audits.
• Delivery from offshore.

Confidential

Project Manager

Responsibilities:

• Delivered 4 releases successfully since March 2011 for VF Italy EAI/WFS/PRV teams.
• Delivered close to 1200 plus mandays of work in a single release from Offshore in November 2011 by managing two teams - EAI and PRV.
• Managed close to 35 resources at a time.
• Built an efficient and high performing team for EAI for the big November 2011 release, especially after the team lost some of the senior resources.
• Managed delivery for Application Development, System Testing and Maintenance.
• Project Planning and Execution.
• Capacity & Demand planning for the projects.
• Ensure the quality by adhering to the processes.
• Resourcing - recruitment, upskilling and release.
• Labour Claim management.
• Idle time management for the resources.
• Billable utilisation management.
• Chairing the regular status calls.
• Periodic Reporting - project status, issues, dependencies, risks, projection of idle time and productive hours.
• Participation in the Team-Based discussions for determining the performance rating for the employees.

Confidential

Onshore Delivery Lead

Responsibilities:

• Relationship Management with the Client.
• Technically led the regular customisation of Confidential Italy Billing system (clone of BSCS).
• Coordination at Technical & Functional level between offshore teams and on-site teams.
• Technical Leading for Development and System Test teams.
• Documentation of the Low-level Design Documents.
• Effectively applies methodology and enforces project standards
• Facilitate team and client meetings effectively.
• Preparation of detailed periodic reports.

Confidential

ETL Technical Lead

Responsibilities:

• Visited Confidential Italy and got the application knowledge transitioned to self .
• Setup the development environment for the applications for delivering from Offshore.
• Made the team independent on the applications such that the development for very first release after the knowledge transition was done from India completely.
• Development and team leading.

Confidential

Designer

Responsibilities:

• In order to improve the performance of the Geneva rating engine, there was a requirement to migrate the costcodes (area codes) from a x-referenced banding model to the non-x-referenced banding model. Designed and developed an interface for the same. This interface produces FDU-loadable costcode, costband, costgroup files which can be loaded into the destination banding model.
• Designed and developed an interface for applying debt escalation offset for invoices. During transition to production (live), there was a delay of 1 week. During this period, all debt escalation actions needed to be offset (postponed) by 1 week as it is improper to take actions during idle time.
• Provided scripts for system monitor configuration for creating process/task/schedule definitions.
• Impact analysis for Geneva upgrade and upgraded environments to Geneva 5.3.50.
• Defect management in QC - updating, assigning and tracking defects in the team.
• Geneva Configuration for O2’s mobile products and services using Geneva APIs.

Confidential

Team Lead

Platform: Oracle 8.1.x, UNIX (HP-UX), Singl.eView 6.0

Responsibilities:

• Team Leading - Resource allocation, people management, and delivery.
• Managements of work requests/defects in Remedy (a tool for defect/development tracking).
• Product configuration design, configuration development and testing.
• Designed and developed an interface for managing reference codes using dynamic form features.
• Designed and developed auto-sell functionality for Verizon.
• Enhanced usage package discounting functionality.
• Worked as a Verizon resource for 6 months.
• Won the “Certificate of Recognition” at Confidential for conducting the technical interviews.