SUMMARY:

• Dynamic and results - driven business professional with over 20 years of experience working in Project Management, Business Analysis, Operations, and CAO/Chief of Staff roles.
• 20+ years of experience in varied Business Management functions including Management Informational Reporting & Analytics, Project Management, Financial Management, Activity-based (Unit) Costing, Process re-engineering, Strategic Planning, Training, Business Continuity Planning, Logistics/Event Management, Communications, and Web Content Management.
• Global, Customer-Centric mindset with proven history of working collaboratively across organizations to drive change, continuous improvement as well as lead and manage ongoing work activities.
• Experienced in application of Agile and Waterfall/SDLC project management methodologies.
• Solid analytical and quantitative aptitude balanced by exemplary interpersonal and communication skills.
• Accustomed to handling multiple tasks simultaneously, often within stringent time and budgetary constraints.
• Enthusiastic learner who rapidly assimilates and incorporates new technology/trends.
• Reputation for diligence, follow-through and dedication to quality outcomes.

COMPUTER/TECHNICAL SKILLS:

MS PowerPoint, Excel, Word, Outlook, SharePoint; Jira; Confluence; Clarity; Adobe Experience Manager

EXPERIENCE:

Confidential, New York, NY

Project Manager

Responsibilities:

• Member of Product Management team strategically focused on developing and executing plans that will position the HNW Lending Business for continued revenue growth, first - class risk management, operational efficiency, and service excellence.
• Support management of the client and field experience with a focus on marketing, business development and communications strategy.
• Support the development and management of web content and presentations for Bankers, Advisors and clients.
• Manage inventory and establish procedures to ensure existing content is complete, up to date and has all necessary approvals; coordinate review process.
• Review language changes for documents, letters and statements and identify improvement opportunities.

Confidential, New York, NY

PMO Consultant

Responsibilities:

• Led development of weekly program status reporting for multiple audiences and facilitate official weekly program status meeting with core program team.
• Served as administrator and primary point of contact for Program SharePoint site (250+ users).
• Key responsibilities included handling of all access requests, establishing governance standards, maintaining site home page content, and enabling site features and functionality to improve collaboration efforts.
• Liaised with Finance, Vendors, Program Leadership to manage vendor financials, including invoice processing & validation, accruals, forecasting.
• Supported the existing governance and communications model by crafting and distributing materials, providing meeting minutes for executive/stakeholder meetings.
• Monitored and oversee program time tracking activities to ensure compliance.
• Facilitated daily PMO and core program team standup (scrum format) meetings on an as-needed basis.

Confidential, New York, NY

Sr. Business Support Analyst

Responsibilities:

• Implemented continual process improvements and quality control to enhance overall speed to report publication.
• Created and maintained SAS ABM Model data input templates and generate excel-format Unit Costing scorecards.
• Provided Subject Matter Expertise (SME) and Project Management support for migration of manual (excel-based) scorecards to digital NEXEN platform.
• Developed 2-year Unit Costing roadmap to recommend short term, medium-term, and long-term enhancements to service delivery model.

Confidential, New York, NY

Business Analyst / Project Manager

Responsibilities:

• Supported Program Manager on the development and ongoing maintenance of critical Program Management and Governance artifacts, including Project Plan, Risks & Issues Log, Implementation Roadmap, and Dependency Log.
• Led development of all reporting initiatives for Program Steering Committee, Executive Management, Business Stakeholders, and Internal Management.
• Served as liaison between Product Line Business, IT, Operations and other key stakeholders to facilitate alignment of Program milestones and deliverables.

Confidential, New York, NY

Integration Analyst

Responsibilities:

• Coordinated end-to-end reporting process and prepared presentation materials for monthly Enterprise Integration Forums, which served as a platform to facilitate coordination and promote collaboration among AIG Priority Transformation Initiatives.
• Maintained dependency log and performed analytics to track over 200 dependencies globally among AIG Priority Transformation Initiatives.
• Administered and coordinated logistics for “Integration Management 101” Training sessions delivered to over 150 Project Managers/Business Analysts in the US.
• Assisted in the development of Integration Management methodology and delivered training sessions to over 30 Project Managers/Business Analysts.

Confidential, Somerset, NJ

PMO Analyst

Responsibilities:

• Led development of monthly GT Operational Review data collection and consolidation process for distribution/presentation to Senior Management; Compiled and published reports containing operational/financial metrics.
• Provided Program Administrative and Business Analytical support for major Line of Business (LOB) and/or Departmental Initiatives such as Geographical Footprint Initiative, Financial Support Model Initiative and Records and Information Management Initiative.
• Coordinated all high-level logistics for GT Executive (CTO) Town Halls, All-Hands Broadcasts and Site Visits.
• Maintained all web content (intranet) for Departmental site and assisted in development of CTO-level communications.