SUMMARY

• Diversified professional, certified in project management with extensive experience leading complex multi - billion-dollar application development and upgrades, ITAM, ITSM, SaaS, server and mainframe projects. Proven track record in project delivery, standardizing process and environment to deliver cost and cycle reduction through effective use of business assets and resources. A strategic thinker with a proven ability to translate business strategies and challenges into business solutions.

TECHNICAL SKILLS

• Project Management (waterfall and agile), Process Improvement, Business Analyst, Leadership, Change Management
• Strategy, IT Management, PMO, Resource Management, Risk Management, Vendor Management, Project Portfolio Management
• Team Leadership, Microsoft Office, Microsoft Project, Visio, ERP, SAP, JIRA and Confluence

PROFESSIONAL EXPERIENCE

Confidential

Senior Project Manager

Responsibilities:

• Leads and manages the $1.2m project to implement the Encompass global financial reporting system on the Azure cloud platform including adding enhanced functionality
• Manages the HRMS Decommission Project using the Solix system for data archival and retrieval in order to decommission all related HR systems replaced in 2018 by Workday (Thrive Project)
• Leads the project to implement a new ethics case management application for the Legal and Compliance team.
• Implemented successfully the $1.4m Vena Project providing a SaaS application to support Financial Planning and Analysis for the Finance organization

Confidential

Adjunct Professor

Responsibilities:

• Teaches approved curriculum and develops appropriate lesson plans including instructional aids
• Completes professional development and in-service activities in accordance with college standards
• Maintains expertise in subject area and recommends improvements in curriculum design
• Participates in core course academic support and certification programs

Confidential

Project Manager

Responsibilities:

• Implemented global HR Case Management system (My HR) and supporting Telephony as part of Confidential Thrive (Workday) Project
• Lead and successfully implemented the project for the global rollout of the health consultant services contract management (CAPS) system pilot and the related ERP Oracle and SAP integrations

Confidential, Grand Rapids, MI

Project Manager

Responsibilities:

• Developed and gained approval of Project Charter for project to globalize the Sales quote software
• Tracked the $ .9 m. budget and team progress of the project toward the project plan deliverables
• Used scrum project methodology, Confluence and JIRA

Confidential, Battle Creek, MI

Project Manager

Responsibilities:

• Developed new BPC v10 global financial consolidation application and functionality to replace HFM
• Upgraded BPC Planning v7.5 Platform to v10 (including infrastructure update) improved processing time 50% (calculation logic, data loads, data inputs, reporting)
• Managed 3rd party consultants, local technical & business team members to complete projects on-time
• Tracked and managed $4.1m. budget between the 2 projects with goal of forecasting monthly spend within 5% of actual assisting the PMO in overall budget control
• Met Audit Department control requirements for financial planning and consolidations systems

Confidential, Grand Rapids, MI

Instructor

Responsibilities:

• Prepared WMPMI prep class students for the successful completion of the PMP certification exam
• Assisted in curriculum design for targeted learning

Confidential

Project Manager

Responsibilities:

• Rolled out Maximo/Tivoli Endpoint Management, Asset Management and Service Management products (ISM, TAMIT, TEM)
• Implemented ITAM (hardware and software) for Confidential customers (Baxter, Mead Johnson Nutrition, City of Chicago Parking, and RR Donnelley.)
• Created budgets, contract deliverables, weekly status reports, analyzing business requirements, architecture design, data models reviews, code review, development, custom integrations, policies, procedures, deployment, deployment checklists, readiness assessments, testing, and change management. communication plans, cutover plans, back out plans, audit checklists, defect management, critical success factors, key performance indicators, measurements/SLA reporting, roles and responsibility matrices, training, and remediation of project at hand through issue and risk management/mitigation, and lessons learned.
• Engaged with clients on site for transition and startup of project
• Managed asset management transition engagements, including SDLC implementation of ITAM tools, hardware/software inventory, license management, agent rollout, and interfaces of ad hoc systems
• Aligned job plans, business rules, and workflow processes to IT Infrastructure Library best practices

Asset Management Analyst

Confidential

Responsibilities:

• Set up ISM tool for Confidential asset repository tool
• Transitioned Confidential computer hardware assets to ISM (Maximo) tool
• Designed training materials for ticketing and problem resolution in ISM
• Trained the asset support team how to resolve asset problem tickets in ISM

Confidential

Project Manager & GIS Technical Analyst Lead

Responsibilities:

• Developed and obtained approval of a proposal that will reduce service incident rate and software licensing cost, facilitate problem resolution, software license compliance, and collaboration globally by standardizing personal computing software.
• Reduced annual PC costs ($500,000) by standardizing the approach of negotiating lease contracts.
• Simplified and facilitated on-going computer support and optimized utilization of resources by standardizing the resolution for similar computer complaints.

Project Manager

Confidential

Responsibilities:

• Standardized the computing environment by deploying over 15,000 PCs with a standard Confidential template, Active Directory and Altiris Management Software.
• Integrated Active Directory authentication & authorization for users into the PC template.
• Re-engineered the deployment processes used in the North America for success utilizing creative thought and resource management techniques.
• Achieved 89% end user satisfaction with Confidential deployment process.

Project Manager/Lead Business Process Specialist

Confidential

Responsibilities:

• Optimized accounting efficiencies by (Project Manager) leading the project to move company-banking activities from Bank One to JP Morgan Chase.
• Redefined field sales business communications by identifying the level of SAP information provided to field sales vs. perceived need by the field through a nation-wide Account Manager survey, allowing more accurate customer order information resulting in a better customer relationship thus sales.
• Identified root cause of shipment problems after SAP enterprise system go-live by evaluating the processes at the regional product distribution centers.

Project Manager/Lead Business Analyst

Responsibilities:

• Minimized the transition from legacy order management system by designing and managing the conversion plan of orders in 36 hours, which equated to $1 million in business.
• Prepared the business’ new systems and processes by directing Change Management and Training.
• Identified a method to overcome change impacts by highlighting the business gaps in the new and old processes.
• Orientated the business to new processes by the planning and facilitation of communication and training sessions for 2 Directors and over 300 employees in Order Management.