Agile Scrum Master / IT Specialist Resume

SUMMARY

Accomplished Project Manager with 20+ years of experience driving projects in the Insurance, Financial Services, and Product Development environments. Effective in leading cross - functional teams through the project lifecycle and solution migrations/implementations, and integrating Agile/Scrum/Waterfall methodologies into IT operations. Recognized for success leading initiatives and process improvements to meet the demands and business requirements.

PROFESSIONAL EXPERIENCE

Confidential

Agile Scrum Master / IT Specialist

Responsibilities:

Successfully led the decommissioning team to retire Windows and Linux servers and Middleware/Java Hosting requests.
Partnered with the Automation & Orchestration team to seamlessly automate the server decommissioning process; reduced the decommission cycle time by 55% from 33 to 18 days, waiting on customer stage by 52% from 40 to 21 days, and achieved $400K+ in annual cost savings.
Drove team delivery and capacity planning improvements for sprints to increase customer satisfaction.
Eliminated team roadblocks by escalating issues to leadership and achieving early issue resolution.
Led 12 simultaneous projects including Gigamon Expansion, Network Inventory Management, and Cisco CCP Migration.
Spearheaded new build/server refresh projects through provisioning, integration, testing, and production implementation.

Voice Network Engineer

Confidential

Responsibilities:

Led successful design and implementation of the Avaya Centralized Telephony VoIP technology over 5 years.
Drove the implementation of Avaya Call Management Systems (CMS) to provide call center metrics.
Recognized as the Technical Lead for 10+ remote office migrations to the Avaya centralized environment.
Built and consolidated 20+ large-scale voice platforms into a two centralized data centers/network operations.
Served as Voice Messaging Domain Owner; created product roadmaps, standards/currency plans, and resolved issues.