SUMMARY:

• With more than 10 years in the information technology industry, I have a wide range of experience providing project and account management experience and is seasoned in Agile Scrum, documenting, and implementing business technology solutions.
• Extensive work experience as a Business Analyst in all phases of Software Development Life Cycle.
• Expertise in all phases of the software development life cycle, with emphasis on Business Requirements Analysis and Documentation, Business Process Modeling, and User Acceptance Testing (UAT).
• Excellent in articulating Request for Proposals (RFPs), Statement of Work (SOW), Business Requirements Document (BRD), Functional Requirements Document (FRD), Technical Specifications Document (TSD), Use Cases, User Stories, and Test Cases.
• Extensive experience in business requirements decomposition and prioritization in concurrence with SMEs and key Stakeholders.
• Well versed in activities related to Change Management, Risk Management, Scope Management, Quality Management, and Issue Management.
• Adept in various software development methodologies like Agile (Scrum) and Waterfall across the span of various projects.
• Highly experienced in using GAP Analysis techniques to gain a clear understanding of the AS - IS state of the system and additionally derive new user scenarios to understand the potential TO-BE system.
• Participated in extensive JAD sessions with the stakeholders and the project managers by conducting Personal Interviews, Questionnaire, Brainstorming, and Rapid Application Development (RAD) methodology to get a better understanding of client business processes.
• Excellent knowledge of Unified Modeling Language (UML) by hands-on expertise in creating Use Case Diagrams, Sequence Diagrams, Activity Diagrams and Class Diagrams.
• Proficient in the use of MS Visio, MS Word, MS PowerPoint, MS Excel as well as MS Project.
• Proficient in Functional, Regression, System Integration (SIT), Acceptance (UAT), Load, Security, Compatibility, and Performance testing of software products.
• Well-versed in Quality Control (QC) measures, and creation of Test Plans, Test Scenarios, Test Cases and Test Scripts.
• Experienced in preparing and documenting the User Acceptance Test (UAT) plan, and successful execution of UAT.
• Extensive experience in Bugs/ Defects Tracking during SIT and UAT, and Post-Production Support. RQM System.
• Proven track record of creating clear and concise deliverables, that reflect deep understanding of business needs.
• Highly proactive, self-motivated and dependable with excellent analytical, communication, presentation and technical skills.

TECHNICAL SKILLS:

UML Tools: Microsoft Visio.

Test & Defect Management: Quality Centre.

Databases: Oracle, MS Access, SQL Server.

Testing Tools: Win Runner, Load Runner, Quick Test Pro.

SDLC Methodology: Agile, Waterfall.

Languages: XML, UML, HTML.

Operating Systems: Windows NT/98/2000/XP, MS-DOS, UNIX.

EXPERIENCE:

Confidential

Project Manager/ Scrum Master

Responsibilities:

• I have accomplished servant - leader skills, knowledge and I’m capable of delivering large-scale software and Web development projects on time and on budget by effectively collaborating, facilitating, leading and coaching multiple Scrum teams.
• Expert at driving the adoption and enforcement of Scrum rules, removing impediments and fostering self-management.
• Capable of bringing overwhelming enthusiasm and awareness to projects, applying expert judgment to the removal of impediments, keeping teams focused and delivering success in rapidly evolving and dynamic environments.
• Developed a detailed Project Schedule outlining tasks and dates that are agreeable to both CGI and Client. The Project Schedule included delivery schedule, and contained resource planning, critical path determination, task durations, implementation checklists and milestones.
• Facilitated Requirement gathering sessions and Tech Discovery sessions to ensure all the gaps are bridged with Client and CGI confirmation.
• Responsible for Project kick off meeting; Client and CGI engagement and continuous improvement on commitment and building relationships.
• Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)
• Enact change and continuous improvement increasing the productivity of Scrum teams and the quality of deliverables
• Empowered teams to self-organize and grow cross-functionality
• Protect team from over-commitment, manage backlog, prioritize resolution of defects/bugs as evidenced by the on-time delivery of major initiatives
• Met goal of addressing and resolving issues within 24 hours
• Manage the lifecycle of development, from ideation to sprints to deployment
• Communicate with other management, engineers, product managers and support specialists on automation issues
• Track and communicate team velocity and sprint/release progress
• Track and manage resources and hours per SOW via burn-down charts for visibility to client

Confidential

Senior Business Analyst

Responsibilities:

• Worked with Business Users to define functional and technical requirements to develop compliance and governance application, which aggregates large data sets for client reference data.
• Created/ Improved Business Requirements Document (BRD) for functional and non-functional requirements.
• Reviewed and Finalized SOP
• Negotiate and liaise between business teams, technology teams, and support teams
• Deliver cost effective, high performance technology solutions
• Worked with users and stakeholders to analyze and validate requirements
• Manage project through status meetings, weekly reports, identifying risks, and tracking issues
• Created Data in RAM for testing purpose
• Gathered requirements in the form of user stories from onsi­te as well as offshore product owners/ stakeholders.

Confidential

Senior Scrum Master

Responsibilities:

• Evangelist of agile/scrum principles and methodology.
• Proven ability to work creatively and analytically in a problem-solving environment.
• Eight years scrum experience.
• Facilitate sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations.
• Protect development team from outside distractions, impediments, or team conflicts, and maintain focus on product backlog; project timeline.
• Work closely with project owner in backlog management and continuous delivery of features.
• Educate and reinforce scrum methodology and agile framework to team members and stakeholders.
• Direct and lead development team from project initiation through the delivery of final product.
• Track and Manage Defects
• Managed project scope to ensure delivery was compliant with scope commitment.
• Tracked and managed product backlog, burn down metrics, velocity, and task breakdown.

Confidential

Senior Business Analyst

Responsibilities:

• Process workflow
• Related ARM configuration considerations
• Data requirements for the functional area
• Interface considerations
• Related assumptions with any identified solution gaps
• Design decisions taken.
• Provides guidance and direction to Con Edison project team with respect to functional and technical design of configuration, interfaces, conversion and extensions

Confidential, Phoenix, AZ

Sr. Business Analyst/ Scrum Master

Responsibilities:

• Gathered requirements in the form of user stories from onsi­te as well as offshore product owners/ stakeholders.
• Worked with Business Users to define functional and technical requirements to develop compliance and governance application, which aggregates large data sets for client reference data.
• Analysed user stories and created narratives including screen mock-ups and wireframes.
• As a scrum master, conducted daily status meetings with the offshore development and testing team.
• Resolved impediments for onsite as well as offshore tech team.
• Provided user story walk-through to offshore development and testing team.
• Assisted the tech team and design team in clarifying the requirements for each sprint.
• Effectively managed scope-creep for every sprint, and assisted the stakeholders in prioritizing the requirements.
• Educated the stakeholders in identifying the nice-to-have requirements from the critical and essential requirements.
• Provided a demo of the functionalities before each Sprint release.

Confidential, Richmond, VA

Sr. Business Analyst/ Scrum Master

Responsibilities:

• Collaborated with management and business units to define innovative ways to utilize data and related tools to achieve business objectives.
• Coordinated, scheduled and conducted brainstorming sessions in order to document existing process, that is AS-IS current state analysis.
• Developed requirements documentation inclusive of user stories/ narratives, process flows, data flows, functional requirements document, system specification document, requirement traceability matrix, and mock-ups.
• Provided technical design leadership by conducting detailed design sessions with the tech team and stakeholders.
• Conducted extensive GAP analysis between the processes and recommended standard process for GA.
• Ascertained the level of efforts involved in implementing functional and non-functional requirements, and cascaded that information to the project manager for potential deviations from the baseline documents.
• Developed UI screen mock-ups, wireframes and Workflow analysis for Web Based application development.
• Initiated and facilitated the weekly status calls, documented Minutes of meetings, tracked issues/risks, and followed up on open/action items that were created during the meetings.
• Collaborated with development and testing teams to provide Subject Matter Expertise, ensure that out of the box functionality is leveraged and to assist in troubleshooting and resolving issues.
• Extensively worked with developers to determine functionality options and associated level of effort and to communicate any trade-offs between usability and cost to the business units.
• Liaised with tech team to help drive successful implementation, especially in terms of testing and impact analysis for proposed changes.
• Developed test strategy and testing plan to review the developed code for completeness and alignment with user stories and acceptance criteria.
• Participated in the development and planning of the User Acceptance Testing activities, including test plans, test cases and test scripts.

Confidential, San Ramon, CA

Business Analyst

Responsibilities:

• Facilitated, managed and conducted Proof of Concept (POC) with the initial vendor selection by preparing the required documentation and helping the vendors understand Confidential ’s succession management process, and setting expectations on the turnaround timeline for each vendor.
• Worked on HR data security requirements like Single Sign on (SSO) with the tech team to protect the HR data in accordance with privacy laws and data sensitivity regulations.
• Created a RACI matrix to enhance the project management and business analysis efforts, and streamline the recognition of roles and responsibilities of the entire project team, including the stakeholders, and sponsors, etc.
• Interacted with stakeholders on a weekly basis to gather, and document requirements using JAD sessions, one-on-one interviews, and brainstorming sessions.
• Assisted the stakeholders in prioritizing the requirements and facilitated the allocation of requirements into future sprints.
• Documented functional and non-functional requirements in the form of Use Cases and Use Case diagram using the UML Methodology.
• Created Business Requirements Document to document the overall high-level requirements for the entire project.
• Created wireframes and prototype with the help of UI team to help the stakeholders visualize the requirements.
• Collaborated with the stakeholders for sign-off on the requirements on a strict timeline for every sprint.
• Closely interacted with the design and build team to understand application functionality feasibility, and provided walkthrough of navigational flow and UI requirements.
• Conducted daily scrum meetings with the tech team to go over the progress of the design and development efforts, and removing any impediments that the team may foresee.
• Created Test Plan, test scenarios, test cases, and test scripts in HP Quality Centre for every sprint.
• Created backward/reverse traceability matrix to ensure that test scenarios and test cases have a one-to-one mapping to the business objectives and business requirements.
• Conducted daily status meetings with the test team to identify and resolve potential bugs in the test environment during SIT, and functional testing.
• Coordinated, created and conducted software demo for User Acceptance Testing (UAT).

Environment: MS Word, MS Access, MS Excel, MS Visio, SQL, Oracle, Requisite Pro and Clear Case.

Confidential, Los Angeles, CA

Business Analyst

Responsibilities:

• Participated in various meetings/discussions with Product Owner, SME, Lead Business Analyst, and Project Manager, to discuss and consolidate the business requirements.
• Created and Managed Features to ensure that the business vision and goal is carried down to the Implementation Level by seeding features in to Agile Release Train as per the Release Planning.
• Gathered, analysed and proposed the future state standard business process using MS Visio.
• Monitored and managed the project key milestones by updating and tracking project timelines in MS Project.
• Analysed, defined, documented and communicated business requirements to technical architects, developers by interacting with the end users to meet business needs.
• Assisted product owners prioritize the Product Backlog and perform Product Backlog Grooming, and authored User Stories and narratives.
• Facilitated the sprint plan, daily scrum meeting & retrospective meetings in each sprint cycle and removed Impediments.
• Attended Sprint review meetings with product owners and stakeholders, and provided User Story Walkthroughs for each sprint.
• Tracked the performance and progress of each sprint cycle with burn down chart and identified burn down velocity.
• Designed process flow diagrams reflecting current and proposed business processes and its functionalities.
• Created component and sequence and process flow diagrams using Unified Modeling Language (UML).
• Extensively used SharePoint as a common repository for all project related key documents, and analysed and updated knowledge base for data accuracy.
• Coordinated the execution of Unit Testing, System Integration Testing (SIT), Performance & Service level testing and User Acceptance Testing (UAT).
• Regularly interacted with the Testing team for successful execution of Test Plans, Test Data, Test Cases, and resolved issues upon detection of bugs and documented the Test Metrics.
• Provided Post-Production support to the stakeholders including bug fixes and training.

Environment: Scrum, UNIX Agile, MS Project, Visio, UML, SharePoint 2013, Asp.net, C#, Oracle.

Confidential, Sacramento, CA

Business Analyst

Responsibilities:

• Conducted meetings/interviews and JAD sessions with Confidential Investment Committee, Investment Staff including Risk Management Consultants and General Pension Consultants to collect high-level business and system requirements.
• Closely worked with the Subject Matter Experts (SMEs) to understand and document the key drawbacks in the current risk management system.
• Mapped the current state of risk management system using MS Visio.
• Created Business Requirements Document (BRD) for functional and non-functional requirements.
• Documented Business Process Flow using Unified Modeling Language that is Activity Diagram, Entity-Relationship Diagram, Sequence Diagram, etc.
• Created Mock-ups and Wireframes for GUI requirements during the requirements gathering process.
• Developed Use-Cases and created Use-Case Diagrams to identify and define the functional requirements.
• Assisted the stakeholders in prioritizing the business requirements, and swiftly provided cost-benefit analysis on nice-to-have requirements.
• Provided complete walkthrough of requirements to the Design team, Implementation team, and Database team.
• Spearheaded the weekly status meetings with the key stakeholders, and monthly status meetings with the senior management to provide updates on milestones, impediments, budget & timeline, etc.
• Streamlined the process of Change Request by putting the formal change request management plan into action, and authored the change request form templates.
• Wrote Test plan, Test cases, and Test scripts for System Integration Test, and Regression Test.
• Prepared and monitored the Defects tracker during SIT.
• Assisted the stakeholders during User Acceptance Testing (UAT) by providing the UAT test cases and test scripts.
• Created Training Manual for the enhanced Risk Management System for the end-users/ stakeholders.