SUMMARY

• A certified project management executive with a proven track record of innovating solutions, developing cross - functional teams, and increasing organizational efficiency.
• Demonstrated expertise in product development, deployment, and refinement.
• Experienced in Lean/Scale/Agile and Scrum development.
• Builds cohesive and productive teams through unification around a shared vision of excellence.
• Highly regarded for strategic thinking, project management, and data analysis that leads to organizational growth and profit.

TECHNICAL SKILLS

• IT / High-Tech / Software / OSS/BSS life cycle.
• Wireless Telecommunications, Telecom.
• Android and iOS Mobile Applications.
• Leadership Services.
• Project Leadership.
• Lead and administrate projects.
• Technology Solutions.
• Troubleshooting and management, analysing test results.
• Project Management, Software Development, and CRM experience - HP Quality Center Application Lifecycle Management, JIRA, Bugzilla, Microsoft Teams.
• Analytical reasoning.

PROFESSIONAL EXPERIENCE

Confidential

Technology Project Manager

Responsibilities:

• Responsible for the integration of preloaded applications and technologies on Android smartphones and tablets for Confidential 
• Responsible for the planning and execution of all engineering activities to ensure devices meet established mobile operator requirements as well as internal/external schedules & quality bars.
• Responsible for engaging mobile operators and 3rd party application vendors/developers to resolve all technical issues.
• Responsible for driving key technical activities between mobile operators and technical teams at Confidential R&D, Labs (US, India and Korea).
• Providing the customer with a blend of skills centred on project management, technology, and strategic business analysis and solutions.
• Responsible for the management and oversight of accomplishing project objectives by planning and evaluating project activities.
• Responsible for coordination with one or more US-based wireless carriers and partners.
• Developed and managed project definition and direction in conjunction with stakeholders.
• Developed and managed project charters and timelines.
• Maintained constant communication between various project work stream leaders and address issues as they arise.
• Anticipated potential high-risk project steps and heighten awareness of the project status.
• Provided routine status updates to the project team and management.
• Made decisions within guidelines and policies. Is accountable for the contributions of the project team/sub-team.
• Developed and maintain excellent working relationships with all levels with the customer and within and outside Confidential .
• Planed organize, and prioritize multiple assignments and projects.
• Read and interpreted detailed and customer requirements.
• Experience delivering platform services and APIs.
• Worked independently and in a team environment in order to achieve personal and team goals and complete assignments within established time frames.

Confidential

Product Management

Responsibilities:

• Providing the customer with a blend of skills centred on project management, technology, and strategic business analysis and solutions.
• Engaging and driving results in both managing and delivering technical solutions.
• Identifying and proactively managing technical and business decisions, risks, actions, and opportunities.
• Driving the program strategy and align it with the program success criteria.
• Identifying management technology.
• Working on special applications projects.
• Providing technical leadership in a specific technical component and/or program-wide activities.
• Focusing on leveraging technology for process efficiency projects.
• Acting on Next-generation of Internet of Things (IoT), M2M and transportation applications through converged wireless services and satellite connectivity.
• Deliver a series of online, technical and end-user readiness workshops designed to get customers using Teams and realizing value quickly.
• Work with the readiness and training team to optimize the curriculum, reducing the delivery time requirement or to enhance the material.
• Contributed to the achievement of company goals by meeting and exceeding the Service Level Agreement.

Confidential

Service Realization Program Manager

Responsibilities:

• Project managing releases for Confidential amp;T internal middleware platforms, cloud computing, 3rd party applications, Confidential amp;T internal notification platforms and support android application troubleshooting with the Confidential amp;T LTE, VoLTE network.
• Support releases and issues of 3rd party developer applications accessing and utilizing Confidential amp;T Developer Messaging API’s.
• Leading cross-functional teams to develop schedules, coordinate architecture reviews, testing, and production deployments.
• The point of contact for production issues for Confidential amp;T Messages Backup & Sync 3rd party applications, Android applications, middleware platforms, Converged IP Messaging (CPM).
• Estimation of activity resources and project team development.
• Develop schedules and process improvement plans.
• Collection and coordination of work performance data Analysis and prepared reports with analysis of project forecast and used push communication methods to send reports to specific stakeholders using Excel and PowerPoint Decks.
• Coordinate team activities to ensure on time and compliant delivery of a project.
• Management of multiple projects as part of the Program management with innovative approaches and procedures.
• Host meeting with multiple stakeholders.
• Drive service roadmap release plans.
• Develop, collect, report, and improve KPIs related to agility, accuracy, and volume.
• Quality of deliverables, based on customer and stakeholders’ feedback.
• Cultivate cross-functional relationships with organizations across organisations: Marketing, Operations, Engineering, Networks and Legal.
• Offshore and Onshore Team coordination experience.
• Proficiency with release and change management.