SUMMARY:

• As a change agent, led significant improvements including the implementation of large-scale ERP and both application and infrastructure transformation initiatives.
• Led the envisioning and execution of strategies, and the introduction of governance and portfolio management methods.
• Responsible for application development and support teams.
• Experience in a variety of industries, including manufacturing, supply chain, logistics, and retail.
• Certified Scrum Master (CSM), Project Management Professional (PMP), with an MBA from Penn State.

TECHNICAL SKILLS:

• ERP: MS Dynamics, SAP, Oracle Finance, Oracle RMS, JDEdwards, Infor M3, Lawson, MAPICS, DMASWMS: Manhattan, Red Prairie, TOPEX
• CRM: SalesForce, Kana, Constant Contact, MS Dynamics, JD Edwards
• PPM Tools: PowerSteering, Clarity, Planview, Daptiv, HP PPM
• PM Tools: MS Project, Jira, Slack, SmartSheet
• Collaboration: MS Teams, Slack, Yammer, SharePoint, Google Apps
• DB: DB2, SQLServer, Oracle, MS Access, Paradox
• Languages: RPG II/III/ILE, Cobol, Java, C, C++, HTML
• B2B Data Integration: ANSI X12 EDI, XML/SOA, EDIFACT, SAP BODS
• Technical s:: Certified Scrum Master (CSM) from the Scrum Alliance. Project Management Professional (PMP) from the Project Management Institute.
• Security+ from CompTIA (in progress).

PROFESSIONAL EXPERIENCE:

Confidential

Consulting / Project Leadership / Scrum Master

Responsibilities:

• Currently leading the implementation of SalesForce cloud CRM for this firm, including business process review, data migration, and currently leading the implementation of Shopify cloud eCommerce for this firm, including data migration, testing, and As-Is/To-Be business process review.
• Led the implementation of Microsoft Dynamics 365 Finance and Operations for this aluminum extruder, coordinating a team of 30, three project managers, and four vendors. Responsible for a $5+ million project budget. This project entailed a complete business process review (As-Is / To-Be) of the manufacturing operation. It involved the implementation of software, integrations to financial and production control systems, and associated network and storage infrastructure.
• Led the requirements gathering and RFP effort to identify and select an ERP for this regional food manufacturer. This project entailed a complete business process review (As-Is / To-Be) of the manufacturing operation. It involved the scoping of software, integrations to financial and production control systems, and associated network and storage infrastructure.
• Led three phases for this $13 million implementation of Kana/Verint Customer Relationship Management software for an independent agency of Pennsylvania state government. Led four concurrent agile development teams accomplishing integration and customization requirements for both software and infrastructure requirements. Planned the IBM Watson pilot, to be integrated with the CRM.
• Successfully integrated 38 former Food Lion (Delhaize) stores into this regional supermarket chain. Led a team of five project managers in the planning and execution of all aspects of this acquisition, which spanned four states in the Mid-Atlantic region. This project was primarily an infrastructure implementation of store network communications and information assets, including VOIP, WAN/VPN infrastructure, disaster recovery infrastructure, data storage, POS infrastructure, barcode scanners for inventory control, PCI security requirements, and associated software. The project finished on time and budget.
• provided leadership consulting and business analyst services to this global leader in salon products. Implemented Agile/Scrum processes to govern SAP and Salesforce CRM interface and BI development. Consulted on Kao’s approach to integrating B2C e-Commerce processes with SAP and their existing supply chain. Stood up new AWS cloud storage for the CRM BI data warehouse.

Confidential

Director of Strategy Integration

Responsibilities:

• Supervised team of 23 program/project managers, support staff, and contractors. Coached an additional 65 project managers who were scattered throughout the business and had a dotted line to me.
• PMO - Implemented a program/project management office for the US - overseeing 150 projects annually in all areas of the business, amounting to over $100 million in capital.
• Developed standard processes, reports, and metrics for all initiatives, including Agile and Waterfall SDLCs.
• Implemented cloud PPM Tool (Power Steering) to track all IT initiatives and resource assignments.
• Portfolio included business intelligence, mobile applications, store Wi-Fi, social media, home-shopping, customer loyalty, and supply chain improvements (including Manhattan for Peapod division), among many others.
• Coordinated Global IT Strategy with CIOs from the USA, EU, and Corporate Center. Contributed the “What if we get ‘Amazoned’” concept, which led to the company focusing on eCommerce and delivery capabilities.
• Program Director for the company’s US implementation of Oracle Retail Management ERP. This was a $100 million+ project.
• Coordinated creation of a Vendor Management Service for staff augmentation services, resulting in significant time and cost savings. I was the Confidential lead for the service.
• Created numerous senior executive and board-level presentations regarding strategic programs.

Confidential

Director of Information Systems

Responsibilities:

• Responsible for the Application Systems Development, Implementation, and Support for this 200-store grocery chain, including warehouses and back office.
• Vendor Management - renegotiated AM&S vendor w/resources in the US and India. ($750m global deal over 10 yrs.).
• Responsible for development and support of Giant Foods’ E-Commerce home-shopping solution, including integrating product master digital assets, linking to existing loyalty programs, and modifying business processes (in-store) to pick and prepare orders.
• Responsible for Manhattan WMS implementation for Peapod E-Commerce home-shopping and delivery solution.
• ERP AM&S Support - contributed to the executive team that selected an AM&S vendor.
• Workforce Management - Co-led the selection and implementation of a workforce management package for the entire chain (Kronos).
• Responsible for the Giant-Carlisle IT Steering Committee.
• Program Manager - USA Retail Transition Project - led program to rationalize our 650+ software application portfolio to a standard set of applications for the combined operating company.
• Program Director for the company’s US implementation of Oracle Retail Management ERP. This was a $100 million+ project.