SUMMARY:

• Process - oriented Operations Management Executive with proven capability to drive significant organizational change.
• Extensive experience in operations, manufacturing processes, warehouse/distribution management, business planning, transportation/ logistics in the Mailing, Warehousing, Distribution, Logistics, Banking and Manufacturing industries.
• Recognized leadership skills with proven ability to achieve challenging targets through creating an environment for success.
• Ability to identify cost savings opportunities and execute processes delivering significant savings.
• Excellent communicator with the ability to present ideas and execute processes at every level of the organization.

CORE STRENGTHS:

Operations Management

Manufacturing Processes

Integrated Business Planning

Mergers/Acquisitions

Contract Negotiation

Team Building/Coaching

Transportation/Logistics/Warehouse Management

Process Improvement/Lean Six Sigma

Financial Analysis

Strategic Planning

Program/Project Management

Managed Union/Non - Union

PROFESSIONAL EXPERIENCE:

Confidential, Cincinnati, OH

Senior Program/Project Manager

Responsibilities:

• Leadership of this project resulted in the successful, seamless transition and integration of acquired firm’s operations and applications into the client’s current operating systems.
• Required expertise in varied project management methodologies including Project Management Professional (PMP), Lean Six Sigma, Waterfall and AGILE.
• Utilization of project management tools required for scope definition, requirements gathering, testing/validation, metrics/reporting and key milestones.
• Management of Programs/Projects with numerous direct reports including project managers, solution architects, application developers, Database administrators, hardware technicians, operations managers, business analysts, and help desk personnel to develop solutions that assist in solving complex business problems.
• Leadership of personnel from entry to C level with ease and professionalism.
• Coordination & management of cross functional teams including onsite and remote contractors, vendors, union and non-union labor working in all disciplines and stages of the project.
• Coordination of with project sponsors, BA’s, coders, team leads, program managers and several vendor organizations to form a coherent team with common goals, deliverables and timelines.

Confidential, Cincinnati, OH

Senior Operations/Program Manager

Responsibilities:

• Developed, implemented and sustained operational processes, performance, business improvements and operational metrics.
• Ensured compliance with audit standards for each client by evaluating feasibility of new systems and procedures.
• Developed critical USPS relationship through high-level collaboration to secure partnership.
• Fostered initiatives through project management, current projects include customer satisfaction (0% client loss), business resilience, postage usage allocations process, UPS customized platform solution, Return Mail reductions and employee safety.
• Led multi-functional teams through all stages, sourcing decisions, facility launches, USPS compliance, and logistics network optimization to improve efficiency of product development.

Confidential, Cincinnati, OH

Vice President, General Manager

Responsibilities:

• Developed strategic and tactical models for sales, marketing, logistics, operations delivering annual profitability and growth.
• Developed, implemented and sustained operational processes, performance and business improvements resulting in significant growth across all major financial and operational metrics during stewardship, including revenue, which ranked Cincinnati as the highest growth facility.
• Ensured compliance with audit standards (94% accuracy) for each client by evaluating feasibility of new systems and procedures.
• Led start-up activities in support of expansion of the Confidential Presort Services network, successfully navigating construction build-out, equipment and talent acquisition, employee education and training, and new customer sales.
• Hired, developed, and managed highly productive cross-functional teams in support of site objectives, including sales, human resources, customer service, transportation, billing of 100 employees.
• Delivered savings ($54,000) leading transportation initiative to purchase vehicles versus leasing.
• Developed critical USPS relationship through high-level collaboration to secure partnership.
• Fostered initiatives to improve employee engagement (94% satisfaction), customer satisfaction (0% client loss), business resilience, site security, and employee safety (415days w/o injury).
• Led multi-functional teams through all stages, sourcing decisions, district sales launches, facility launches, USPS compliance, and logistics network optimization to improve efficiency of product development.

Confidential, Cincinnati, OH

Lock Box Services Manager

Responsibilities:

• Managed 70 exempt and non-exempt employees including hiring staff, evaluation ratings, pay increases and personnel moves while reducing staff by 14%.
• Led seamless integration during onboarding of new customers, relating to volume (25% increase) and individual unique processes

Confidential, Hebron, KY

Regional Operations Manager

Responsibilities:

• Responsible for national distribution operation using the company’s proprietary technology and Confidential network.
• Managed a $6 million mail distribution budget, including staffing forecasts, expenses and the resolution of variances to planned expenditures.
• Led non-exempt and temp work force, including hiring process, evaluation ratings and pay increases.
• Developed procedures relating to daily operations, emphasizing controls, increasing daily output by 15%.
• Managed a diverse group of vendors including the United States Postal Service, overnight express carriers, transportation vendors and staffing vendors.
• Led seamless integration during on boarding of new customers, relating to volume and individual unique processes.
• Created an efficient and safe work environment by designing the production facility and instituting health and safety procedures.
• Initiated centralized purchasing of all materials and supplies for operations centers, resulting in savings of $345,000 regionally.
• Reduced logistic expenses by $450,000 creating national proposal parameters and contracts.

Confidential, Cleves, OH

Director of Operations

Responsibilities:

• Led a business transformation project to re-engineer people, processes, and systems, which increased production.
• Purchased all materials used for fabrication and creation of new budgeting practices, reducing expenses.
• Eliminated hourly installation staff and replaced with a standardized bid process to reduce cost.
• Reorganized the production facility to create efficient and safe work environment.
• Instituted health and safety procedures, reducing injuries by 65%.
• Developed processes to manufacture commercial Corian signage for national distributors to expand product line.

Confidential, Cincinnati, OH

Regional Operations Manager

Responsibilities:

• Managed national bank print, statement and mail distribution operation with responsibility for 150 exempt/non-exempt employees.
• Developed workflows nationally for mail operations, emphasizing controls and performance reporting.
• Created production forecasts and reporting to drive operations at the executive level.
• Member of Merger and Acquisitions Team responsible for the conversion and seamless integration of systems and processes of financial institutions acquired through national mergers.