SUMMARY

• Expertise in mapping client / business requirements, application framework, architecture design, development, integration, testing and deployment of complex enterprise system implementations.
• Strong expertise in Architecture, Presales, RFP’s, Estimations, Resource Planning, Design, Development and Implementation
• Expertise in CI/CD process.
• Demonstrated abilities in managing onsite - offshore project models and gained hands on experience in Salesforce.com, Mainframe & Distributed Platforms.
• Conduct the project/program kick-off meetings, Prepare the high level LOE, use the Project Cost Estimation template to derive at the project cost, get the SOW prepared with the PMO team, seek approvals from the client and track the Billing to know the project budget forecast.
• Estimate the project cost, Plan the ramp up and ramp down process, utilize the budget allocated and come up with the contingency plan or utilize management reserves if we are running out budget.
• Extensive experience in management and implementation of Development & Testing Solutions on Salesforce and Enterprise Mobility Development & testing projects.
• Strong Integration experience of Salesforce with SQL, MySQL, DocuSign, Mulesoft, Box.com, QuickBooks, Qualtrics, AWS, Pentaho, Talend, Questionpro etc.
• Adept at overseeing projects from requirements gathering to implementation of Salesforce’s Sales, Service, Marketing and Analytical Cloud.
• Strong experience in developing and implementing solutions using Salesforce Integrations, Lightning, Salesforce1, Apex Language, Apex Triggers, Workflow Rules, Apex Class & Apex Web Services, Visual Force and S-Control
• Experience in managing Enterprise Mobility.
• Extensive experience in the production support, design, development, enhancement, migration, and testing of applications using COBOL, JCL, VSAM, DB2, MVS, FILE-AID, IMS, Syncsort, Abend-Aid, Xpeditor, Endevor, Changeman.
• Excellent experience in all the phases of Software development life cycle (SDLC) including initial conception through final implementation.
• Good experience in leading technical resources for the development and implementation of complex systems requiring multiple interfaces.
• An enterprising leader with uncompromising commitment to performance excellence and motivating teams to maintain deliverables as per the SLA.
• Evaluate the performance of all the project/program teams and give the quarterly performance ratings

TECHNICAL SKILLS

Applications: Insurance, Billing, Accounting, Financial, Credit Card, Data Conversions.

CRM: Salesforce, Lightning, Integration, Salesforce1, Force.com & Visual force

Verticals: Brokerage / Securities, Logistics / Transportation, Utilities.

Platforms: IBM PC/DOS, Windows, Z/OS Mainframe, IBM 3090, MVS/ESA, TSO/ISPF, UNIX.

Languages: COBOL, CICS, JCL, MQ Series, CLIST, REXX, Java, XML, HTML, CSS, C, C++, VB, UNIX Shell, Basic, FORTRAN, Pascal, APEX.

Databases: DB2, IDMS, VSAM, Flat-files, Oracle, MS Access, Stored Procedures, SQLITE.

Tools: Easytrieve, Changeman, Endevor, Xpediter, Life-Pro, SPUFI, File Aid, DITTO,QMF, Idcams, FTP, Syncsort, Jes 2, SDSF, IBM/BMC utilities, Abend-aid, Microsoft Word, Excel, Visio, PowerPoint, Project, Outlook, Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Platform.

Salesforce.com Technologies: Sales Force CRM, Salesforce Lightning, Salesforce1, Marketing Cloud, Sales Force SFA, Apex Language, Apex Classes/Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services, Workflow Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Apex Data Loader, Lightning, Salesforce Integration.

PROFESSIONAL EXPERIENCE

Salesforce Architect

Confidential

Responsibilities:

• Define technical architecture for the Salesforce environment.
• Validated architecture and design to support business value of Agile stories.
• Promoted reusability of functionality within Salesforce platform, including integration components.
• Identify, communicate, and manage risks that may interfere with project execution or success.
• Provided technical architecture strategy and guidance for Salesforce rollouts and assist with design for adoption strategy.
• Managed technical issues and serve as the technical authority for team members throughout issue resolution.
• Supported the full project life cycle using Agile methodologies, including analysis, design, development, delivery, and post-delivery
• Led teams to design, document, develop, deliver, demonstrate, and support custom Salesforce.com solutions for Confidential Users.
• Managed multiple simultaneous projects and delivered quality solutions both on time and on budget, covering the entire software development life cycle from concept to delivery to training.
• Worked closely with Business Team, Auditors to scope and estimate projects.
• Prominent experience in Salesforce Communities, Force.com Sites and portals.
• Salesforce App cloud solution with integration to PIM and HBS will replace the existing legacy QA, PIP and Waiver audit applications providing the auditors (QA and PIP) and Waivers approvers a consolidate view of what is the current pending items and approved waiver to better understand the property status.
• Multiple custom objects in Salesforce will be utilized to persist the data related to all three processes. Salesforce Lightning will be the user interface to provide the user with the latest platform benefits of Salesforce in conjunction with standard Salesforce approval, workflows and email alerts to automate the business processes which in turn will streamline the processes and helps the auditors and approvers coordinate better and work efficiently.
• Best Salesforce community platform like Chatter and Customer community will provide better internal communication on a PIP, QA or a waiver while providing accessibility to external users.
• Pulsar APP mobile platform will provide user mobile options and ease of use while conducting audit or on the go approvals.

Confidential

Responsibilities:

• Design and build the community and salesforce lightning design system(SLDS)
• Created, designed, managed and customized Community cloud module to meet the company needs.
• Used Community Management and Community Workspaces to manage basic setup information including membership and branding, dashboards, reputation levels and points, and topics.
• Performed Community Modernization by assigning specific users as moderators so that they can closely monitor the community.
• Good working knowledge of Salesforce Lightning module
• Responsible for migration of an org into lightning and worked in lightning user interface
• Successfully undertaken various initiatives of Pre-Sales.
• Functioned as Single Point of Contact (SME) for enterprise wide.
• Offered architecture & technical guidance to team members.
• Provided support in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and actions.