SUMMARY

• Over 10+ years of experience in OpenText Application, LDAP and OKTA Administration, RDBMS administration, developing Web Client and Server Technologies. Front End/Back End Development. Responsible for creating efficient design and developing User Interaction screens. Upgrading Angular 1.4 to Angular 6/8 and Node JS. Enhanced application performance by Angular Component based development in view of future Angular framework transitions.
• Expertise in installation, design, implementation, migration, customization, Administering on OpenText products. (versions 6.8 to 7.2.1 to 10.5 to 16 to 16.5)
• Experience on OTMM integrating with Flip Factory, FFmpeg and ImageMagick. Experience in OTMM and OTDS Administration tasks like creating accounts, security policy update, user groups, patch upgrade, Hotfix, analyzing the logs.
• Experience on OpenText products like OpenText Directory Services (OTDS), Content Server, Documentum, Stream Serve, Process Suite, Content Management, Team Site, AppWorks, Process Administrator and Process Designer.
• Responsible for creating efficient design and developing User Interaction screens using HTML, CSS3, Bootstrap, JavaScript, Angular 6/8 and Node JS. Worked on GIT as a version control.
• Integrating authentication into an Angular with OKTA by adding OpenID Connect Client in OKTA, installing OKTA Angular SDK by attaching components, routes and using access token.
• Expertise in GitHub, Jenkins and SVN for source code management and for version control.
• Handling Full stack programming tasks for the development of the high - profile external web app. Developing front end website architecture. Designing user interactions on web pages. Developing back end website applications. Database administrator (DBA) with extensive experience in Database Design, Monitoring Activity, Security, RMAN, Export/Import and Supporting Oracle Databases 9i/10g/11g/12c,
• Experienced in various SDLC project phases: Requirement/System gathering, Requirement/System Analysis, Functional Specification, Business Logic's, Design, Layered Architecture, Test plans, Coding, Code review, Testing, Performance tuning, Documentation, Implementation and Maintenance.
• Over 4+ years of experience in Atlassian JIRA and Confluence Administration, OpenText Administration and OKTA Administration. Working experience on LDAP and SAML 2.0.
• Container management using Docker by writing Docker files and set up the automated build on Docker HUB and installed and configured Kubernetes.
• Knowledge on creating Jira board, pipeline tasks, build release, integrating GitHub on Azure DevOps
• Deep understanding and involvement of projects where all components of Server Infrastructure involved - Storage (SAN/NAS), SNAP/Backup, Cloud Servers, Virtual Infrastructure (VDI, VM's), Disaster Recovery, and Replication.
• Designed and documented CI/CD tools configuration management.
• Experienced in monitoring tools like Dynatrace 7.2x/6.x, Reaper and SiteScope.
• Strong knowledge of application installation and configuration in Linux/Solaris/Windows like OpenText, JIRA, CONFLUENCE, APACHE TOMCAT, JBOSS, WildFly, Apache HTTP server.
• Designed and developed the application using Agile Scrum methodology by breaking down the project to several sprints. Participating in the design and creation of scalable software. Writing clean, functional code on the front- and back-end. Testing and fixing bugs or other coding issues.

TECHNICAL SKILLS

• HTML, CSS, Bootstrap, AJAX, jQuery, JSON. OpenText Products
• AngularJS, Node.JS.
• JavaScript, TypeScript, Java, .Net MVC, ASP .NET Web API 2
• GIT, SVN.
• Jenkins
• Windows Enterprise Server, Solaris, RedHat Linux, Unix, Mac OS
• Oracle 9i, 10g, 11g, 12c, SQL Server, PrimeBase
• Eclipse 4.x, Visual Studio Code 1.39, Sublime Text 3, Brackets v1.7, Adobe InDesign, InCopy, K4, DBVisualizer 10.x Adobe Creative Suite
• HP Quality Center, JIRA, BMC Remedy Client
• MS SharePoint 2010, MS Office Professional Plus 2010 (PC), MS Office 2011 (Mac), MS Project 2010, MS Visio 2010
• JIRA, Putty, GitHub, Dynatrace, VNC Server / Viewer, TeamQuest Analyzer / View, Subversion, NetQoS, SocialText, Reaper, Neoteris, Artesia, Documentum, VMWare, Akamai, Casper, HP PPM, Adobe Creative Suite,
• Agile, Version Control
• Containers: Docker, Kubernetes, Azure DevOps

PROFESSIONAL EXPERIENCE

Lead Technical Support Engineer

Confidential

Responsibilities:

• Administer OpenText Media Manager, Content Server, Documentum, Stream Serve, Process Suite and OpenText Directory Services applications for various version 6.8 10.5 16 16.2 16.5.
• Install and configure OpenText upgrades and patches on all environments.
• Project plan and work with all stake holders and impact the analysis with gathering of requirements for the upgrade and providing best upgrade approach like "InPlace Upgrade" or "New Installation".
• During application upgrade involved various activities like upgrading of servers (Operating System and Hardware - CPU, Memory, Storage), Data Migration, Application Cloning, Planning of the Outage for the Production Cut-Over, End of Operations / Decommissioning of an obsolete application or old version of an upgraded.
• Support network load balancing needs and ensuring its correct operation during data migrations (GLB/LLB) during upgrades.
• Tune the application configuration to resolve DAL performance issues.
• Design and develop UI enhancements for Archive Database and Poral UI using Angular JS framework along with HTML5, CSS3, Type Script, Java Script, Bootstrap, Node.js, NPM for each module.
• Developing Front end and Back end website applications.
• Designing user interactions on web pages.
• Creating servers and databases for functionality.
• Involved in coding, testing and creation of functional specs of enhancement application.
• Design and implementation of the 99.99% up-time REST API for the business-critical external web app, that provided critical connectivity channel for distributed functionality and increase system cohesion keeping manageable code complexity.
• Coordinate with engineers to run performance tests.
• Work with Database team to tune the Oracle environment to increase performance.
• Deployed SSL certificate on Apache 2.4 and applied SSL proxy rules that provides SSL encrypted communications between our Tomcat 7 servers and our Apache web servers.
• Created and Deployed Docker containers.
• Container management using Docker by writing Dockerfiles and set up the automated build on Docker HUB and installed and configured Kubernetes.
• Used CI/CD tools Jenkins, Git, Jira and Docker registry/daemon for configuration management and automation using Ansible.
• Run maintenance scripts and monitoring the server process for log rotation policy and SHELL scripts.
• Meet SLAs on support tickets and additional requirements by client.
• Coordinate with Infrastructure team to troubleshoot any hardware issues, storage requirements, storage migrations, DR testing.
• OTMM integrating with Flip Factory, Vantage and FFmpeg and also with ImageMagick.
• Analyze Data corruptions and recommend solutions.
• Coordinate with Client Project Manager to plan each Sprint.
• Perform Data Refreshes using Export/Import at Table, Schema & Database level.
• Test the DAL application functionality in all platforms during upgrades.
• Troubleshoot user issues.
• Coordinate with the respective team to resolve the query.
• Initiate the Customer Complaint Analysis and ensures that the CCA is closed within 48 hours of receipt of the complaint.
• Close all CCAs along with Client Manager.
• Communicate customer feedback to the team.
• Take corrective action and plans improvement methods based on customer feedback.
• Initiate preventive actions and Root Cause Analysis.
• Regular review, clean-up, management and configuration of JIRA accounts and work closely with the different teams like LDAP, Network, and Infrastructure.
• Deploy & Test DEV, QA, PROD and DR environment.