SUMMARY:

• An experienced professional with more than 25 years of experience managing departments and large and complex business and IT initiatives, programs, and projects for Confidential 500 companies using PMO processes and procedures within complex matrix environments.
• Has an established track record with respect to organizing department’s workload and assignments, completing projects under budget and within scope, developing policies and standard operating procedures, creating job descriptions and performance expectations, conducting employee performance evaluations, hiring and terminating employees, establishing vision and strategic goals, and structuring training and development programs for employees.
• Have a proven ability to work with all levels of management personnel and stakeholders. Excellent communicator, planner, motivator, coach, and problem solver with management experience including.
• Waterfall Methodology
• Agile Methodology
• PMI Processes & Methodology
• ITSM (IT Service Management; defines the WHAT)
• ITIL (Information Technology Infrastructure Library) (defines the HOW)
• SDLC Methodology
• SOX Compliance
• SharePoint
• Microsoft Office Suite, MS Project, Visio, PowerPoint, Word, Excel, and Various Web Browsers
• Automated Test Tools and Programs, Backup Applications, and Network Management Utilities
• JDA (8.0)
• JDE EnterpriseOne (9.1)
• Microsoft NT Server and Workstation, Novell Netware, Microsoft Exchange Server, and Outlook
• Financial EDI configuration and testing
• PeopleSoft AP Implementation
• Oracle GL upgrade
• Black Knight’s LoanSphere Empower software for Wholesale and Retail lenders, and Lending Space software for Correspondent lenders
• SAP FSCD
• Cerner Clinical Applications
• Confidential /Allscripts Clinical Applications
• Meditech Clinical Applications
• Siemens Clinical Applications
• HL7 and XML Interfaces
• EMR/EHR EDI configuration and testing
• Rules Engine
• Optum EasyGrouper (institutional claims pricers/payment
• McKesson CXT - S (professional claims NCCI edits/payment
• ARRA American Recovery and Reinvestment Act / Meaningful Use
• Clinical Applications: ADT/Patient Demographics, Scheduling, Radiology & Oncology, Surgery, Mammography, Patient Financial Accounting and Charging, Knowledge Based Charting, Transcription and Dictation Services, Laboratory, Fetal Monitoring, Claims and Billing, Revenue Cycle, and Pharmacy

PROFESSIONAL EXPERIENCE:

Confidential, Los Angeles, CA

Sr. IT Project Manager

Responsibilities:

• Develop detailed master program Agile plans for IT and Bus
• Develop strategic program road map for all projects and workstreams
• Managed the gathering of business and technical requirements, design, deployment, and deployment activities and deliverables
• Track, manage, and resolve critical program level risks and issues
• Identify all intra and inter dependencies between projects and programs
• Create executive level dashboards and status reports
• Track and manage resources billable hours
• Develop and manage program level budget and financial reporting
• Create implementation schedule and master plan
• Manage the overall testing strategy and plan
• Manage the training plan and schedule

Confidential, Orange & Norwalk, CA

Sr. Program Manager

Responsibilities:

• Manage the hiring and on - boarding of contractors
• Create the program charter and project and department budget
• Developed the detailed ePMO guidelines manual
• Managed the development of the “new project intake/request” processes, procedures, and workflows
• Managed the development of the “document routing and approval” processes, procedures, and workflows
• Managed the design and development of the ePMO and SharePoint and PPM (Project Portfolio Management) sites
• Created training plan and session documentation
• Managed the RFP selection process for SharePoint implementation vendor

Confidential, Rancho Cucamonga, CA

Sr. Project Manager

Responsibilities:

• Develop and manage charters, Agile project plans, SOW, and scope documents
• Responsible for managing Agile daily standup meetings, update Confidential Backlog and Burn-down chart, and update as needed Master Product Backlog / Requirements.
• Create and manage project schedules in MS Project and WorkFront
• Facilitate the gathering and documenting of business, functional, and technical requirements
• Schedule and facilitate planning meetings with vendors, IT resources, and business resources
• Work with vendors (McKesson) and business team to understand and document current business process and procedures (current state), and leverage the new applications functionality to improve business users’ procedures, policies, efficiencies going forward, and update SOPs (Standard Operating Procedures) and other end-user documentation and communicates new procedural changes to other impacted departments / stakeholders
• Manage and participate in weekly cross-functional team meetings
• Participate in weekly and monthly steering committee meetings
• Create and disseminate weekly status reports
• Track, manage, and resolve critical issues and risks
• Manage project change controls: Identify, analyze, document, submit, and manage change requests to the PMO and Steering Committee for review that impact my projects’ scope, schedule, costs, and resources. Also, identify possible work-arounds, mitigation options, or contingencies for changes. Work with business and technical teams to develop, test, and implement the changes/new functionality and obtain required signoffs
• Identify, track, and manage all risks and issues throughout the projects
• Manage the development of test plans, scenarios, and cases

Confidential, Irvine, CA

Sr. Project Manager

Responsibilities:

• Create and manage project plans, budgets, and other PMO required documents
• Schedule and facilitate planning and analysis sessions with vendors and internal teams
• Responsible for setting up, conducting, and managing Agile daily standup meetings, update Confidential Backlog and Burn-down chart, and update as needed Master Product Backlog / Requirements.
• Responsible for gather and documenting business, functional, and technical requirements
• Schedule and facilitate planning and analysis sessions with vendors and internal teams
• Manage and participate in weekly cross-functional IT status meetings
• Manage project and operational change requests
• Track, manage, and resolve critical issues and risks
• Develop and distribute weekly status reports
• Manage UAT testing cases development, testing, and defects remediation

Confidential, Santa Ana, CA

Sr. Project Manager/Program Manager

Responsibilities:

• Develop and manage and MS project plans for loan origination and services systems
• Create and manage cross-functional milestones, priorities, and deliverables plans
• Schedule and facilitate planning and analysis sessions with vendors and internal teams
• Manage and participate in weekly cross-functional IT status meetings
• Manage project and operational change requests
• Track, manage, and resolve critical issues and risks
• Develop and distribute weekly status reports

Confidential, Torrance, CA

Sr. Program Manager & Project Manager, PMO

Responsibilities:

• Create and manage a project budget in excess of $10 million dollars
• Develop and manage integrated program project plans
• Create integrated milestones and deliverables plans
• Develop integrated test schedule and plan
• Manage and participate in bi-monthly cross-functional steering committee meetings
• Manage and participate in weekly cross-functional workgroup meetings
• Conduct and participate in business and technical requirements gather sessions
• Conduct weekly project mangers’ status meetings
• Manage project and operational change requests
• Track, manage, and resolve critical program level issues and risks
• Develop executive level status reports and dashboard
• Ensure teams are SOX and PMO compliant
• Conduct impact analysis and create contingency plans
• Manage the configuration and testing of PeopleSoft EDI interfaces to banks and 3rd parties

Confidential, Long Beach, CA

Sr. Project Manager

Responsibilities:

• Create and manage a project budget in excess of $5 million dollars
• Identify, document, track, and manage change requests and submit required documentation to the PMO. Work with the technical and business teams to document requirements, design, development, testing, and deployment of new changes, and obtain formal signoff from stakeholders
• Work with business and technical teams to document current business processes and procedures, perform gap analysis, and identify ways to improve workflows, process and procedures, efficiency, and user experience
• Manage the design, build, testing, and implementation phases
• Manage mock go-live plan and activities
• Develop implantation plan
• Create and manage project plan document and schedule
• Manage and resolve risks and issues
• Conduct business and technical requirements gather sessions
• Conduct weekly team status meetings
• Manage project and operational change requests
• Track, manage, and resolve issues and risks
• Develop executive level status reports

Confidential, Los Angeles, CA

Sr. Project Manager

Responsibilities:

• Manage the design, build, testing, and implementation of financial and clinical applications and interfaces
• Developed project charter and scope documents
• Develop and maintain the Agile Master Product Backlog / Requirements, manage Agile daily standup meetings, update the Confidential Backlog and Burn-down chart
• Create and manage project schedule and plan
• Identify and manage all changes that will impact the projects’ scope. schedule, costs, or resources. Work with the business and technical teams to identify impacts, possible work-arounds, and etc. Submit required change requests forms to the PMO for review and approval. Work with the technical and business teams to gather requirements, design, build, test, and implement the change in the appropriate environments
• Manage and resolve risks and issues
• Conduct business and technical requirements gather sessions
• Conduct weekly team status meetings
• Manage project and operational change requests, and submit required documentation to the PMO
• Create and manage project budgets
• Manage the installation of modalities and medical devices

Confidential, Irvine, CA

Sr. Project Manager

Responsibilities:

• Developed project initiation document, to define charter and scope document
• Create and maintain project schedule / plan
• Manage the creation of business requirements documents
• Create and maintain risks and issues
• Facilitate topical and weekly team meetings and provide weekly executive status reports
• Manage the develop of internal and vendor communications plans
• Manage the creation of implementation plans
• Manage the creation of training plans

Confidential, Whittier, CA

Sr. Project Manager

Responsibilities:

• Manage the design, build, testing, and activation of clinical applications and clinical ADT (Admission, Discharge, Transfer) and billing /financials EDI interfaces
• Developed project charter and scope documents
• Create and manage project schedule and plan
• Manage risks, issues, and assumptions
• Conduct business and technical requirements gather sessions
• Participate in corporate level integration and testing weekly meetings
• Provide executive level status reports
• Manage project and operational change requests
• Create and manage project budgets
• Manage the installation of modalities and medical devices
• Manage and mentor Junior Project Managers and Coordinators

Confidential, Orange, CA

Senior Project Manager

Responsibilities:

• Responsible for the project management and upgrade and conversion of Meditech EMR applications and HL7 and XML EDI interfaces.
• Responsible for the project management and upgrade of healthcare applications and infrastructure projects involving servers, switches, EMC SANS Storage, UPS and generator power, HVAC, Citrix Netscaler Servers, and Web Based applications.
• Developed project charter and scope documents
• Create and manage project plan and schedule
• Managed the develop, testing, and implementation of HL7 EDI interfaces to 3rd parties
• Manage risks, issues, and assumptions
• Established project team organization structure, defining team members’ roles and areas of responsibilities
• Assign, manage, and control the daily activities of business analysts and others
• Schedule and facilitate technical planning and weekly status meetings
• Manage status reporting
• Manage and facilitate change control
• Project manage the deployment of medical devices / peripherals

Confidential, Irvine, CA

Sr. Project Manager

Responsibilities:

• Developed and managed the cost benefit analysis
• Developed project charter and scope documents
• Using ITSM (WHAT) and ITIL (HOW) best practices, processes, procedures, workflows, and templates, Work with the business teams and branches to gather and document current processes, procedures, and workflows, conduct gap analysis, and identify and document changes to procedures, and workflows to align with the new system’s capability and functionality to increase users’ efficient and productivity
• Managed projects from the initiation phase through the closeout phase
• Established project team organization structure, defining team members’ roles and areas of responsibilities
• Managed large geographically dispersed projects and cross functional teams in excess of 20+ members
• Assign, manage, and control the daily activities of business analysts and others
• Review and approve business analyst templates and documentation
• Analyze, modify, and approve the collection and organization of business and technical requirements
• Review and modified vendor agreements and contracts
• Provide project status to senior management personnel
• Provide progressive feedback, mentoring, and counseling services to team members
• Facilitated high-level, technical, and weekly project status meetings

Sr. Project Manager

Confidential, Irvine, CA

Responsibilities:

• Developed and maintained detailed project plans, implementation plans, and communications plans
• Define project team member’s performance expectations, roles, and responsibilities
• Manage the day to day activities of business analysts, full time employees, and etc
• Developed project phases and life-cycle
• Conduct daily and weekly technical planning and status reporting meetings
• Define and monitor team members’ performance, provide progressive counseling as needed

Confidential, Torrance, CA

Sr. Project Manager / Consultant

Responsibilities:

• Developed proposals, contracts, RFP, RFI, implementation and project plans
• Responsible for the management and negotiation of vendor contracts and relations
• Conduct product research and analysis, and make recommendations to senior management team
• Participated on the Job Evaluation Committee which was responsible for reviewing, defining, and classifying technical jobs within Confidential E|Solutions in order to develop proper job grades for internal classification and pay.
• Participated in strategic planning sessions in order to define area business level strategies in order to increase profits and maximize the utilization of technical resources.

Confidential, Irvine, CA

Network Services Manager / Consultant

Responsibilities:

• Managed the daily operations and responsibilities of 8 network services department personnel.
• Managed and optimized the performance of NT, Novell, IBM AS/400 servers, and Cisco routers.
• Develop operational policies and standard operating procedures for the IT department as an integral management tool to address issues of internal controls and best practices
• Assessed the corporate print environment, made recommendation to senior management as to reduce Total Cost of Ownership resulting in a net savings of more than $750,000 over a two-year period. Negotiated and managed vendor contracts and agreements
• Project managed the successful build-out and relocation of 2 data centers and 1 customer service department
• Conducted new product research and analysis, and made final recommendations to senior management personnel
• Oversee the budget development process for the IT department and projects in excess of $5 million

Confidential, Westlake Village, CA

Sr. Project Manager / Consultant

Responsibilities:

• Performed gap analyses for major IT initiatives, identifying outstanding areas that could adversely impact initiatives.
• Assessed and defined the resources (personnel, capital, time) required to design a leading-edge data center, and develop the preliminary strategy to effectively and efficiently relocate 100+ cross platform servers (IBM, UNIX, and NT), WAN, EMC SAN Storage, and LAN equipment.
• Analyzed all corporate IT initiatives and defined the technical and business requirements
• Defined and structured cross-functional teams (IBM, UNIX, NT, WAN, CITRIX, ETC), assigning areas of responsibilities for each manager and their respective areas
• Created preliminary detailed projects and implementation plans for over 5 major initiatives with budgets in excess of $5 million dollars
• Planned and facilitated strategic planning sessions with all cross-functional teams. Developed agendas and captured and disseminated meeting minutes
• Resolved interpersonal conflicts and problems between team members, and mentorship