SUMMARY:

• 20 Years of extensive I.T. Support, Engineering, Delivery Experience
• 02 Years Mainframe Infrastructure Project Manager
• 08 Years IT Project Management Experience
• 10 Years Vendor Management Experience
• 10 Years Service Delivery Management Experience, Utilizing ITSM and ITIL Best Practices.
• 15 Years Risk Mitigation and Change Management Experience.
• 15 Years Unix Engineering, Performance Tuning and Capacity Planning
• 06 Years Confidential SAN/NAS Storage Administration

TECHNICAL SKILLS:

Mainframe, UNIX/CLOUD (AWS), Windows, Storage/Backup, RDBMS, LAN/WAN, Q/A and Tivoli Monitoring Tools

Work History:

Confidential, Atlanta, Georgia

Infrastructure Project Manager

Responsibilities:

• Production, Pre - Production, Disaster Recovery, System Integrated Testing, Development and Dress Rehearsal.
• Program scope includes all Data, Scheduling, Batch and Application migration activities moving between multiple cities, focusing to ensure seamless transition for all surviving dependencies.
• Adequate support for capacity, performance, resiliency and scalability for all conversion applications migrating into the new Confidential environments.
• Planning and Build out management of defined technology, to include: Compute, Storage, Network, Security, and Facility readiness.
• Use Case Questionnaire development and facilitation of Gap Analysis discovery deep dive meetings with the infrastructure and application teams.
• Including all Batch, Conversion, Migrating and Down Stream applications.
• Reviewed each Division’s completed questionnaires, performed in-depth analysis of each component and dependency across the enterprise.
• An integral part in identifying critical requirements about applications, services and migrating components.
• Included all changes that affect functionality or impact capacity utilization.
• Ensuring all Confidential ’s and changes for all net new applications, migrations and transformations were identified and properly managed.
• Assisted the MOE Management, Program and Project teams in managing COVID19 related scope issues impacting resources, facility availability and the delivery of vendor related goods and services.
• Microsoft Project Plan MPPP, RAID, RACI, Punch Task List, Weekly Project Status Reports.
• Weekly uploaded MPP into Clarity utilizing Rego Application. Distributed meeting minutes.
• Managed, Stored and Archived all project material on Project SharePoint site.
• Weekly Team status update meetings.
• Participated in Daily Scrum and Team Build Status Calls.
• Completed on-time and within Scope: ZOS, ZVM, VTS Refresh, Z13 to Z15, Storage Replication and the establishment of network communication between facilities to facilitate large data transmissions to the infrastructure.

Confidential, Atlanta, Georgia

Technical Project Manager

Responsibilities:

• Developed and implemented Go to Green strategy.
• Resulting in project being brought to up to date and Green in 30 Business Days.
• Separating Legacy production systems from the Legacy Development and Test Systems. Communication Plan developed to coordinate and socialize the region/lpar decommission and application disentanglement plans.
• Weekly meetings with application teams to discuss, create and track use cases resulting from disentanglement/decommission issues, published to all application teams.
• Entanglement Reports reviewed and distributed to all of the technical and business application owners, covering Network Connections, TSO Session on Sysplexs, running production jobs using data on test volumes and test jobs running on production systems. Worked with Application teams in developing remediation plans for any entanglements they own.
• Town Hall meetings for all application support and business owners, to discuss use cases, bottlenecks, infrastructure issues and resolutions.
• Planned and Coordinated the retiring of Legacy regions and lpars.
• Transition of all application teams into the new mainframe environments. Legacy Development and Test systems where replaced by New Isolated Development and Test systems and removed from the sysplex.
• Pre production systems where removed from the non production sysplex as part of the cleanup program.
• Decommission of all test regions that do not support sysplex isolation.
• A new version of the mainframe RACF database that includes the new production CS90 Security rules.
• Do No Harm regression testing required for all applications that run on the production sysplex ensuring the addition of the new security entries do not impact their applications.
• Created Implementation Plan that included a complete timeline of merge and testing activities.
• Reviewed testing teams plans, coordinated and socialized the merge and testing activities to the Stakeholders, Business Owners, Technical Owners and Testing Resources.
• Managed, tracked and reported all testing activity issues until resolved.
• Worked directly with Tufin/Vendor and the Security team in coordinating all planning activities, resource allocation and scope management.
• Worked with Project team in developing business and technical requirements and assisting the business in understanding technical task and how they directly impacted planned infrastructure activities.

Confidential, Alpharetta, Georgia

Service Delivery Manager

Responsibilities:

• Responsible for overall team’s management and direction in the transition of the incumbent support organization daily support activities.
• Managed daily operations of the technical delivery team, providing end to end support of all Unix, Virtual, Wintel and Storage systems.
• Responsible for the management and coaching of two international teams located throughout the United States and India.
• Each team was comprised of up to 30 level 1, 2 and 3 Unix and Virtual engineers.
• Responsible for creating team deliverables in line with the projects vision and scope.
• Coached team members in developing identified customer service, technical, engagement and interaction skills.
• Organized daily transition meetings between the incumbent support organization and our teams, that ensured all project support scope areas where properly identified, documented and in compliance.
• Created a Standard Operating Procedure documentation library.
• Utilized the ITSM and ITIL ServiceNow tools for incident tracking, server threshold alerting, reports, knowledge base and real time trending performance tracking.
• Focused on the integration of continuous customer improvement of strategies, designs, transitions affecting overall operations.
• Proactively identified issues on ServiceNow health dashboard, pinpointed disruptions and managed remediation.
• While addressing all service level agreement sla issues in eliminating unnecessary or unplanned outages. Provided daily, weekly and monthly incident status dashboards and reports.
• Developed and maintained a Standard Operating Procedures SOP Library. Ensuring all project scope support levels where documented and in compliance.
• Utilized KT sessions as the tool, that assisted in improving communication between onshore, offshore, internal and vendor support organizations.
• Received customer recognition for outstanding daily overall operation and exceeding SLA service expectations.

Confidential, Atlanta, Georgia

Unix Infrastructure Migration Engineer

Responsibilities:

• Recognized by Senior Vice President Mark Vudrag as someone who is committed to delivering for our employees, customers and clients.
• Provided Enterprise Systems Management ESM Architect Level Operational Support, to all IT operational areas that affected systems running Unix (AIX and Linux RedHat) operating systems. Addressed critical needs regarding ESM tool selection, implementation and operational related procedures.
• Architect solutions that would address security, cost, availability, performance, specific business unit requirements (i.e application, database, web server), risk management and support operations.
• Audit validations checked security configuration compliance.
• Each audit criteria were randomly checked against a list of Unix operating system servers.
• Utilized the Veritas Risk Advisor VRA, ESM, VAStool and Blade Logic to capture needed evidence and reporting data.
• Assisted the automation tools team in engineering solutions, understanding agent data, creating an automated solution, and working alongside during the solution’s implementation phase.
• Ensured that all discovered audit issues where properly documented, addressed and corrected in a timely and efficient manner, ensuring that Confidential did not fail any regulatory audit validations and remained in the required audit compliance.
• Provided compliance evidence and reports in a timely professional manner on a weekly and bimonthly basis.
• Offered, scheduled and provided knowledge transfer of the complete BOAB Audit process, through providing training and online documentation, utilizing ITSM and ITIL Management Best Practices.
• Accomplished the goal of ensuring that the process could be completed in a timely manner by any team member.
• Performed Linux, Solaris and Aix operating system upgrade patching cycles. Assisted my team in patching all Unix operating systems.
• Provided post server stability testing.
• Provided Enterprise Systems Management ESM.
• Managed Third Party Vendor relationships. Daily proactively monitoring and managing risk, incident assessment and involvement of third-party vendors.
• Worked closely with various vendors and BOA internal customers identifying the correct risk level involved in incident issue resolution.

Confidential, Atlanta Georgia

Migration Unix Team Lead

Responsibilities:

• Assigned as the Capacity Planning and Tuning Team Lead, providing senior level AIX/Unix system administration, performance tuning, system engineering and team management. Provided virtualization server capacity planning to determine the required physical and virtual server, san, network, database, application and all process workflows requirements in preparation of migration from Aix to Linux and the servers/workloads that where being engineered to move into the cloud.
• Considered both strategic and tactical performance planning and tuning to keep high priority workloads running without bottlenecks.
• Utilized the SolarWinds, Confidential ITM and BMC tools, to view Millions of Instructions Per Second MIPS unit standard to calculate latency issues.
• Overall goals where to divide the workloads in ways that fit the enterprises overall utilization taking in consideration, engineering workloads in processors of appropriate size with a little remaining for large batch processing during peak utilization periods.
• Provide MIPS data and reports to supporting organizations i.e SAN, Networking, Database, Application and Webserver teams to support both findings and recommendations.
• Team Goals achieved in Significantly reducing risk, improving IT performance and substantial cost savings.
• Lead all project portions relating to AIX, and assisted with the deployment of the Confidential ITM Tivoli, TEPS Enterprise Portal, Enterprise Monitoring Server and the Tivoli data warehouse.
• The following agents were tested; issues resolved and migrated through all environment levels. PK-Base Monitoring Agent for CEC, PV-Base Monitoring Agent for VIOS, PX-Premium Monitoring Agent for AIX, UX-Monitoring Agent for UNIX OS, UL-Monitoring Agent for UNIX Logs.
• Published all technical documents for specific agent installation instructions and configurations, as it pertained to Confidential enterprise settings.
• Troubleshot and resolved all Confidential PMR issues related to the Confidential ITM Tivoli Monitoring Environment.
• Managed administration task associated with major 5.3 to 6.1 Migrations of approximately 1200 Aix Lpars. Migration from older p-5 to new p-7 hardware. Starting in lower level, test, development, pre-production QA environments and then moving into production.
• Upgraded lpars from Aix 5.3 to 6.1. Utilizing NIM resources, rte, lppsource, spot. Booting systems from SMS to perform remote ipl, utilizing migration selection during beginning\\ of network boot.
• Utilized VMWare VCenter in the migration of Aix physical servers to Linux physical and virtual servers. Upgraded Linux 5.X to 5.9 and 5.11 Virtual servers, monitored host replication and managed virtual machines.
• In preparation of deploying the new 6.1 lpars on the P-795 frames, setup Confidential Virtual I/O Servers, to provide virtual SCSI disk, virtual Ethernet and segregated storage using NPIV to all newly created client lpar profiles.