PROFESSIONAL SUMMARY:

• 20 years plus of progressive delivery technical and managerial experience in industries including Information technology business in areas of Enterprise and Application Project Management - PMP Skills, Business Process evaluation/improvement, Client Portfolio Management, Governance, Resource Allocation/Management, Program Management, Application Development and Change/Defect Management using Waterfall and Agile methodologies.
• Day to day management of a large-scale project to develop and implement programs that integrate Medicare and Medicaid coverage.
• Expert knowledge of Medicare managed care eligibility, benefits and premium development rules and processes.
• Expertise in ACA -Health Care, Medicare Domain, Federal (State and City) Welfare Management Systems, Carrier Finance, Peoplesoft Applications, Networking, Security Infrastructure, Insurance, Banking, Vendor Management, Procurement Management.
• Maintained a story wall and utilized RTC (Rational Team Concert) for burn down charts and velocity, which is an open multi-platform tool for my team collaboration.
• Experience in SLA's preparation, Cost benefit analysis, Cost to profit ratio, change request controls drafting.
• People manager, adept at leading cross-functional development and QA teams as well as working across various stakeholder groups. Institutes process improvements to drive measurable impact in efficiency and performance.
• Expert problem-solving skills and background in full Software Development Life Cycle (SDLC) from requirements through implementation and support.
• Handled complex projects using “Waterfall” and “Agile” methodologies. Single point of contact while successfully delivering projects in a fast-paced, high functioning environment.
• Reported directly to CTO/Deputy Commissioner, Sr. Vice President for all project dashboards and reporting updates.
• Advanced knowledge of Agile Tools (Jira, Rally, VSTS, RTC) and Agile Metrics.
• Excellent qualities of a Scrum Master leading Scrum ceremonies with successful sprint planning and execution. Managing onshore and offshore teams.

PROFESSIONAL EXPERIENCE:

Confidential, Tampa, FL

Sr. Program/Project Manager

Responsibilities:

• Actively managing agile and waterfall application delivery projects ensuring successful implementation of ongoing projects in all phases of project from initiation to implementation and ensuring project closing with 100% client satisfaction.
• As Scrum Master, coached the product owner and team on Lean-Agile practices and mindsets and to build the product backlog, facilitated the daily scrum, and removed impediments to help teams meet the sprint goals.
• Encouraged team level, and program level on Continuous Integration and Communities of Practice around SAFe, Lean, Agile and Scrum.
• Develop and implement comprehensive, structured, and scalable approach to Health Plans and technology management of Managed Care eligibility, benefits and coverage rules and processes.
• Design test management for types of testing using Rational Quality Manager; deploy and utilize defect management tool Rational Team Concert.
• Developed, implemented Agile best practice standards (iterative and incremental deployment) (T-shirt budget to large budget) including the use of boards and tools and collaborates with executive leadership team on portfolio governance for Scrum, Kanban. Transformation from traditional waterfall delivery methods to more agile/iterative delivery methods. Manage MVP (Minimum Viable Product) development.
• Provided good enterprise architecture bring important business benefits, which are clearly visible in the net profit or loss of a company or organization.
• Leading the new Onboarding projects for new clients to ensure successful onboarding from start to finish achieving maximum client satisfaction. Regular involvement in client facing meetings to ensure collaboration, constant communication and smooth transition on the new platforms. Managing cross functional team and developing estimates, tshirt sizing (small, medium, large and x large), project plans, and weekly dashboard reports.
• Successfully transitioned from Waterfall to Agile culture and led the ongoing project in Srcum Master role in Agile/Jira environment. Work closely with the Product Owner to ensure success in running the sprints. Deeply involved in ensuring all the stakeholders are engaged and projects goals are met.
• Managing complex multi-million-dollar projects adhering to continuous process improvement adhering to quality and implementing PMO standards leading to improved customer satisfaction. Resulting in huge successful implementation to meet goal, cost, scope and project objectives. Valuable team player maintains strong relationship throughout the organization and customers. Managing interface projects with carriers on financial reporting/analysis and provided monthly financial reporting to 5 different clients which led to simplify the visibility of the financial d Confidential .
• Manage vendor negotiations for cost analysis, evaluation for company’s hardware and software products.
• Followed and contributed PMO guidelines to handle Governance, Defect Management and Change Management along with the ongoing PMO complex projects ensuring all regulatory needs are met to stay in compliance. Due to a solid process followed the defect percentage were managed by prioritizing and involving key stake holders to identify gaps and move closer to the goal of zero defects. Managing onsite and offshore teams and delivering successful projects.
• Managing and reporting the newly developed Burndown Plan for each carrier to address the disputes and report the policy and dollar counts each week resulting in Dispute reductions month by month for each Carrier.
• Play a key role in mentoring junior PMs and new hires. Ensuring we have open dialogues continuously, have a listening ear and be available to them to teach, learn and grow at the same time.

Confidential, Tampa, FL

Sr. Project Manager

Responsibilities:

• Managed Business and IT side of the Program Portfolio.
• Managed Eligibility, TPL, Claims, Provider and billing MMIS module implementations software implementations for Medicaid .
• Provide Fiscal responsibility-Audit resources responsibly, cost and benefit analysis.
• Barring architecture capabilities (EA) set up to purely support change delivery programs, it is increasingly recognized that a successful enterprise architecture practice must sit on a firm operational footing.
• Created Epic/Stories for Product Backlog, tasks for Sprint Backlog for development and testing teams utilizing Rational Team Concert (RTC).
• Improved enterprise IT Strategies and practices for client engagement, project methodology, architecture governance, enterprise documentation, infrastructure migration, development team evaluation, and IT support.
• Contributed and managed projects in an Confidential environment following the Confidential ways of working to deliver projects in time, on budget by collaborating with both program and project sponsor and network leaders.

Confidential, Tampa, FL

Sr. Delivery Project Manager (PMO - Lead)

Responsibilities:

• Managed multiple software development projects through all SDLC stages and aspects strictly adhering to PMP methodologies including requirements and software design, scope, goals, and deliverables.
• Play a key role in Onboarding New Clients on Company’s platform. Resurrected a project that was headed for failure by breaking out the project into phases led ongoing sprints, involved and obtained leadership support which resulted in successful implementation meeting the desired goals.
• From time to time played a business analyst combined with PM role to better enhance and clarify the scope to the entire team.
• Agile project status tracking was facilitated through either Jira or Rational Team Concert.
• Outline current and future vision enterprise architecture, including traceability from business and IT strategies to suggested technologies.
• Provide Fiscal responsibility-Audit resources responsibly, cost and benefit analysis.
• Using agile methodologies led project team strategically to deliver and implement projects with 100% client satisfaction.

Confidential, NY

Senior Project Manager /Program Manager

Responsibilities:

• Managed the automation program in the two agencies, city - wide distinguishing unique customization for both the clients.
• Established and led the new PMO office for the City of New York.
• Designed new processes to ensure process are followed and implemented.
• Handled complex projects using “Waterfall” and “Agile” methodologies for all Onboarding and Networking & Security Projects.
• Created the import definitions in RDM for multiple projects which used RSA and Rational Team Concert
• Worked with Enterprise Architects on the proper use of RTC along with RSA
• The project contained, cost-benefit analysis, quality gate application analysis (business requirements, functional requirements, development plan, resource allocation and time and cost project projections)
• I was Single point of contact while successfully delivering projects in a fast-paced, high functioning environment.
• Reported directly to CTO/Deputy Commissioner, Sr. Vice President for all project dashboard and reporting updates.