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Project Manager Resume

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Detroit, MichigaN

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SUMMARY

  • Expert in application system implementation, education and support - Articulate individual with strong organizational and interpersonal skills.
  • Success and Performance measured against business objectives.
  • Seen as a trusted partner within IT and business users.
  • Tireless, with an optimistic attitude toward challenges.

TECHNICAL SKILLS

Word, Excel, PowerPoint, Outlook, Project, Visio, Access, SharePoint, Confluence, ServiceNow, TestTrack by Seapine, ProviderLink, Portal, DocSite, Health Management Systems (HMS, now MedPost) Electronic Health Record (Patient Care, Clinical View, Computerized Provider Order Entry, Provider Notes), HL7 configuration, Business Object Crystal Reports IX, Quadramed WinPFS (Patient Acuity/Workload Management System), Per-se ANSOS, AtStaff Staff Scheduling, Clarvia

 

Work Experience:

Confidential

Project Manager, Detroit, Michigan

Responsibilities:

  • Ensure successful outcomes to key initiatives through development, implementation and evaluation activities
  • Delivered projects related to numerous critical business initiatives - delivery and access to care for the Medicare/Medicaid/Health Insurance Exchange members.
  • Utilize knowledge of accreditation and regulatory guidelines (NCQA, HEDIS, State reporting requirements) in assisting the organization to prepare and maintain necessary compliance documents and activities including policies and procedures
  • Facilitate communication between team members and leadership to ensure knowledge/requirements/expectations/responsibility/status are clear
  • Acted as liaison for senior management in ensuring successful outcomes to key initiatives
  • Coordinated training efforts depending on project requirements
  • Developed project plans, managed estimates and actual costs. Utilized both Agile and Waterfall methodologies

Confidential

Client Manager,Detroit, Michigan

Responsibilities:

  • Ownership of all contractual commitments, tracked invoices and deliverables
  • Managed delivery and communication of product enhancements
  • Coordinated training efforts between client and Confidential trainers
  • Managed customer and executive scorecard production and review
  • Managed customer account reviews
  • Managed escalation of customer reported issues and followed through to resolution and customer acceptance

Confidential

Director, Mechanicsburg, PA

Responsibilities:

  • Worked with a small, efficient team to implement Electronic Health Record (EHR, EMR) at 5 Inpatient Rehabilitation Hospitals and 4 Long Term Acute Care Hospitals
  • The clinical applications include Order entry, Electronic documentation, Medication administration, Provider order entry, Laboratories, Interfaces for lab and orders
  • Implementations included Planning, Building tables and files, Configuration, Training users, Go Live, Transformation of processes and ongoing support of users
  • Completed/Developed policies and documentation for best practices for use of the Clinical Applications.
  • Provided mechanism for data retrieval from the EHR post-Go Live to assist with streamlining of process improvement
  • Initiated and completed the RFI/RFP process for selection of a new Electronic Medical Record

Confidential

Nurse Project Manager, Warren, MI

Responsibilities:

  • Work with IT, utilizing IT processes to assist the site specific coordinators in their efforts to implement these two key nursing initiatives
  • Provide on-going support as the System expert to WinPFS and System Administrator for AtStaff post implementation as well as legacy Clinical Applications utilized by St John Health at that time
  • Reinforce/Enhance Project Management knowledge through the implementation/support/problem solving process

Confidential

Nursing Administrative Manager, Madison Heights, MI

Responsibilities:

  • Interpret and provide direction for hospital policies and procedures. Communicate administrative concern or problems to the administrator on call.
  • Work with hospital personnel to coordinate medical and nursing management of patient care.
  • Serve as clinical resource to nursing personnel. Make rounds on critical patients. Assess potential patient care problems and intervene to obtain a resolution, act as a patient advocate, investigate and resolve patient and family complaints.
  • Promote employee/public relations and communications.

Confidential,Southfield, MI

Clinical Information Specialist

Responsibilities:

  • Maintain Nursing policy and procedures, ANSOS (nurse scheduling system), WinPFS (Productivity/Acuity system), coordinated upgrades/issue resolution for both applications.
  • Coordinate/develop class content for software education for new associates; participate in CDRweb (Clinical Data Repository - Web Based) development, Medication Safety Team.
  • Assisted with initial development and revision of Clinical Pathways.
  • Facilitated the Medication Administration Record (MAR) project to implement pharmacy distributed MARs to the nursing units. Developed the process for usage and accuracy.
  • Liaison to St John Health IT for the nursing department. Coordinate Clinical Informatics team functions.

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