SUMMARY

• Impactful and result driven IT professional with 12+ years of experience in Health Care IT industry with a strong track record of overseeing, managing and successfully leading implementation of multiple mission critical IT projects and multiyear programs, including quality improvement and third - party software integration in the high paced environment using both Waterfall and Agile SDLC methodologies.
• Over 9 years’ experience in overseeing, leading and managing programs, Operations and multiple project teams comprised of subject matter experts, technical specialists, and support staff to produce a business plan to meet strategic initiatives.
• Ability to prioritize and manage time under tight deadlines and demonstrate initiative in problem-solving ability to engage in continuous learning.
• SME in Healthcare Insurance, Claims, Benefit Management, Wellness Programs, Digital transformation.
• SME in PPACA (Patient Protection and Affordable Care Act)/HIX implementation.
• Experience collaborating with all levels of an organization and influencing decisions and outcomes.
• Strategic and analytical thinker who can understand a complex business and identify and analyze business process improvements opportunities and lead development of an innovative approach to align IT initiative with company vision and goals.
• Extensive experience in overseeing and leading management of scope, cost, schedule, staffing, resource alignment and work distribution, Vendor management and contractual deliverables.
• Ability to train, lead and motivate effective cross functional and international geographically dispersed teams using onshore-offshore models.
• Strong experience in working directly with group Directors/Senior executives and helped with various products/ solutions trend analysis and facilitated decision making. Presented and created multiple executive briefing reports and presentations for client executives & Senior IT Leadership.
• Excellent leadership, analytical and communication skills.
• Proven ability to lead development of methods to identify, monitor and mitigate risks and issues.
• Successful Delivery of multiyear Implementation and Operations of On-exchange, off-exchange, private exchange, SHOP projects for Healthcare Information Exchange (HIX) project for MD exchange, DC exchange and Federal Marketplace.

TECHNICAL SKILLS

Healthcare Tools/Technologies: Pega PRPC, Facets, TriZetto, Zipari, TeamSite

Programming Languages/Technologies/ Cloud: Java, Python, PL-SQL, REST, Angular, Node. Js, HTTP, CSS, XML, Web Services, SOAP, Optimizely, Google Analytics, Socrata, AWS, Cloud Bee, Go

Operating System: Linux, Solaris, Windows 2016, 2019

Application /Web Servers: JBoss 7.1, WebSphere 8.5, IBM HTTP Server/ Apache

Identity/ Role Management: Okta, SAML 2.0, Single Sign On, MFA, LDAP

Database: Oracle 12c, SQL Server 2019, Amazon RDS

Lifecycle Management Tools: HP ALM, JIRA, Serena SBM

Performance Measuring/Monitoring: Load Runner, Apache JMeter, AWS Cloud Watch, Google analytics

Source Control/ SCM: Git, Clear Case, PVCS, Jenkins, Docker

PROFESSIONAL EXPERIENCE

Confidential

IT Program Manager

Responsibilities:

• Organize, direct, and manage corporate initiatives and operation support functions, involving multiple, complex, and inter-related project tasks.
• Organize and delegate responsibilities to subordinates and oversee the successful completion of all assigned tasks. Provide technical/management leadership on major tasks or technology assignments.
• Manage risks, dependencies, resource needs, reporting, schedule, changes, approvals, budget etc.
• Provide management, oversight for planned and ongoing projects to help insure the efficient operations of projects, and product goals and priorities are aligned with management and/or project sponsors ask. Oversee and lead development of project plan and to ensure all defined SDLC and Project Management Lifecycle (PMLC) processes are followed.
• Manage and communicate a clear vision of the project objectives and motivate the project managers and cross functional product team to achieve them; ensure that Project plan objectives and team’s goals are aligned with company’s and organization’s strategy, Mission, Vision and Goals.
• Manage cross functional product teams comprised of business analysts, application architects, software engineers, and test engineers to deliver product enhancements and new products in accordance with the SOWs and contracts. Coordinate with the upper level management to ensure the actions are consistent with the approved integrated project plan.
• Establish and publish clear priorities among project activities. Manage SDLC tasks and deliverables to meet project milestones on time and within budget. Mentor and provide training to team members to meet project objectives.
• Work with project tools and create project status reports and executive reports as defined by the project plan using pre-determined KPIs and provide presentation to senior executive leadership.
• Negotiate Statement of Work/Scope of Services for technology products and services.
• Oversee the requirements, design, construction, testing, and implementation of technical and functional specifications for a given technology product in accordance with the approved integrated project plan.

Confidential

IT Program Manager

Responsibilities:

• Oversaw continuous and smooth operation of multiple Confidential existing applications during complex integration with external systems. This was achieved by diligently coordinating and by inspecting the work done by various test teams to ensure proper regression testing is done when new features and capabilities are added for implementation of MAPD plans offering.
• Evaluated, monitored, and ensured compliance with company and CMS laws, regulations, privacy policies, standards or procedures associated with all aspects of the project
• Lead working sessions within Confidential technical teams and with external application's technical teams to help resolve system issues and critical defects quickly. As this was Confidential 's first year into the Medicare market, timely production delivery with good quality was critical for the prospective Medicare members in the Confidential service to meet the company's goal, strategy, and Vision. Implemented and oversaw tactical strategies for high-quality on time production delivery.
• Assessed and proactively communicated risks, assumptions and dependencies to the leadership and project teams and recommended strategies and alternate solutions to mitigate risks before risks became issues.
• Developed methods to track progress and performance using organization approved and accepted KPIs and kept leadership updated and informed about status of the work by providing regular status update and presentations when needed.
• Organized and participated in UAT walkthrough and system validation/inspection meetings to ensure product meet highest quality standard and is implemented as per the company’s strategic vision and goal.
• Used my interpersonal skills to negotiate last minute requirements change/new requirements implementation that were coming from the legal team to meet CMS guidelines for MAPD provider directory.
• Used my SME and technical skills to persuade external companies to implement internal customer's last-minute requirement to update Broker Portal for MAPD within a week.