TECHNICAL SKILLS

Business Planning & Work Flow Tools: Microsoft Visio, Microsoft Project

Software Methodology: Agile, JAD & Scrum

Databases: MS Access & MS SQL Server

Programming Languages: SQL

Testing/Defect Tools: Service Now (SNOW), Quality Center & JIRA

Operating Systems: Windows

Others: Microsoft Office & SharePoint

PROFESSIONAL EXPERIENCE

Confidential

Scrum Master/Project Manager

Responsibilities:

• Overlooked more than 30 projects as Project Manager and Scrum Master.
• Involve in scoping and leading meetings with the leadership of different states under GBD (Government Business Division)
• Monitoring project risks and scope to identify potential problems and proactively identifying solutions to address them in advance.
• Responsible for managing teams from three different locations including offshore teams.
• A key member of the hiring process and budgeting.
• Serving as Product Owner developing and prioritizing User Stories in SCRUM.
• Managing Product Backlog and provided guidance and information as required for completion of Sprints
• Coordinate and document SCRUM Reviews and Retrospectives.
• The organizer of DSU (daily stand - up) to remove impediments and backlogs.
• Escalate promptly any issues to leadership that may affect operations.
• Producing stage plans, highlight reports, risk logs, requests for change etc.
• Providing strategic direction during the implementation stages.
• Managing end user’s expectations by ensuring the delivery of the highest quality service
• Involve in the process and workflow of CNR. (Change Notification Request)
• Validate and document various needs of the projects by coordinating with the portfolio management team and senior leadership
• Work closely with the project manager & market leads to ensure the success of each project.
• Conduct status meetings with different markets BAs/PAs to avoid any risk to the project.
• Provide the status of the implementation team to senior leadership
• Monitor each funded project that is under project team senior leadership.
• Work side by side with management to resolve any potential risks for any of the projects.
• Follow HIPAA compliance to safeguard PHI Follow HIPAA compliance to safeguard PHI

Confidential

Programmer Analyst/ Project Coordinator

Responsibilities:

• Designed/modified database schema objects & Created logical and physical data models for new requirements as per discussion with technical team and application users as per the agile methodology
• Created Wire-Frames/Screen Mockups using MS Office for the new GUI - dashboard to ensure all requirements are captured correctly.
• Extensively Involved in Preparing Detailed Technical Documents from the Functional Specifications
• Translates business requirements into technical details.
• Clarified client requirements, business needs and project objectives, via feedback sessions and client meetings, in collaboration with all stakeholders.
• Conducted workflow, and GAP analysis to derive requirements for existing systems enhancements.
• Works extensively with MS Office Suite for preparing status reports.
• Worked on a broad range of technologies, including business process tools such as Microsoft Project, MS Excel, MS Access & Microsoft Visio.
• Worked on Electronic health record system as a web-based application.
• Clarified client requirements, business needs and project objectives, via the feedback sessions and client meetings, in collaboration with all stakeholders.
• Facilitated JAD sessions with SME's, senior management and the QA teams to gather requirements related to business.
• Understand and articulated business requirements from user interviews, and workshops and then convert requirements into technical specifications.
• Created screen mockup/wireframe prototypes for GUI interfaces to visually demonstrate the proposed Application.

Confidential

Business Analyst/Project Coordinator

Responsibilities:

• Gathered Requirements from various Business Areas like Claims, Provider Relations, Enrollment, Finance and Benefits Administration for their updates to the Claim Processing Engine.
• Developed Use Cases using MS Visio, and a detailed project plan with emphasis on deliverables.
• Monitored Change Requests and documented requirements, integrating them with Use Cases.
• Developed and Implemented Test Strategies using the Test Director.
• Assisted the QA team in the testing phase by creating Test Plans and Test Cases documents.
• Followed the Scrum methodology and created product backlog for making enhancements to the system.
• Decomposed the product backlog into release backlog for each sprint and assigned priority to each of them.
• Checked the data flow through the front end to the backend and used SQL queries to extract the data from the database.
• Developed the Requirements Tractability Matrix, prioritized and determined Impact of all applications.
• Identified all the applications and interviewed the application owners to recommend the process improvements.

Confidential

Android Project coordinator/ Analyst

Responsibilities:

• Gathering business requirements from the client translating them into use cases and functional specifications.
• Communicating with various business stakeholders and understand their vision and ensuring this achieved in the course of the project. Key tasks also include performing LOE impact analysis, ROI analysis, user experience analysis
• Discussion about the object-oriented design in the scrum meetings.
• Created user flow diagrams, wireframes for developing the prototype of a mobile phone application.
• Performed usability testing and organizing focus groups to discuss and ensure effective adoption of feedback to improve the usability of mobile applications and web-based applications.
• Connect with the database development team and gather information on the tables and REST based Api’s involved to access the services.
• Test the final screens using test cases discussed in the Requirements phase.
• Conduct data analysis to make business recommendations.
• Deliver effective presentations of findings and recommendations to multiple levels of stakeholders, creating visual displays of quantitative information.
• Develop and automate reports, build and prototype dashboards to provide insights Confidential scale, solving for analytical needs.
• Collaborate with cross-functional stakeholders to understand their business needs, formulate and complete end-to-end analysis that includes data gathering, analysis, ongoing-scaled deliverables and presentations.
• Developed a comprehensive understanding of Barclay’s data structures and metrics, advocating for changes were needed for both products and user account activity.
• Involved with the team to design the UI of the bank application.
• Developed the roadmap of the project.
• Help team to meet the deadline and work on the new release roadmap.

Confidential

Business Analyst

Responsibilities:

• Developing business relationships and integrating activities with others to ensure successful implementation and support of projects.
• Fostering and maintaining good relationships with customers and IT colleagues to meet expected customer service levels.
• Leading, collecting and analyzing business requirements for large, multifunctional projects.
• Performing feasibility studies, translating requirements into an appropriate design.
• Identifying conflicting business practices and integration issues, and suggesting alternative solutions.
• Overseeing detailed design specs and test plans.
• Evaluating application software packages.
• Building comprehensive documentation for all applications.
• Participating with others in new product reviews, tests, and pilots.
• Providing leadership skills within the team.

Confidential

Solutions Consultant

Responsibilities:

• Responsible for the gathering, analysis, and interpretation of data with regard to various projects such as feedback from the initiation of new procedures and various metrics and department goals.
• Present recommendations and analysis to leadership and front-line employees that affect existing and future systems/applications, products, services, procedures, and business practices.
• Met aggressive daily, weekly, and monthly productivity goals that included coaching and diagnostic readings using the quality methodology.
• Investigate the site and prepare the report, troubleshoot the problems occur during the test in upload and downloads.
• Checking the coverage of each sector and solve the related issues.
• Check if whether each sector is working properly.
• Notice if the sectors are swapped and let the engineer know about the situation.
• Supported cluster design and neighbor list updating based on handoff matrix and drive test data.
• Created drive maps, drove clusters, and processed and formatted data to be ready for Optimization
• Created drive maps, drove clusters, processed and formatted data to be ready for Optimization.
• Worked on Agilent Testing Equipment.

Confidential

Management Consultant

Responsibilities:

• Assigned task and supervised the team of 10 Go- Live consultants
• Created schedules for consultants and monitor progress by conducting daily 15 minutes meeting
• Reported to the client any obstacles during the project and reduce project constraints
• Approve Timesheets and Expense Reports by consultants
• Provided leadership and ensured the quality of service was outstanding.
• Established and communicated with consumers to make sure deliverable were met
• Initiated, planned, a controlled project from start to finish and managed concurrent projects

Management Trainee

Confidential

Responsibilities:

• Job shadowed senior business analysts in requirement gathering processes
• Gathered Business Requirement Documents according to the business needs
• Worked in a planned process of the waterfall for project deliverable
• Involved in gathering requirements from the end users meeting stakeholders' expectation
• Created high-quality functional requirement specifications and supporting documents for business systems
• Understood functional requirements in system design and non-functional requirements in the system architecture
• Facilitator and scriber for JAD sessions and design sessions
• Experienced using UML diagrams, activity and sequence diagrams
• Experienced with used cases and writing test cases
• Participated in bi-weekly meetings to monitor waterfall cycle project feasibility
• Worked with QA and developers during testing via co-location, email or telephonic conferencing
• Interacted with the developers to report and track bugs and scrutiny of the end to end testing
• Participated in UAT's using Visio with team, stakeholders and customers to test new system functionality