PROFESSIONAL PROFILE:

Versatile Project Management Professional with over 14 years of project and program management excellence in Financial Services, Government, and Health Insurance. Strong reputation for ability to develop and prioritize programmatic processes, procedures, and policies. Regularly commended for program office standardization efforts resulting in operational cohesion and positive branding. History of successfully adapting program strategies in ambiguous environments. Proponent of organizational assertiveness through employee ownership.

CORE STRENGTHS AND SKILLS:

PMO Standardization

Global Collaboration

Stakeholder Management

Project Value Recovery

Enterprise Communication

Business Case Development

Roadmap Development

Vendor Management

Audit Resolution

Adaptive Strategy

Cross: Functional Leadership

Coaching

PROFESSIONAL EXPERIENCE:

Program Manager

Confidential, Pittsburgh, PA

Responsibilities:

• Program Manager accountable for combining disparate projects within a disjointed laboratory construction program.
• Emphasized employee ownership in connection with gradual external resource reduction for long - term program stability.
• Increased program transparency through application of communication standards and strategic knowledge transfer.
• Designed quarterly program assessment process including quality management to promote internal collaboration of key stakeholders and improve quality of program management
• Designed program management strategy to reduce reliance on external resources resulting in comprehensive roadmap and timeline for program execution following significant cost and schedule delays due to COVID-19
• Identified quarterly program management metrics for commercialization roadmap

Program Management Consultant

Confidential, Pittsburgh, PA

Responsibilities:

• Led program standardization through creation of policies, operational processes, and communication standards.
• Developed Production Services roadmap and program performance goals for Technology Services Group.
• Determined human resource strategy including resource assignments.
• Designed new operational standard through development of patching policies and operating procedures resulting in resolution of critical audit findings and improvement in patching execution
• Reduced scheduling inaccuracies and rescheduling requests by 40% through development of change management and patching issue resolution processes
• Implemented continuous improvement mechanisms including program self-governance processIncreased resource engagement and productivity including corrective action for development of enterprise scheduling tool

Senior Project Consultant

Confidential, Pittsburgh, PA

Responsibilities:

• Managed report development and data warehouse efforts for market expansions including data file intake.
• Facilitated reporting requirement sessions and represented the BI PMO for cross-functional working groups.
• Successfully completed 5 projects in 5 months.
• Led successful delivery of updated report suite for state of Mississippi within 60 days, including oversight of 10 analysts and 60 reports
• Developed standard regulatory project timeline template for BI project managers
• Developed user acceptance testing questionnaire for project intake process

Senior Project Manager

Confidential, Pittsburgh, PA

Responsibilities:

• Implemented enterprise governance risk and compliance software for enterprise program office.
• Mentored junior Project Managers and Business Analysts.
• Managed standardization of PMO project management practices and reporting.
• Led geographically dispersed matrix resources including external consultants and performed resource assessments for more effective resource allocation.
• Designed organizational strategies and materials.
• Drove enterprise project communication.
• Designed recovery strategy for $1MM internal audit workstream including oversight of configuration activities and end user testing cycles, resulting in on schedule delivery and maintenance of critical customer relationship
• Navigated budget and resource reductions for on time expansion of issues management module including delivery of for over 800 employees and contractors
• Led strategic planning effort resulting in development of key artifacts and annual workstream strategy, saving over $200k on consulting fees and external support costs

Consultant

Confidential, Washington, DC

Responsibilities:

• Project Management Subject Matter Expert (SME) and Master Scheduler for a federal Program Office.
• Supported program management reporting activities including financial and change management reports.
• Onboarded subcontractor resources including negotiation of deliverable schedule and SharePoint .
• Designed schedule management framework within 30 days of hire, resulting in elimination of unnecessary requirements and increased program leadership participation
• Completed 4-month gap analysis bringing earned value management reporting current within 90 days of hire
• Created performance management framework including operating model and reporting schedule closing out major contract deliverable

Consultant

Confidential, Washington, DC

Responsibilities:

• Communications consultant providing expertise in development of marketing materials for customer's agency-wide privacy awareness campaign.
• Developed 3 prototypes for print and electronic advertising within first 45 days of hire, including package chosen as final selection for customer's agency-wide campaign
• Developed needs assessment to improve communication with internal customers

IT Program Analyst

Confidential, Rosslyn, VA

Responsibilities:

• Led requirements management efforts including facilitation of process development sessions with more than 30 SMEs
• Established communications framework, selecting cadre representatives in each field office to develop investment support and drive end user adoption
• Identified additional 200k savings through proposal of more suitable helpdesk approach allowing for more efficient use of funds

Project Management Specialist

Confidential, Washington, DC

Responsibilities:

• Developed program office framework for new PMO including project scheduling and change management standards.
• Responsible for development of earned value management reporting including monthly executive summaries.
• Assistant Designated Security Officer responsible for partnering with Office of Inspector General (OIG) to resolve audit issues.
• Developed project and program-level artifacts for executive stage gates.
• Project Lead for systems inventory effort responsible for documentation of business owners, systems, and applicable reporting requirements

IT Project Manager

Confidential, Rockville, MD

Responsibilities:

• Delivered transformative web design and SharePoint development projects for senior executives and critical business units.
• Provided leadership for project teams of up to 10 matrix resources including graphic designers, developers, and business analysts.
• Improved vendor accountability through implementation of evidenced based status reporting.
• Recovered PMO investment through rebranding and rescoping amenities application project, becoming the first project manager to close the project in 5 years. Resulted in return on investment for long-standing customer and additional project opportunities for PMO staff
• Implemented SharePoint approval workflow project ahead of 90-day deadline managing team of 5 technical resources and 18+ Administrative OfficersDelivered design prototypes following completion of division-wide outreach with senior executive stakeholders and business representatives including the Director, Office of Research Services