EXPERIENCE:

Product Owner, Product Manager

Confidential

Responsibilities:

• Product Owner for team responsible for complete Data Migration efforts for Network Modernization Project including global cross - border (China, US and Europe) capability for authorization, clearing and settlement as well as advanced integrated network with flexible data processing and storage.
• Working with: Big Data, and Back End Development including Network Operations, Transaction Processing, Network Transaction Repositories, File Processing, Transaction Authorization, Client and Partner Management
• LID (Line Item Detail) projects for message translation, reporting and Analytics
• Managed key partner relationships including alignment between company executives, engineering, business partners as well as multiple internal and external stakeholders on requirements for key deliverables.
• Strategic and PI planning to develop scope and balance against capacity including facilitation of the Features review process to isolate broader issues and set actions to maintain agile delivery of products
• Coordinated with offshore multicultural engineering /technical teams in different time zones, to help ensure cross-team collaboration and successful on-time delivery of products to market.
• Product development lifecycle management via Rally and Confluence, morning scrum meetings, and remote team meetings.
• Lean Agile Methodology- grooming stories and backlog, responsible for managing tech debt and churn.
• Consolidation documents, spreadsheets for data mapping to assist engineers with data for their queries as well as and coaching in areas to boost product development and deliverables.
• Coordination of Defect/ bug fixes to repair code for deployment and go-live activities, between offshore teams in the UK and India
• Management of data across multiple testing environments to facilitate code development and deployment for network modernization teams.

Product Owner, Quality Assurance, Contract Analyst

Confidential

Responsibilities:

• Product/Business Owner of database coordinating with MySQL, MS Dynamics CRM, MS Access applications for managed healthcare business contracts.
• App project development for consolidated Network Modernization project to facilitate pharmacy negotiation and performance analytics & audits, price repository, marketplace intel, and client data inquiries.
• Managed relationships between company executives, engineering, business, sales, legal, underwriting, and accounting along with consulting on strategic planning
• Identification of key business indicators and reporting on the impact of the product to stakeholders and end product users.
• Assisted with mapping and rule development with scum master and engineers and coordinated with offshore technical teams.
• Agile Product development lifecycle management via Jira & Trello, morning scrum meetings, and remote team meetings.
• Definition of MS Access schema, and the human data extraction standard process that inputs into the database.
• Facilitated a team for contract review and data extraction at the VP and manger executive levels. Company contracts reflective of money transactions in the billions of dollars.
• Provided and one - on-one guidance, standardized definitions, review process, and information transition for VP and manager team.
• Pharmacy, Client, Medicaid and Medicare Part D legal contracts review and extraction of financial data, including all parameters reflecting: rebates, guaranteed financial exclusions, dispense fees, formulary types, all ancillary fees, audits, allowances, and compensation.
• Flagged contracts and files for underwriter review, with focus of standardized language format for fraud and liability concerns.
• Created functional chronological contract repository, filing and naming system for tracking contract changes and amendments over client history.
• QA/QC on data Extract Transform Load ETL between different databases. Investigation of flaws and issues with transfer of data. Tracked the flaws or inconsistencies, found the errors, and worked with the engineers to reconcile issues.
• Assisted accounting team with tracking compensation and Accounts Receivable payments, facilitation of Client Rebates during a corporate payment transitional phase, where reconciliation and payments for quarterly, biannually and annual were consolidated in the 10 s of millions.

Liability Adjuster, LDU Analyst

Confidential

Responsibilities:

• Scrum Master and facilitation of daily huddles for the team, including best use practices, performance metrics and evaluation. Guided team through iterations and production of MVPs (minimal viable products) in accordance with management requests and guidelines.
• Resolve team member issues and provided when additional skills were needed.
• Claim ownership and case management including extensive documentation for arbitration and possible legal or court interaction with State and Federal mandates for insurance industry compliance. Documented files for Underwriters, Special Investigation and Fraud Units.
• Evaluated claims and reviewed insurance policies, legal contracts, and documents determining applicable coverage for insured persons; then negotiated financial settlement and determination of fault and liability, distributing coverage and limitations to claimants proportionately.
• Investigated and Determined Accident Liability: use of LexisNexis, Accurint, police reports, and DMV records. Controlled financial, medical, personal identification and confidential information within federal privacy and security compliance rules and regulations and HIPAA guidelines.
• Responsible for helping to track policy violations, underwriting concerns, fraud, and risk mitigation efforts as well as strategic loss recovery functionality.
• Tech Support and customer service for Mac OS and Apple IOS devices including Apple watch, iPod, iPad, iPhone. Account Security, AppleID and iCloud.

Product Owner/Product Manager/Analyst

Confidential

Responsibilities:

• Analyst/Business Owner of budgetary forecast model for the department, determining personnel increase, salary structures and department needs due to crime data and regional demographic growth analysis.
• Product Manager for Universal Dispatch Department development proposal. Met with subject matter experts, Architects, engineers, and security experts to develop project presentation for public officials.
• Business Owner and Project Manager of Annual Jail and Dispatch budget for Reeves County, including working with public elected officials such as the County Judge, Treasure s Office, County Auditor, County Commissioners, and other stakeholders.
• Analysis and creation spreadsheets for transportation and logistics, cost per employee hour, housing, medical, pharmacy and psychiatric costs.
• Research, compilation, and analysis of Uniform Crime Report (UCR), and other Crime/Public Safety statistical and demographic data, to generate reports, graphs and spread sheets for the county operational budget meetings.
• Research and analysis for a new interagency unit to address population growth and support strategic planning initiatives through the processes of jail reconstruction and departmental and agency restructuring.
• Product Owner working with technical teams for integration of software, hardware and security programs for city and county law enforcement agencies.
• Scrum Master and daily Debriefing leader.
• Facilitated contractor and building updates for all levels of technical security hardware, surveillance systems and coordinated with back end and front - end developer teams. and development for diversity of team members, with multiple learning styles, levels and ethnic background.