Career Objective

Experienced and qualified leader of staff and successful manager of IT projects who is seeking changes that will enhance company objectives as well as personal opportunities for growth in my environment or other environments closely associated with present responsibilities. I am interested in taking on new, different and or additional roles and or responsibilities where I can use my diversified experience in customer's service as well as vast technical aptitude to improve any situation that is available

Over 25 years of IT / High End Technology experience combined with over 20 years management experience of highly skilled technical and non-technical personnel in multiple disciplines such as End User Support, Helpdesk, Networking, VoIP, Server, Mainframe, Audio, Visual maintenance as well as a broad spectrum of Project Management from short duration projects up to and including projects such as Data Center Relocation of a major Virginia State agency to centralized systems. Able to converse and explain technical material to audiences from Corporate Directors, State Agency upper Management up to and including Governor Cabinet Officials, General's and Admiral level of the US Military as well as the standard every day user population. Ability to manage daily IT operations, staff coaching and mentoring, yearly performance evaluations, hiring and termination of employees. IT SW and HW deployment experience, upgrading of OS's and desktop SW versions as well as many other functions in and around corporate IT environments including asset management.

-Confidential

Project Manager Planner III / Technical Lead -- Manage staff of 10-20 IT Support Professionals in the NG Capital Region which supports over 120 State agency sites and 20 Central Offices including the Governors Offices with well over 20,000 users / 25,000 PC's printers and other devices. Manage / monitor desktop deployments using tools such as Altiris DS Servers as well as Antivirus clients, configuration changes, XP to Win7 in place and HW refresh deployment, using Change Management ITIL processes and LEAN working protocols. My team maintained 97 performance SLA for 2012.

- Confidential

End User Services Manager --Assigned to VDOT during 1st stages of Northrop-Grumman transition from VITA. Managed 18 End User Services Technicians in Support of VDOT Central Office. In addition direct reports of 3 EUS Support Supervisors that were broken into 3 support teams to include VDOT SW Lab and LAN-Desk operations, EUS desktop team, Halifax Vendor Management of 8000 seat XP and new PC hardware deployment project based out of VDOT Central office and deploying to VDOT statewide.

- Confidential

Customer Care / Infrastructure Manager -- Employed by Virginia Information Technology Agency VITA Assigned to Virginia Department of Environmental Quality DEQ , Richmond Virginia. Primary duty: Manage staff 10 for numerous IT functions within Virginia DEQ to include Desktop Support 3 , Firewall 1 , VoIP 2 , Networking 2 , Helpdesk 3 as well as oversight of Video Systems. Responsible for total day to day customer care within the agency of approximately 1000 users in 10 Regional offices.

- Confidential

Desktop and Network Support Technician Sr.-- Performed IMAC / Break Fix / software support to agency user base of 1000 users that included Desktop, Laptop, PDA, RIS Server, Ghost Server and other hardware used to support the agency in Central office and across state in 10 locations.

Proficient on all software such as Windows NT/XP - Office 97/XP, Adobe products, Ghost, 3270 emulation, PDA's of all types. Created and maintained agency Images and managed assets.

-June 2000 April 2001 Infineon Technologies Network / Desktop Support

Performed Support to over 2400 employees and rolled out over 1000 Windows 2000 PC's in PC Chip Manufacturing Environment including clean room areas. Used Ghost and other popular tools for that time.

Confidential

Server Admin / Desktop Support

• Post Y2k Contract updating Servers and PC's in Medical Offices around Richmond in Novell Environment
• Pinkerton Computer Consultants- Confidential IT Consultant Designed and implemented custom upgrade plan for Central Office 300 users as well as 256 ABC retail outlets across VA. Upgrades consisted of Novell Groupwise 5.0 upgrade, Y2K Patches, Memory upgrade and other updates. Also updates over 200 Enforcement Officers Laptops to Win98 and Off97 using Ghost. Created 30 person training room as well as customized lab for all future testing of hardware for their Oracle Package CORE
• Confidential Richmond Service Manager Assigned to Bank Of America Account Villa Park Operations Center- Richmond. Managed Staff of 3-20 Technicians dependant on project need and supported the Operations Center 5000 users and surrounding banks within 50 mile radius of Richmond. Performed all IMAC, new installs for PC's, Printers, scanners in a Ethernet and Token Ring Environment in Win 95 and Unisys Environments. Managed project to combine 6 separate Data Centers into 1 consolidated state of the art Command and Control Center.
• -June 1994- Summer 2012- New Kent Computers - Owner- Perform consulting services for residents and small business owners in New Kent. Repair PC's and server equipment, new SW installs, peripheral installs including PDA's, UPS's, Anti-Virus SW, Malware removal and new HW and SW consultations.
• Confidential
• Flight Simulator Maintenance Manager--Managed total maintenance of 5 Navy Flight Simulators worth in excess of over 300 million as well as control and stocking of over 6 million item spare parts inventory and database system. Supervised staff of 15 technicians to include yearly evaluations, job assignments, and disciplinary actions. Component level repair of Gould / SEL mainframes and also PC based integrated functions. Repaired Audio, visual, voice recognition systems and other highly complex items also to component level. Secret Security Level Industrial
• Confidential Avionics Instrument Systems Specialist
• Shaw AFB South Carolina- Flight Line Maintenance on 42 O2A planes and 4 CH3 Helicopters
• Avionic Instrument Systems repair. 2nd shift Supervisor of 2 -Secret Clearance

• Northrop-Grumman - Planned and executed DEQ Data Center Relocation of over 100 Servers to NG temporary headquarters to include File Servers, Exchange, Cisco Unity and Call Manager systems.
• Northrop-Grumman Researched, Planned, and Converted VA. DEQ to Internet based Fax Service eliminating over 100 Fax machines, maintenance contracts, Phone circuits and consumable products such as ink and paper saving the agency over 10,000 a month in cost along with being paperless solution.
• VA Dept of Environmental Quality - Planned and executed agency wide Deployment of XP and over 1000 new desktops 120 laptops 130 PDA's in Central Office and 10 regional Offices within budgeted amount of 1.4 million dollars with zero customer data loss also 40 days under estimated time limit using 3 FTE's and 12 interns from VCU IT work program that were hired to contain cost.
• VA DEQ Manage Migration from Banyan-Vines networking to Outlook based email to over 1000 users
• Bank of America Managed Compaq Bigfoot project in conjunction with Compaq utilizing 20 contractors converting over 800 users in 6 week timeframe with zero data loss using Ghost technology. Part of Compaq warranty project replacing defective hard drives from the factory.
• Bank of America - Working in conjunction with Bank of America Architects managed the migration of 6 Data Center facilities within operations center into one consolidated state of the art Data Control Operations Center DSOC . No down time or loss of data occurred during this intricate and complex project.
• Bank of America 1200 PC memory upgrades and installation of 1200 21 inch CRT's in Bank Call Center.
• VA Alcohol Beverage Control Board ABC Planned, Executed completed upgrade scheme for the entire Central Office of over 300 users, 220 Enforcement Field Agents and 256 ABC Retail Outlets to include upgrade of Memory, Upgrade of Novell GroupWise email, and several Y2K SW patches.
• VA DEQ Manage Project to replace 100 BW printers and 75 color printers in CO and 10 locations.
• Former Director - Enterprise Architect at Virginia Information Technologies Agency Adjunct Professor at South University.
• John in his capacity as service desk and incident manager for the Department of Environmental Quality DEQ performed his duties in an exemplary manner achieving many customers' commendations for his quick and effective resolutions of service interruptions. I was particularly impressed with his ability scheduled the work of service desk staff to meet agreed service levels, develop and maintain service support documentation, configure the service desk management tool to provide vital performance metrics to measure not only SLA conformance but to assess service delivery process performance. He also demonstrated high collaboration attitude when interfacing with his peers and IT/S coworkers to solve incidents in a timely manner and to the satisfaction of the customers. Top qualities: Great Results, Personable.
• Former Colleague: Andrew Mutter - Eastern Region Service Delivery Leader Genworth Financial
• John is highly knowledgeable in his field of IT management and is capable of understanding his clients' business needs while providing viable IT solutions. I highly recommend John Rigdon
• Top Qualities: Dependable, Results Oriented, Professional Demeanor.
• Former Employee: Thomas Turner - Technology Support II, Virginia Department of Juvenile Justice
• John was a great supervisor for me that kept me heading in the right direction at all times. I could go to John anytime with a question and he always made time to help me get a answer. John is definitely a people person who works well with many different types of employees. It was a most memorable experience working for John . Top Qualities: Good Communicator, Leadership, Technically knowledgeable.