SUMMARY:

• Offering over 15 years of dynamic experience leading delivery teams to meet key milestones.
• Motivated dynamic experienced results driven leader in Change Management, IT Implementation, Project and Program Management.
• With 15+ years of expertise and experience in guiding large onshore, offshore, in - house and remote matrix teams on multi-million dollar critical project endeavors.
• Successful team building through Agile, Scrum, PMO, LEAN, Six-Sigma and similar methodologies.
• Accomplished professional with a balanced business and technical acumen, solid collaboration skills with teams and senior leadership.
• Successfully managed a project teams as large as 180+ members and a PMO of 26 project and senior project managers and consultants.
• Experienced vendor management experience including creating RFP’s, reviewing quotes and negotiating contracts, conducting interviews in selecting the best value added vendor products for the business need.
• Innate ability to drive development, motivate high performing teams, and ensure cross-functional communications in a fast paced environment.
• 15+ years within the Healthcare industry successfully implementing small and large clinical and IT infrastructure projects, including managing contracts, vendor management, legal and compliance, security and risk, training and support and construction.
• Over 99% success rate of completing projects on time and under budget.
• I consider myself to be a compassionate, democratic and persuasive leader.
• As an individual contributor, I have extensive experience in identifying process gaps, defining, restructuring and implementing procedures and policies to keep within compliance and effectively drive organizational change.
• Extensive experience being a change agent with focus on continuous improvement.
• Superb communications skills, people management, stakeholder management, a proactive work ethic, exceptional attention to detail with the ability to successfully delegate work has helped me become a customer focused results oriented leader.
• Ability to quickly learn and adapt to a new organizations core goals of leadership while guiding my teams to not just ‘complete projects’ but grow, through logistics and continuous improvement strategies.
• With strong work ethic; I am that individual who will do what it takes to get the job done. Utilizing my skills as an Advanced Certified Scrum Master, Certified Product Owner and experience in Personal Agility, I am able to better manage my own workload and guide my team’s performance, improving overall quality of work.
• I am a proactive leader rather than a reactive employee.
• I do not claim to know everything or have all the answers, rest assured I am eager to learn what I don’t know.
• My qualities as a compassionate, honest, democratic, persuasive, accountable and transparent leader helps me gain the trust of my teams and management allowing me to target my coaching when needed to produce a higher quality of productivity.
• Success can be measured by a product or service being successfully implemented through the lifecycle of a project.
• However growth and ROI can be effectively managed and measured via effective ‘Continuous Improvement’ and ‘Repeatable Processes’.
• I continuously strive to adopt and apply ‘Business Agility’ to my management style.
• I strive to focus on agile principles like: Focus on Meaningful Results, Provide insightful Business Intelligence, Deliver Value through Focus & Alignment, Guide Entrepreneurial Spirit, and Positively Affect Business Transformation
• I encourage any organization I work for to take full advantage of my skills and experience.

CORE COMPETENCIES:

• Agile & Scrum Methodologies
• Continuous Improvement
• Risk Analysis & Mitigation
• Stakeholder Communication
• Strategic Planning
• SDLC Full Lifecycle Management
• Software & Hardware
• Network Support
• Program and Portfolio Management
• Team Building & Leadership
• People Management
• Training, Mentoring, & Coaching
• Cost Containment & Reduction
• Creating & Controlling RFP
• SaaS
• Vendor Management
• Product Management
• Data Analytics
• Support & Service Desk Management
• Staff Training Programs
• Business Intelligence
• Computer Science

PROFESSIONAL EXPERIENCE:

Confidential

PMO Manager

Responsibilities:

• Provides comprehensive leadership, oversight and support to large matrix teams responsible for delivering transformative business and clinical solutions at a national level using cutting edge technology and services.
• Participates as vital member of governance and steering committees, making significant contributions to program plans to support the business.
• Works closely with C-level executive leaders to identify opportunities for improvement.
• Engineered credit card processing POS devices & software upgrade across 15+ clinics and 80 PC’s.
• Pioneered institution of a program that led to enhanced CHAPS reporting and improved Quality scores on HEDIS and STAR ratings.
• Lead implementation of national solution for mobile patient outreach program with an annual operating budget of $2.6M.
• Coordinating large-scale Data Center move with Confidential .
• Launched integration of Telehealth video visits for patients as direct response to COVID-19 pandemic.
• Implemented a Radiology vendor along with a new 3D Biopsy program across our radiology clinics.

Confidential

Senior Data & Analytics Project Manager

Responsibilities:

• Managed all scrum artifacts through daily scrum meetings, following hybrid agile-waterfall project management methodologies.

Confidential, Fairfield, CA

Senior Project Manager Consultant

Responsibilities:

• Successfully implemented comprehensive IT-related Confidential and Confidential projects including a cost savings through tracking and monitoring of physician performance within the community clinics.
• Kept a keen focus on project deliverables including improving patient diagnosis, reducing health costs within the community, and increasing revenue for care providers through multiple state incentive programs.
• Managed day to day project management artifacts including information gathering from key business stakeholders.

Confidential, Placerville, CA

Senior Program Manager / Business Consultant

Responsibilities:

• Managed matrix resources on a complex program to implement the EPIC EHR Confidential records systems at the main hospital and 10 community clinics.
• Successfully planned and coordinated replacement of hospital legacy systems to better streamline operations.
• Held direct responsibility for the successful transition and implementation of all EPIC modules
• Worked with Providers, Leadership and Materials Management teams to create a new database ‘list of materials’ to successfully utilize OpTime to order for surgeries.
• Coordinated all logistics for 15 third party software vendors to update and reconfigure systems across hospital and clinical systems.
• Created and implemented new EPIC clinical workflows to better streamline operations.
• Collaborated with senior management in the Pharmacy Department to rewrite pharmacy pricing algorithm effectively improving profits by a 15% margin.
• Interviewed, and hired 17+ EPIC trainers (via an RFP and contract) in an effort to train 1,500 staff. Built training plan and schedule for contract trainers. Successfully supervised the contracted training manager and trainers in executing the training plans and maintaining schedules to successfully transition users to the new EPIC EHR System.
• Worked directly with C-Level Executives to establish a new Governance Committee, Change Management Department, and Continuous Improvement process.
• Worked with the organizations KAIZEN team to build new LEAN workflow processes to maintain continuous improvement through coaching, training and monitoring.

Confidential, Mather, CA

Senior Project Manager

Responsibilities:

• Drove successful management of high performing teams to implement healthcare IT solutions including building and implementation of a proof of concept to capture and generate HR and EPIC EHR logs.
• Oversaw a staff of 30+ including IT Desktop, Network and Interface teammates to implement enterprise-wide solutions including AMR Ambulance Service with electronic ordering systems with savings of $20M+ annually.
• Created and implemented comprehensive project with regard to EPIC ‘Leave Of Absence’ functionality allowing safe inter facility transfer of patients.

Confidential, Clearwater, FL

Manager PMO

Responsibilities:

• Responsible to manage a team in the development and implementation of a new Health Information Exchange for 10+ hospitals.
• Ensured proper implementation of eClinicalWorks EMR at 260+ community primary care clinics and specialty groups including customization of electronic Confidential and Radiology orders and results.
• Created a comprehensive training program to train 260+ providers and their staff on the new EMR system.
• Coordinated monthly provider user groups ensuring continued education on the new EMR system.

Confidential, Burlington, NC

PMO Program Manager

Responsibilities:

• Oversaw comprehensive program and portfolio management goals, vendor management, and offshore contractors as needed.
• Managed all aspects of the acquisition of DSI-Naples Day Surgery into Confidential including reconfiguring of 2K+ locations, through onboarding of all employees and workflows, with minimal impact to patient care.
• Ensured continuous guidance, training and mentoring to the entire Project Management team including improvement of assessments, and oversight of full resource management for the team.