CAREER SUMMARY:

Senior Leader with 18yrs experience leading Technology and Operations Project Teams in the Healthcare, Manufacturing, Med Device, Pharma and Government Sectors. Extensive experience in Strategic Planning, Project Management, Portfolio Management, BPO, SDLC, ADLM, PMO, Client/Vendor Management, Governance, Change Management, Business Analysis, Business Process Improvement and Communications. Local to the Tampa Florida area with a record of achievement in coaching and mentoring cross functional teams through enterprise level software implementations.

COMPUTER SKILLS:

Full Microsoft Office Suite (Word, Excel, PowerPoint, Access, Publisher, Project, Visio) SharePoint, PCMS, Basecamp, Clarity, VPMi, Tenrox, PSA, SalesForce, WorkDay, PPM Optics, JIRA, Kronos, NetSuite, Citrix Products, eClinicalWorks, NextGen, Pega Platforms PCMS

PROFESSIONAL EXPERIENCE:

Confidential, Tampa, FL

Responsibilities:

• Managed large - scale software implementations across multiple US Based and Global locations winning outstanding client reviews.
• Led development and implementation of software enhancements in collaboration with developer teams distributed across multiple geographies. Facilitated change management in multiple software applications (SalesForce/PSA/Project Central) for enhanced utilization of the data across several multi-disciplined departmental management teams.
• Utilized SDLC for large, medium and small initiatives within a fast paced HIT environment. Manage multiple projects simultaneously within a global matrix environment with internal accountability to PMO, executives, business sponsors and external to Clients C-level and Directors. Coordinate all project resources and resolved resource conflicts as necessary, consistently meeting challenging timelines and budget constraints.
• Eliminated paper-based infrastructure and provided multiple medical device and pharma manufacturing client’s real-time access to ISO Compliance data across departments and multiple sites.
• Developed a statewide reporting infrastructure for Alaskan healthcare providers on Meaningful Use within their selected EMR and partnered with Health Plans toward bidirectional HIEs.
• Facilitated optimization opportunities to clients to enhance utilization of the software products/services offered. This led to a substantial increases in sales engagements with multiple clients.

Confidential, Tampa, FL

Responsibilities:

• Provided leadership and acquisition integration analysis to develop IT Department strategies for multi-million-dollar projects supporting business process changes in applications, infrastructure, networks and resources. Provided PM leadership to include development of road maps to execute changes in policies/procedures/software, Disaster Recovery, VMWare upgrades, Desktop and e-mail Migrations, Pen Testing and other Security related initiatives.
• Performed PM leadership over software configuration/product support/back end infrastructure/QA & Development resources to enhance, train and implement the Case Management/Utilization Management service delivery for large clients on a Global scale.
• Facilitated change management across departments through transition from LSI’s Amkai EMR to NextGen Practice Management software. Developed As-Is/To-Be Work Flow designs to assist departments in revision of business processes post go-live roll out designs for 7 Ambulatory Surgery Centers and the LSI corporate departments in implementing the NextGen application.
• Managed the Electronic Health Record transition project for Independent Physician Association STARUS Medical Group’s 7 wholly owned clinics.
• Implemented American Reinvestment and Recovery Act efforts related to Health Information Technology. Administered federal grants and awards in support of the design, development, and implementation of an Alaska Health Information Exchange System, the Alaska Medicaid Electronic Health Record incentive payment program.
• Contributing author of the State Strategic Medicaid HIT Plan, State Health IT Strategic and Operational Plans.
• Developed internal policy and procedures related to the EHR Incentive Payment Program to include audits to prevent fraud and abuse

Confidential, Tampa, FL

Responsibilities:

• Provided PMO Leadership to new PM hires on process improvements, software training, implementation strategy techniques, and resource evaluation and application to projects and clients needs.
• Provided planning, administration, and oversight for the State of Alaska, Dept. of Health, Section of Emergency Programs managing a team of 32 staff, 5 Direct Reports, and an $8 million budget across three business units: Preparedness, Trauma, and Emergency Medical Services. Responsible for all policies, programs, personnel and budget for the Section.
• Led the Alaska Council on EMS, the Medical Advisory Board, and the Trauma Care Committee on trauma level consultations and designations to all hospitals in the state.
• Management over $5mil Public Health Emergency Preparedness grant from the CDC, $2mil dollar Hospital Preparedness Program, and clinical volunteer registry management system;
• Provided financial and project management over the certification systems for all EMTs in the state of Alaska, managed federal grant funding for regional EMS providers, implemented a statewide electronic testing software and web-based certification project, and re-commissioned the successful contract management of the State Medical Director. Provided procurement leadership over all federal and state funds for the Section.
• Managed financial operations and enhanced internal controls of the state accounting infrastructure. Fiscal administration over the Medicaid Management Information System upgrade and the 5010 and ICD-10 conversion project for the State. Improved procurement and grants administration processes for HIT.
• Acted as Primary Care Contract Manager providing procurement leadership to implement vendor changes resulting in a core savings to the UK National Health Service of hundreds of thousands of pounds in Clinical Waste, Cardiovascular Screening, and Translational Services contracts.
• Managed $25 million dollar bi-annual budget to implement the eleven components of the Wyoming Substance Abuse Control Plan legislation. Acted as Legislative Liaison to the Governor's Advisory Board on Substance Abuse and Violent Crime and other related councils, multi-disciplinary teams, and committees; researched and authored all sponsored legislative and regulatory initiatives; conducted federal and state bill analysis.
• Published legislative reports for State Congressional Archives on treatment, drug court, and prevention programs to monitor project deliverables, outline budget risks, and provide quality assurance checks of the state’s service providers.

Confidential, Tampa, FL

Responsibilities:

• Designed, developed, and rolled out a coordinated series of client training programs ensuring that new processes and software tools were quickly adopted across global organizations.
• Developed role-based curriculum supporting implementations of new programs and application systems.
• Trained and mentored Global Services personnel in the service delivery methodology and processes, and motivate cross functional teams to meet utilization and project goals on behalf of both the clients and IQVIA Management.
• Provided statewide training and technical assistance to hospitals and providers on operational impacts of EHR Implementations and collected data for CMS attestation requirements.
• Developed and delivered of staff and inmate training and organized state-wide conference for criminal justice disciplines and coordinate victim services for inmate’s transition into the community for the Wyoming Dept of Corrections.
• Managed training department for State Incentive Grant and Tobacco Prevention & Control recipients in substance abuse prevention and treatment related best practices, coalition building, policy development, prevention training, and evaluation development.
• Developed, marketed, and delivered customized, culturally competent Alcohol, Tobacco & Other Drug prevention training for service delivery to over 300 professionals in communities across Alaska.

Professional Experience

Regional Operations PMO Director: New Product Introduction (May 2019-Present)

Jabil, Tampa/St. Pete FL

Sr. Project/Engagement Manager (April 2017-December 2018)

Pilgrim Quality Solutions/IQVIA

(July 2016-March 2017)

MEDHOK/Hearst, Tampa FL

(Contract) (April 2016-July 2016)

United Health Group, Optum, Tampa FL

Project Manager (Contract) (December 2015-March 2016)

EMS Consulting/Lincare, LLC, Clearwater FL

Project Manager (Contract) (August 2015-November 2015)

HealthPlan Services, Tampa FL

Project Manager (Contract) (March 2015-July 2015)

Chapters Health System, LLC, Tampa FL

EHR Project Manager (Contract) (October 2014-March 2015)

Hielix, Inc. /Laser Spine Institute Tampa FL

EHR Project Manager (Contract) (September 2013-August 2014)

SolvereOne/STARUS Medical Group, Tampa FL

Section Chief of Emergency Programs (November 2011 - August 2012)

Alaska Department of Health & Social Services, Division of Public Health, Anchorage, AK

Health Information Technology Systems Analyst (November 2010 - November 2011)

Alaska Department of Health & Social Services, Division of Health Care Services Anchorage AK

Primary Care Contract Manager (April 2009 - February 2010)

National Health Service, Northamptonshire, England

Contracts and Proposals Manager (Contract) ( December 2007 - December 2008) eResearchTechnology, Ltd., Peterborough England

Adult Offender Re-Entry Program Manager / PREA Program Manager (October 2006 - April 2007)

Wyoming Department of Corrections, Support Services / Prison Division Cheyenne WY

Tobacco Cessation Program Manager (November 2005 - September 2006)

Wyoming Department of Corrections, Support Services Division Cheyenne, WY

Substance Abuse Control Plan Coordinator / Legislative Liaison (July 2004 - November 2005)

Wyoming Department of Health, Mental Health & Substance Abuse Division Cheyenne, WY

Training & Technical Assistance Manager (March 2000 - July 2004)

Akeela, Inc., Anchorage Alaska

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