Senior Service Delivery Manager Resume

TECHNICAL SKILLS

Development Methodology: Agile, ScrumMaster Waterfall, SDLC

Productivity: Visio, Microsoft Office Suite, Share point, Micro Server 2003/2008, SQL 2005.2008Cloud Computing: SaaS, IaaS, Paas Hosting, MDM, Thin - Client

Mobility app development: Android, Sencha Touch, jelly bean, Google API Apple iOS SDK, wireframe, HTML-5, Java and C++

Telecommunications: Copper Distribution Frames IDF/MDF, Fiber Backbone, Single and multi-mode, premises - CAT5/6, optical switches, PRI, T1, T2, T3, ISDN, PSTN, SS7

Cyber Security: McAfee Enterprise, Citrix, FIPS 140.2, Project 25, JITCS and CAC, NiperNet & SiperNet, TACLANE

PMO: Bill C-198, PDC matrix, OPEX, CPEX, Sarbane-Oxley Act, PMO Gates

Network Switches and Standards: Nexus 7010, catalyst 650x, Cisco Call Manager, CISCO LWAPs, CISCO Airnet 1200 SeriesRouting Protocols: VPN, VLAN, MPLS, BGP, OSPF, RIP, EIGRP, Spanning Tree, VTP, PIM, QoS, H323 gatekeep, SCCP< SIP-4

WAN Topologies: ATM, Frame-reply, PPP, HDLC, VoIP, Fiber Optic, and primes distribution cabling

Database Knowledge: Oracle 9i-10g, MS SQL Server, Postgres, MySQL, Berkley DB,XMLDB

Application Servers: Bea WebLogic 5.1, 6.1, IBM WebSphere 4.0, JBOSS 3.0, Oracle 9iAS, Oracle

Telecom: Cisco Works, Portal Billing Software, Kenan Arbor, Comarch OSS suite, OSS/J interfaces, NGOSS Framework, ETOM and SID framework

Edge Hardware: CISCO 7609s, 3720, 3945e, Confidential 7705ISR, 7750SR1 - SR12, ALU PSAX

Open Source: Apache Tomcat, Linux, Apache Struts, Apache Axis, Apache Ant, Eclipse, NetBeans, Jdeveloper, DojoToolkit, PHP, OpenLazslo, XMLDB, Linux RHEL, Linux

Terrestrial Communications: iDiect, Satellite operations design and network management

PROFESSIONAL EXPERIENCE

Confidential

Senior Service Delivery Manager

Responsibilities:

Responsible for system delivery across all business domains to integrate business requires both internal and external and third party systems integration.
Work across the applications domains to evaluate system interoperability for service delivery.
Performance application and system integration gap analysis, operational readiness and Service Level Agreement (SLA).
Provide prime integration project management service delivery to large complex system integration.
OSS/BSS and service order entry systems development
Mobility applications development of android, iOS and pad technologies.
Small Cell project management to include RF survey & design; call function testing, optimization and KPI reporting.
Support pre-sales RFI and RFP and SOW response

Confidential

Project Manager

Responsibilities:

Responsible for day-to-day tracking of small cell deployment venues which include customer our survey, transport connectivity requirements, indoor iBWave RF design, small cell equipment installation, network called function testing and network optimization.
Responsible for hosting and project update calls and tracking all aspects of the installation using national tracking database.
Responsible for approving vendor quotes and conducting cost reviews with pricing analysts
Host bi-weekly project calls to report outstanding issues on monthly governance report

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