QUALIFICATIONS / COMPETENCIES

• 28 years of IT experience in areas of software/development testing support, change management, production support, scheduling, and computer operations with market leaders in Iowa, Missouri and Kansas.
• Effective in working with multiple projects in a fast-paced environment.
• Valued team player, friendly, cooperative and consistent in achieving desired business goals.
• Member Des Moines Area Quality Assurance Association DAQAA .

Software Skills and Proficiencies:

• CA11, CA1, CA7, DFHSM, JCL, File Aid, File Aid for IMS, ABEND AID XLS, SQL, Connect Direct, ISPF,
• DB2, CAVIEW, ELIPS, RACF, COBOL, TSO, HTML, IMS, Mercury Tools, SDSF, Release Management,
• IBM Utilities, Z/OS, Omega Mon, Sync sort, PeopleSoft, Main view , File Aid for DB2,Putty,VSAM,SPUFI,
• Passport, JES2, MQ, VERITAS / Net Backup, Tivoli/ Net Cool, Zeke, ESP, Maestro, JSC, QMF, CICS, Hummingbird, Avamar, CICS, Roscoe, Serena, Tivoli Workload Scheduler for z/OS, System Testing,
• JCL, DB2, IMS, Software Development, Waterfall, Manual Testing, MVS, User Acceptance Testing, SDLC,
• Lotus Notes, Regression Testing, Troubleshooting, Test Planning, Software Documentation, IBM Mainframe
• Quality Assurance, IT Operations, System Testing, Software Installation

Software Development Testing:

• 11 years experience in QA / software testing, technical support, migration services, and software development testing methodology lifecycle practices to ensure highest standards of excellence.
• Ability to complete projects on time according to set timelines and to the corporation's standards and procedures skilled in multi-tasking.
• Strong commitment to employers by working overtime, extra hours, off shift hours and on-call.
• Experienced in building and maintaining software development test beds/environments.

Customer Service Client Relations:

• Excellent customer service and customer relations abilities with all types of individuals
• Provide helpful, caring, proactive supportive services and assistance to customers
• Well-liked by customers and co-workers ability to follow-through in providing service and support

Quality Assurance:

• Knowledgeable of quality assurance practices to ensure highest standards of excellence
• Ability to produce a project on time and to employer's satisfaction skilled in multi-tasking
• Demonstrated strong commitment to employer by going the extra mile for all assigned projects.

ABEND Control Recovery:

• 11 years of experience in creating and using waterfall software testing methodologies / support.
• Methodically correct in root cause analysis and irreversible corrective action in ABEND solutions.
• Experience in developing, loading, modifying, and maintaining test files, IMS data bases and DB2 tables.

EXPERIENCE

Confidential

Operations Analyst

• Ensure nightly batch processing tapes are mounted in a timely manner by onsite tape operator.
• Verify system output is sent to correct location or purged if not needed.
• Monitor hardware and software functions to ensure nightly batch cycle and system perform to standards.
• Monitor batch flow via CA7 / Zeke and ESP schedulers and inform application group of ABENDS.
• Report any outages monitor system performance via main view.
• Ensure weekly backups and compresses performed successfully.
• Monitor system and batch processes and respond to any error messages.

Confidential

Computer Operator / Console Operator

• Mounted nightly batch processing tapes maintained, printed bills, printed system output.
• Performed tape library functions monitored tape and printer functions to ensure nightly batch cycle completed on time and service level agreements were met.
• Monitored batch flow via CA7 scheduled and informed JCL group of any ABENDS.
• Reported any outages monitored system performance performed weekly IPL of all systems.

Confidential

Production Control / Support Specialist

• Monitored batch flow analyzed, reported and resolved production ABENDS.
• Wrote supporting documentation for system processes.
• Ensured all schedules and problems remained on track on a daily basis.

Confidential

Software Development / Software Tester,

• Team member working with a team of QA functional test engineers and programmers on multiple projects.
• Coordinated automated testing with clients and team members reported QA team status to executives.
• Executed manual and automated testing of local billing programs: string, baseline, regression and acceptance testing test plan and test case creation.
• Managed resource contention between ongoing development projects and urgent production defects.
• Maintained testing environments by applying software releases, executing binds, grants, IMS conversions, installing DBD and PSB's on software releases, loading DB2 tables, and IMS databases.
• Maintained a system test data repository for all local billing system by manipulating data, executing batch, fixing ABENDS, installing new software.
• Provided software help desk support for the local division of Sprint's development system.

Production Control / Support Specialist,

• Monitored nightly batch flow served as change management coordinator and problem-area coordinator.
• Analyzed, reported, and resolved production ABENDS to ensure nightly batch processing consistency.
• Established schedule for software releases for migration into production environment.
• Scheduled training for support specialists.
• Release management and software installation

Computer Operator I, II Lead Operator

Monitored and maintained the operation of the mainframe computer environment by supporting hardware, software, clients and programming staff.