SUMMARY

• As an accomplished, results - oriented professional with over 18+ years of experience in Information Technology and Corporate Systems in the Energy sector, I have expertise in Business Analysis, Project Management, Systems Analysis, Intranet Systems and Application support roles. With a combination of excellent analytical, organizational and communication skills, I am able to bridge the gap between business requirements and technical capabilities amongst diverse groups of stakeholders.

PROFESSIONAL EXPERIENCE

Confidential

Sr. Program Manager & Scrum Master

Responsibilities:

• Created project artifacts such as project charter, project budget, resource planning, project plan and schedule.
• Facilitated refinement for definition of project scope, implementation plan, requirements and deliverables (project milestones) sessions with Stakeholders.
• Create Epics and User stories based on documentation and functional decomposition research.
• Establish Scrum team practices and boot-camp 2 international project teams. Conducted Scrum Agile ceremonies such as Iteration and Sprint planning, Backlog grooming, Team retrospectives and Sprint start-kickoffs and endings.
• Coach and Guide product owners, stakeholders and team members on best practices for roles and responsibilities.
• Implement ITIL best practices for application project work and implement change management procedures and policies.
• Coordinated training sessions, project setups and maintenance of artifacts in JIRA, Confluence and BOX.
• Facilitated implementation of new site network integration requirements (ISP contract negotiations, Citrix licenses on AWS procurement facilitate new circuit integration into existing WFS infrastructure and firewall/security and POCs for remote network solutions)
• Implemented site decommissioning process and negotiations for closeout of existing contracts and leases.
• Presented project gate reviews for authorization by Stake holders for budget and required resources.
• Coordinated work between the business, Off-shore resources, external departments and vendor and network resources.
• Tracked budgets, conducted new hires interviews and reported project statues to company leadership and steering committees.

Confidential

Sr. Project Manager & Scrum Master

Responsibilities:

• Establish Scrum team practices and boot-camp 4 new support Teams in Power Delivery IT Support group as Scrum master.
• Provided guidance as Scrum master/PM in SaaS implementations, Java, .NET, Unix, Oracle, SQL Server, Web sphere and Tomcat upgrades application development and life cycle activities.
• Coach and Guide product owners and team members on best practices for roles and responsibilities.
• Implement ITIL best practices for application project work and technical handoffs to teams in RTE role.
• Gathered and documented business requirements for project initiation from business departments.
• Help establish coordinated IT life cycle activates between the additional 20 scrum teams in FPL - Next Era business unit.
• Provide and coordinate functional IT business support, laid foundation for agile implementation within Helpdesk department.
• Coordinated Cognos data migration and reporting development efforts for merger and acquisitions (Data Warehouse)
• Conducted Scrum Agile ceremonies such as Sprint planning, Backlog grooming, Team retrospectives and Sprint start-kickoffs and endings.
• Create Epics and User stories based off of documentation and functional decomposition research.
• Presented project gate reviews for authorization by Stake holders for budget and required resources.
• Coordinated work between the business, Off-shore resources, external departments and vendor and network resources.
• Tracked budgets, conducted new hires interviews and reported project statues to company leadership.
• Created project artifacts such as project charter, project budget, resource planning, project plan and schedule and also administer SharePoint project website.
• Created project implementation plan and phases for project deliverables. (milestones in project)
• Coordinated training sessions and maintained the artifacts in JIRA for Sox processes.

Confidential

Sr. Business Analyst & Project Manager/Scrum Master

Responsibilities:

• Conducted Scrum Agile ceremonies such as Sprint planning, Backlog grooming, Team retrospectives and Sprint start-kickoffs and endings.
• Create Epics and User stories based off of documentation and functional decomposition research.
• Gathered business requirements for project.
• Provide functional IT business support.
• Developed, maintained backlog and refinement of project tasks. Lead discovery sessions meetings and maintained the artifacts in JIRA confluence.
• Created project implementation plan and phases for project deliverables. (milestones in project)
• Coordinated work between the business, developer, DBA, external departments and network resources.
• Tracked budget costs for internal and external resources, in daily scrum stand-ups and remove impediments to execution of JIRA stories and tasks.
• Managed workload and deliverables for project resources and escalated project issues to management as appropriate,
• Tracked velocity and capacity planning adjustments during course of sprints and project.

Confidential Project

PM - Agile Scrum master

Responsibilities:

• Gathered business requirements and identified critical deliverables for project for functional areas assigned for both vendor applications.
• Review new systems processing workflows and functions to apply against existing systems and procedures in my designated functional areas.
• Managed the system critical artifacts such as Gap analysis, bugs, defects and issue logs tracking to resolutions in JIRA Confluence.
• Created project implementation plan and phases for project deliverables (milestones in project assessments).
• Oversaw the mapping of the customer legacy systems to the table structures and database of the new system.
• Mapped out and documented test strategies and testing scenarios for the functional areas assigned.
• Facilitated department steering committee meetings and was responsible for status reporting.
• Reviewed, developed & verified transfer of reporting requirements to SSSR reporting data warehouse. ( Corporate reporting tool).
• Coordinated system interfaces for SIP, vendor systems, in-house systems and volume tracking tools (data warehouse).
• Tracked budget costs for internal and external resources.
• Developed Test plans based off functional decomposition in area of assignment.
• Oversee the transition of areas of responsibility to other departments (providing training materials, KPIs policy and related existing business processes and documented procedures)
• Managed workload and deliverables for project resources and escalated project issues to management as appropriate.
• Backup and backfill for other Scrum-masters as needed.

Sr. Business Systems Analyst

Confidential

Responsibilities:

• Gathered business requirements and identified critical deliverables for project, business case scenarios, and project charters, preliminary high-level schedules of execution, required departmental resources and estimates.
• Documented and captured interfaces and current as-is processes. Developing Visio workflow processing, overseeing creation of existing policy and procedures for critical functional activities as they relate to the departments. BRDs, process workflows, identifying systems access and permissions etc.
• Maintain current sprint and manage business resources to keep focus on current sprint goals and deliverables.
• Identify Stories, Epics, and tasks. Maintained the backlog to establish priority for next upcoming sprint.
• Perform Gap analysis on systems under review in projects.
• Further refine and record JIRA stories, tasks and subtasks.
• Define technical interface issues and implement fixes for identified system shortcomings.
• Converted existing reporting requirements to work with new system, (SQL) data queries.
• Coordinated work between the business, developer, DBA, external vendor and network resources.
• Tracked execution of Sprint tasks for team removing any impediments between departments for execution of stories and tasks.
• Coordinate and oversee the transition of processes to various business units.
• Managed workload and deliverables for project resources and escalated project issues to management as appropriate (obtain additional business resources as required).

Confidential

Sr. Business Analyst & Project Manager

Responsibilities:

• Gathered business requirements.
• Developed RFI and SOW from researched vendor solutions.
• Preliminary Assessment docs and business cases for solutions.
• Created project charter and project plan.
• Created project implementation plan and phases for project deliverables (milestones in project)
• Facilitated Steering committee meetings and was responsible for status reporting
• Coordinated work between the business, developer, DBA, external vendor and network resources
• Tracked budget costs for internal and external resources
• Managed workload and deliverables for project resources and escalated project issues to management as appropriate

Confidential

Project Manager

Responsibilities:

• Created project charter and project plan
• Created project implementation plan and phases for project deliverables (milestones in project)
• Facilitated Steering committee meetings and was responsible for status reporting
• Coordinated work between the business, developer, DBA, external vendor and network resources.
• Reviewed, Developed & verified transfer of reporting requirements to Cognos reporting data warehouse. (corporate reporting tool)
• Tracked budget costs for internal and external resources
• Managed workload and deliverables for project resources and escalated project issues to management as appropriate

Confidential

Project Manager

Responsibilities:

• Created project charter and project plan
• Created project implementation plan and phases for project deliverables (milestones in project)
• Facilitated Steering committee meetings and was responsible for status reporting
• Coordinated work between the business, developer, DBA, external vendor and network resources
• Tracked budget costs for internal and external resources
• Managed workload and deliverables for project resources and escalated project issues to management as appropriate

Sr. Business Systems Analyst

Responsibilities:

• Gathered business requirements.
• Training Jr. BSAs and formalizing IS SOX, ITIL procedures and protocols.
• Complete application system upgrades for Operations, Finance, PA, Marketing and IS Infrastructure departments.
• Created System Specification document including context diagrams, deployment diagrams, support expectations, roles and responsibilities, functional requirements and glossary
• Co-ordination of data model changes with the developers, DBA and data architect
• Coordinated user acceptance testing and system testing between the IS Core BA and developers
• Central point of contact for the business for all enhancements, requests and bug fixes
• Reporting developer, worked with business developing SQL for corporate reporting team.
• Worked with the server group to deal with environment issues including decommissioning of existing production server, creation of a dedicated project environments, implementation of a new production environment and decommissioning of project environment upon completion

Confidential

IT Technical Consultant

Responsibilities:

• Business requirements gathering for reporting requirements for CFO, system integration requirements and SAP BI system support, development and report assistance.
• Run test cases, recorded defects and worked with the business users and developers directly.
• Created specifications documentation, then reviewed and finalized technical specifications documents for system enhancements prior to business sign-off.
• Coordination of implementations between technical parties and the business
• Systems analysis on AS-IS Operations Reporting Tool usage and processes (SAP BI)
• IT representative for Confidential with the business distribution lists and business groups requiring financial reporting assistance.

Confidential

Sr. Business Applications Analyst

Responsibilities:

• Creation of Upgrade Project Charter, deliverables and WBS for Production accounting system and supporting systems upgrade.
• Active participation in the Application enhancement workshop working closely with external vendor to create a 2-year project roadmap. Information will be used to create the 2011 Portfolio entry for Confidential .
• Business requirements gathering for FG & P Requirements, E & T roadmap implementation and system integration requirements.
• Ran test cases, recorded defects, assigned developer responsible and worked with the developers directly.
• Created specifications documentation, then reviewed and finalized technical specifications documents for system enhancements prior to business sign-off.
• Coordination of implementation between technical parties and the business
• Defined delivery method and training plans for new functionality and system enhancements
• Systems analysis on AS-IS Operations Reporting Tool usage and processes (SAP BO)
• IT representative for Confidential with the IT department and business distribution list. VM Server migration coordination.

Confidential

Business Analyst

Responsibilities:

• Requirements gathering with business and vendor support teams for candidate tasks and training scheduling
• IT technical requirements gathering and documentation for Integration/Interface points to other critical business systems.
• Creation of business process for transitioning vendor project work to business resources (candidate task analysis, communication protocols, support management model)
• Managing the successful transition of applications from Projects to Production support and ensuring training and documentation were completed
• Ran Lessons Learned meetings after each transition to gain understanding and improve the transition business processes

Project Manager

Responsibilities:

• Created project charter and project plan
• Created project implementation plan and phases for project deliverables (milestones in project)
• Facilitated Steering committee meetings and was responsible for status reporting
• Coordinated work between the business, developer, DBA, external vendor and network resources
• Tracked budget costs for internal and external resources
• Managed workload and deliverables for project resources and escalated project issues to management as appropriate

Confidential

Business Analyst

Responsibilities:

• Requirements gathering with business and vendor support teams for candidate tasks and training scheduling
• IT technical requirements gathering and documentation for Integration/Interface points to other critical business systems.
• Creation of business process for transitioning vendor project work to business resources (candidate task analysis, communication protocols, support management model)
• Managing the successful transition of applications from Projects to Production support and ensuring training and documentation were completed

Project Manager

Responsibilities:

• Created project charter and project plan
• Created project implementation plan and phases for project deliverables (milestones in project)
• Facilitated Steering committee meetings and was responsible for status reporting
• Coordinated work between the business, developer, DBA, external vendor and network resources
• Tracked budget costs for internal and external resources
• Managed workload and deliverables for project resources and escalated project issues to management as appropriate

Confidential

Business Analyst

Responsibilities:

• Determined support involvement and IT resource allocation with project manager
• Handled coordination and communication for escalated problems involving IT resources
• Effective and timely communication with Team Lead and stakeholders
• Represented IT in Project Leadership Team (PLT) and project status meetings

Confidential

Project Manager

Responsibilities:

• Created project charter and project plan
• Facilitated PLT meetings and was responsible for status reporting
• Coordinated work between the business, developer, DBA, external vendor and network resources
• Tracked budget costs for internal and external resources
• Managed workload and deliverables for project resources and escalated project issues to management as appropriate

Confidential

Business Analyst

Responsibilities:

• Gathered business requirements
• Created System Specification document including context diagrams, deployment diagrams, support expectations, roles and responsibilities, functional requirements and glossary
• Co-ordination of data model changes with the developers, DBA and data architect
• Coordinated user acceptance testing and system testing between the IS Core BA and developers
• Represented Application Management Team - AMT in PLT and project status meetings
• Central point of contact for the business for all enhancements, requests and bug fixes
• Worked with the server group to deal with environment issues including decommissioning of existing production server, creation of a dedicated project environment, implementation of a new production environment and decommissioning of project environment upon completion