SUMMARY:

• Scrum Master, Product Owner and Analyst on multiple complex multi - million and large financial transformative initiatives.
• Experienced in both Waterfall and Agile, including but not limited to Traditional Scrum, Disciplined Agile Delivery (DAD) and Scaled Agile Framework (SAFe) frameworks.
• Proven success for proactively identifying issues and implementing effective and lasting solutions.
• Team player and leader that encourages collaboration while setting a standard that empowers individuals to reach their full potential.
• With a consistent and effective communication style and a drive for problem solving I have proven project success.
• Scrum Master Leadership & Guidance for multiple teams at a given time.
• Velocity tracking/reporting
• Mentor individuals and teams for continuous change/improvement
• Project Management
• Test Planning
• Change Management
• Offshore Management
• Technical Design Management
• Scrum Master Leadership/Guidance
• Training and Development Plan and Rollout
• Big Room Planning
• Business & Technical Requirement Management
• Implementations (Ranging from projects spanning years to small projects done in a few weeks)
• System Automation (AI)
• SAFe - Planning Events

TECHNICAL SKILLS:

Platforms: Web, Unix, Windows, Mainframe

Applications: Cherwell, Rally and JIRA

Tools: MS Office Suite: Word, Excel, PowerPoint, Project, Visio, SharePoint, Access, Teams

Other: Scrum, Kanban

PROFESSIONAL EXPERIENCE:

Confidential, Green Bay, WI

Scrum Master / Product Owner

Responsibilities:

• Product Owner and Scrum Master focusing on new functionality consisting of creating new user interfaces as well as new business processes for an enterprise wide initiative.
• The initiative spanning 2-3 years focused on AI driven automation and the flexibility to quickly respond to change needed for future growth and overall stability of the business.
• Throughout the initiative I Managed IT and Business relationships by working with all levels in the organization, including but not limited to Business Users, Product Management, Directors and Senior Leadership.
• Creation of overall release/PI Road Maps
• Business requirements for new User interfaces and corresponding processes
• Worked a complex stakeholder environment to identify risks, issues, and assumptions across stakeholders. Utilizing clear and open communication to keep all stakeholders informed and for overall transparency.
• Prioritized backlog by making priority-based decisions
• Accepted/approved work/user stories based on the agreed to definition of done.
• Tech and Business cross team dependencies
• Integration of model data and the output/translation to the user interfaces
• Creation of automation through enrichment services for all sources of data (EDI, API, Manual and Intercompany) for orders across the enterprise.
• Managed development and the overall technical testing for the functionality being delivered to meet timelines and planned velocity.
• Delivered phase one successfully by going live in production in a phased approach, to date the return on investment is well over the original projections.
• Improved processes, including standardization of user stories, task management and sprint planning which all resulted timely deliverables and an increase in the quality of code delivered.
• Planned and managed upgrades/enhancement deployments consisting of internal resources, external vendors, and contractors.
• Managed/Tracked team and feature velocity, burn rate, spend, and sprint goals to ensure the set budget and deliverables were met.
• Worked with Product Owner on backlog items and tasks ensuring grooming and points to complete at validate and complete.
• Conducted cross team scrum of scrums and dependency sessions aligning all teams within the initiative (code hand offs, discovery/protypes involving multiple teams and deployment branch dependencies).
• Actively ran and incorporated changes identified in retrospectives (managed individual retrospectives for the Development teams, Product Owners, Tech Leads, and the overall initiative team).

Confidential, Appleton, WI

Scrum Master / Product Owner

Responsibilities:

• Product Owner/SME on new requirement development.
• PMO governance for new and existing projects.
• Scrum Master resource planning and ROI estimate verse actual comparison.
• Conducted current state process flows for gap analysis resulting in a future state of each flow that identified bottle necks and areas of opportunity.
• User Story creation and requirements gathering from stakeholders and/or business users.

Confidential, Dallas, TX

Corporate Estimating/Analyst

Responsibilities:

• Handled project requests and process improvements for the needs of the business.
• Lead corporate estimating to achieve accurate job costing and expenses.
• Managed RFP requests for new business starting from reviewing the initial request and understanding the projects overall cost to finalizing details with business resources and the end customer.
• Collaborated with Sales, Estimating, Customer Service and Purchasing on standardizing the system processes within their departments.
• Conducted current state process flows for gap analysis resulting in a future state of each flow that identified bottle necks and areas of opportunity.
• Handle extensive reporting on budgeting and job costing for leadership and departments that showed questionable data.

Confidential, Green Bay, WI

Business Analyst

Responsibilities:

• Worked with systems and tools including Vision, Jira, Confluence, Windows, email-based systems, and many other Internet based applications.
• Tier 3 support for business processes, system issues, reporting needs, modifications, and fixes from their conception to release.
• Managed migrations of ERP reports to Cognos to consolidate and bring increased efficiencies across locations.
• Facilitated discovery sessions for future concepts to better the business-based priority and the review of the investment.
• Designed and implemented process flows for the ERP system alongside the impacted internal and external customers.
• Conducted training as requested for systems and the surrounding processes following best practices in each department.
• User story management, QA and production testing on projects and fixes.
• Collaborated with end users, customers, suppliers, senior leadership, and team members through the project lifecycle.
• Implementation of Kanban based processes and tools tailored to the needs of each manufacturing location.
• Served as the PM for RFP initiatives, negotiations, and raw material transitions.
• Responsible for maintenance solutions/upkeep to ensure the overall integrity of purchasing and inventory data.

Confidential, Green Bay, Wi

Business Analyst

Responsibilities:

• Served as Business Systems Analyst and performed in a high demand environment taking project requests from their conception to implementation.
• Worked on migration of internal subrogation systems to consolidate and bring increased efficiencies across platforms.
• Led meetings with senior leadership on future concepts for the betterment of the business by prioritizing and understanding cost effectiveness.
• SharePoint Administer and designer for users of all levels; starting from request/design to implementation of SharePoint sites used for data analytics, daily user flows, training, and security management.
• Conducted testing, defect, and user story management for daily agile and waterfall projects within Rally, DevTrack and SharePoint sites.
• Collaborate/work directly with end users, trainers, clients, senior leadership, and all identified stakeholders during the process of projects.

Confidential, Green Bay, WI

Business Analyst/Project Manager

Responsibilities:

• Handled project requests, migrations, implementations, and process improvements for the needs of the business.
• Led migrations of acquired companies to consolidate claims, customer service tools, analytics, and training systems while focusing on workforce enhancements for successful cross functional flow.
• Performed and delivered quality customer interactions within the company.
• Handled extensive reporting on budgeting, status and resource requirements engaging Senior Leadership and Sponsors.
• Worked as the Project Manager and Business Analyst for projects including claims processing, customer service applications, provider management tools, and billing/enrollment services.
• Created and maintained several SharePoint based sites for the needs of customer service associates including but limited to training documentation, call statics, billing management and senior leadership reporting.