Voice Project Manager Resume

SUMMARY

Business Analyst/Project Manager Professional with in - depth and solid background, knowledge and experience of several years in commissions processes.
Proven track record as a change-agent in system and process improvement, with the ability to bring appropriate departments and resources together, to develop and implement practical and effective solutions.
Overall accounting experience includes commissions, general ledger, cash management, sales/use tax, accounts receivable, accounts payable, and expense reporting.
Exceptional skills in team building and employee mentoring to develop skilled staff.
Additional successes include demonstrated leadership, customer service, problem solving, troubleshooting, and strong people skills.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Voice Project Manager

Responsibilities:

Management of Real Estate telephone projects including JJL PMs, Move Managers, Voice Engineers/Analysts and Print Project Manager.
Create Work Intake orders for address changes and ports and coordinate those efforts with the carrier and Voice Engineer/Analyst to complete the orders.
Trained in Agile methodology including Rally tracking of projects.
Enter POTS line disconnect work orders for sites that are being decommissioned.
Order Comnet/Parallel resources to run cross connects to printer/fax machines and test functionality once connected.
Participate in Scrum meetings to review and select projects that fit into the larger groups schedules.

Project Manager/Business Analyst

Confidential

Responsibilities:

Validate Direct Inward Dialing (DID’s) numbers for 90 sites to be ported to Session Internet Protocol (SIP) using Customer Service Requests, Design and Engineering documents, Work Intake work orders and switch dumps provided by the carriers.
Write up Work Intake work orders and attach pertinent documents to be sent to the carrier to schedule ports.
Write up change requests in Service Now for the Engineering team to use during porting.
Work with Provisioning, Engineering and the carriers Customer Service Manager to resolve discrepancies in DID’s requested to port.
Request Toll Free Numbers (TFN’s) and validate working numbers to be moved to SIP.
Work with the Director of Telecommunications to obtain all circuit ID’s and create work Intake orders for those circuits that require disconnection once DID’s are ported to SIP.