Project Manager/Business Analyst Resume

SUMMARY

Detail - oriented Project Manager/Business Analyst with 20 plus years experience in delivery of strategic IT projects to assist organizations in defining system overhaul, application delivery, conversion, and budget planning. Industry knowledge in financial services, center management, customer service and technology to bridge IT service deployment models.
Fluent in both Waterfall and Agile methodologies with responsibilities for end to end project delivery which include application development, organizational change management, governance, policies/process and IT support knowledge, requirements documentation/development and UAT documentation/testing.

PROFESSIONAL EXPERIENCE

Project Manager/Business Analyst

Confidential

Responsibilities:

Agile/Waterfall Hybrid PM and BA for customer facing applications
Manage Jira Dashboards, Confluence additions and updates and PM/BA team project alignments.
Manage Project Release schedule, implementation preparation and monthly project implementation.
Facilitate weekly PM/BA project alignment calls with updates to Jira per project need.

Owner/Retail Project Manager/Business Analyst

Confidential

Responsibilities:

Managed day to day operations for in person retail and online business sales.
Developed and managed marketing requirements boosting sales online and in person.
Managed overall retail purchases and logistics.
Defined training strategy, material and execution for internal employees’ customer communication.
Managed the workforce management project implementation. Created and maintained retail project plans. Monitored project tasks and appropriately distributed projects among team members.
Developed training materials, delivered presentation and implemented new processes.

Sr. Project Manager/Business Analyst

Confidential

Responsibilities:

Agile PM for Global internal application and process delivery effort. Scrum manager facilitation include enforcement of time boxes, impediment resolution point of contact, artifact updates from daily sprints.
Waterfall PM managing multiple concurrent waterfall projects end to end. Reviewed, defined and documented business concepts for technical requirements.
Involved in the migration completion of legacy systems and applications to internal platform. Functions included review of current state, writing business requirements, test script creation, user acceptance testing and certifying applications, and scheduling client upgrades.
Defined training strategy, material and execution for internal employees’ customer communication.
Managed emergency customer impacted application updates and code changes.
Managed Annuity, Life Insurance and Property and Casualty projects completing business requirements, functional review, system implementation and testing.

Assistant Vice President/Project Manager

Confidential

Responsibilities:

Gathered and defined and documented business requirements for Options and Mutual Fund streams. Review, further defined and translated business concepts and functional requirements assessing client need. Recommended solutions based on risk and cost vs benefit.
Developed and documented current/new business workflow, procedures, roles and responsibilities using a structured documentation process.
Build test strategy in collaboration with IT. Define the UAT, parallel and end to end integration testing requirements. Developed user acceptance test scripts and test plans. Work with business users/owners validating test results.
Organized monthly meetings with senior management team to discuss and define severity to prioritize escalated issues. Conducted detailed analysis of headcount needs and potential savings by combining functions and business units.
Managed project life cycle including project proposal, ROI, project funding and negotiation. Coordinated issuance of RFP and vendor/consultant selections for system roll out. Coordinated the upgrade and testing of applications and training for new application implementation and functionality.
Defined and implemented new process improvement strategy for newly developed customer Account Review application.
Developed and conducted internal customer associate training introducing external paperless delivery. Completed gap analysis to further determine issues for second level fixes.