SUMMARY:

• 9+ years of diverse experience in Information Technology, with +6 years emphasis on Project Management
• Proficient in Project management tools and Methodologies - MS Project, MS Excel, MS SharePoint, MS Visio, Software Development Life Cycle (SDLC), Agile, and Waterfall
• Expertise in planning, designing and managing software implementations throughout the project lifecycle
• Experience managing application development projects, using MS Project and MS Excel to keep track of projects, resources and budgets
• Managed projects ranging from $1M - $11M
• Experience in writing user stories and maintaining the backlog.
• Excellent leadership, interpersonal, analytical, people management and communication skills

TECHNICAL SUMMARY

MS Visio, MS Project, MS SharePoint, MS Excel, Agile, Waterfall, SDLC, UML, Activity Diagrams, State Diagrams, .Net, MS Office/Outlook, Micro Strategy, Quality Center, Contact Center Desktop, TSYS, MS Project, SQL, Developing Budgets, Clarity, Wily, Livelink, Planview

PROFESSIONAL EXPERIENCE:

Confidential

Senior Project Manager

Responsibilities:

• Managed RCD(Remote Check Deposit) program with unique new functionalities.
• Managed multiple AML Transaction Monitoring & KYC projects under federal consent order.
• Managed a project team size of 900+ individuals(Onshore & Offshore)
• Defined and initiated projects, and assigned vertical Project Managers to manage cost, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the program
• Managed using Waterfall & Agile methodolgies
• Utilized MS Project to document and communicate current project status updates as well as its projected release
• Maintained continuous alignment of program scope with strategic business objectives, and made recommendations to modify the program to enhance effectiveness toward the business result or strategic intent
• Tracked project and budget performance with budget variance sheets and financial reports using Planview
• Managed & delivered every phase successfully & on-time
• Received Director & CIO recognition for the hard work.

Confidential, Wilmington, DE

Senior Project Manager

Responsibilities:

• Maintained financial objectives by forecasting requirements, preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions using MS Excel
• Tracked project and budget performance with budget variance sheets and financial reports using MS Excel
• Developed web based application plans while using Agile methodology
• Built credibility, established rapport, and maintained communication with stakeholders at multiple levels, including those external to the organization
• Defined and initiated projects, and assigned Jr. Project Managers to manage cost, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the program
• Utilized MS Project to document and communicate current project status updates as well as its projected release
• Maintained continuous alignment of program scope with strategic business objectives, and made recommendations to modify the program to enhance effectiveness toward the business result or strategic intent
• Assisted Business Analyst’s to create models of "as is" and "to be" business processes and associated narratives. Involved in discussions with design and development team to explain the flow of future data modules

Confidential, Wilmington, DE

Project Manager/ Relationship Manager

Responsibilities:

• Worked closely with teams up to 70 for Launch, CRM, Compliance, Finance, HR & Mobile Verticals in a multi-application environment focused heavily in Java, Hyperion, and ETL
• Managed 80-150 small, bank-wide projects concurrently
• Maintained financial objectives by forecasting requirements, preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions using MS Excel
• Tracked project and budget performance with budget variance sheets and financial reports using MS Excel
• Developed web based application plans while using Agile methodology
• Managed Confidential Mortgage project using property& Casualty reporting
• Managed projects updating CCUW (Complex Commercial Underwriting System)
• Built credibility, established rapport, and maintained communication with stakeholders at multiple levels, including those external to the organization
• Defined and initiated projects, and assigned Jr. Project Managers to manage cost, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the program
• Utilized MS Project to document and communicate current project status updates as well as its projected release
• Maintained continuous alignment of program scope with strategic business objectives, and made recommendations to modify the program to enhance effectiveness toward the business result or strategic intent
• Assisted Business Analyst’s to create models of "as is" and "to be" business processes and associated narratives. Involved in discussions with design and development team to explain the flow of future data modules
• Analyzed requirements and detail design of the software for the business. Authored document for fraud engine application so Business Analysts could understand work flows if requirements weren’t understood using MS SharePoint
• Experience writing Business Requirements Documents (BRD) & Functional Requirements Specifications (FRS)
• Interacted with Subject Matter Experts, Leads, Developers and business stakeholders on a daily basis to review current phase of project
• Communicated Project Requirements, Business Issues, Solutions and made recommendations to the Project Management Office (PMO) Director

Confidential, King of Prussia, PA

Project Manager

Responsibilities:

• Served as liaison between marketing and IT for global projects geared towards creating and improving marketing programs within the United States, Europe and Africa
• Worked closely on and had significant impact on recent Confidential project, which involved enhancement of the company website to communicate to online customers that the company was committed to being environmentally responsible.
• Interacted with Subject Matter Experts, Project Managers, and Developers, and participated in requirements gathering meetings
• Worked closely with cross functional teams of up to 20 members
• Managed projects ranging from $1-3M in a .NET application environment
• Developed web based application plans while using Waterfall methodology
• Responsible for extensive project documentation using MS SharePoint
• Created detailed requirements as well as testing strategies to ensure all requirements met standards and were accurate
• Built and maintained overall project plan using MS Project and provided high level status reports to PMO director
• Created models of "as is" and "to be" business processes and associated narratives
• Involved in discussions with design and development teams to explain the flow of future data modules
• Worked with Business Users and Subject Matter Experts to determine requirements prioritization. Eliminated false and redundant requirements by screening out multiple versions of user input.
• Created financial reports and daily status updates using MS Excel

Confidential, Radnor, PA

Business Systems Analyst

Responsibilities:

• Worked closely on project for the Life Customer Service and Customer Relationship Management (CRM) departments. The legacy system at Lincoln was updated with new/updated customer data during this project. The project required development of business requirements, analysis of business processes and systems and communication of project deliverables.
• Calculated budget updates using MS Excel
• Created SharePoint lists, calendars and libraries to store data and document all project communication
• Worked closely with IT and other business leaders to create framework for how technology was leveraged as an asset for Customer Service
• Assisted project managers with development of project schedules using MS Project
• Involved in gathering and documenting business requirements and translating them into technical solutions while working closely with SME’s, Business Users and developers
• Analyzed the requirements and detail design of the software for the business
• Created use cases and wrote test plans and test case scenarios
• Communicated Project Requirements, Business Issues, Solutions and made recommendations within PMO
• Responsible for setting up Annuities, Mutual Funds, 401K, 403B, Mortgages and Money Market Mutual Funds

Confidential, PA

Business Analyst

Responsibilities:

• Worked closely on projects to improve company customer service by improving their locations and also reducing the time to process checks so that funds would be available for customers the same day
• Worked with project manager in creating project charters using MS Project
• Developed timelines for project delivery, and managed the project and resources for successful completion
• Participated in and coordinated JAD sessions
• Created high level requirements to improve and expedite the back-end process of check deposit clearance
• Worked with business analysts in gathering requirements in accordance with the project scope
• Analyzed and documented SharePoint content for weekly status updates