WMS Analyst/Project Manager Resume

OBJECTIVE

To drive significant and positive change within a dynamic organization, utilizing my experience in technology, data analysis/management, process improvement, and strong interpersonal skills to reduce costs, increase quality, and achieve corporate goals by providing exemplary service to my teams, vendors, customers, and stakeholders. I am a “people person” and thrive in an environment where I can help and support others.

PROFESSIONAL EXPERIENCE

Confidential

WMS Analyst/Project Manager

Responsibilities:

Perform business analyses and requirements and implement, support, document and train end users on using the Confidential Proprietary WMS/Order Management Enterprise Systems, our warehouse management application supports RF scanning with integration into ERP (order management, accounting, and other supply chain applications).
Provide guidance on warehousing processes, systems setup and configuration and solutions is preferred in a 3PL and Automotive JIT Sequencing Bulk and CMA fulfilment environment. Interface with internal/external departments.
Develop business requirements and high - level specifications for the design and development of software enhancements based on customer’s requests. Knowledge of Visio, Excel, Power BI as well as all MS office products.
Assist departments in their process definition/enhancement activities and drive necessary policies and procedures to make them more self-sufficient
Gather and document information from departments when they request changes (e.g. report customizations) or report problems with an application
Analyze configuration with the objective of explaining to a department why the application behaves a certain way
Make appropriate configuration to the application based on department needs and preferences
Provide user training on using WMS and Confidential systems
Work closely with other Project Managers, Technical and Product Managers to ensure successful implementations
Monitor status issues assist with project direction and help facilitate solutions
Communicate the latest features of the most current upgrades
Provide timely (on-call) support to application
Interface with the Development team regarding: User’s Request for changes, Updated systems. documentation, High level solution design for new application functions development
Manage ticketed query systems and ensure resolutions are up to date
Ensures application configuration in the facilities are correct. Schedules facilities application configuration ‘audits’ and resolve wrong configurations

Confidential

Business/Quality Analyst

Responsibilities:

Determine operational objectives by studying business functions; gather information; evaluate output requirements and formats; developed and implemented daily, weekly, and monthly KPI’s to monitor team performance and progress
Analyze new and existing software requirements; construct workflow charts and diagrams; study system capabilities; write specifications
Gather, interpret/communicate, both written and verbal, technical requirements between development groups and business entities
Organize, define, and document test case scenarios based on technical requirements
Create, manage, and prioritize the development backlog with Agile planning tools
Perform user acceptance testing for new development and bug fixes
Develop informative, coherent, accurate, and professional documentation
Maintain a clear understanding of current functionality for product functionality, measure worthiness of change requests, and generate ideas to facilitate new development
Lead initiative to develop a data dictionary for existing all DMS data elements; evaluated, selected and implemented software solution

Confidential

Sr. Operations Business Analyst

Responsibilities:

Built and maintained business intelligence reporting related to our revenue, costs, projects, and several key performance indicators for the business
Provided budgetary estimates to our clients for their hotel new construction or renovation projects in a timely manner leveraging the existing data in our systems
Managed multiple reporting decks, and followed up appropriately to keep the data in computer system up to date
Analyzed business processes and ERP system information to generate reports and internal documents that improved visibility to activity across departments
Communicated via self-authored visual dashboard with the Design/Production team and Sales team in the project workflow to ensure that requests for quotations were completed promptly and accurately
Supported all department leads by automating tasks and finding process efficiencies in their routine work through data analysis and ERP system and overall process improvements
Built models to evaluate the workload and output in departments and to establish staffing protocols to keep up with ongoing business growth

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