SUMMARY OF QUALIFICATIONS

Visionary leader, strategic planner, and creative executive with more than 15 years of combined experience impacting the visibility and performance of Information Technology through hands on performance and strategic management. Specialist knowledge in Information Security, network infrastructure and systems development. Reputation for strong work ethic, high energy, approachability and consistent commitment to corporate success.

Career Progression

• Systems Development, Technical Analyst, Project Manager, Network Manager, Director, Vice President Technical Services to Senior Vice President Information Technology with responsibility for all aspects of information systems and telecommunications.
• Multiple successes in building IT departments from the ground up developing and implementing new products increasing the company's competitive edge and opening up new market opportunities.
• Architect of Community wide IT Infrastructure for multiple agencies and schools.

Information Technology Management

• Lead and managed day-to-day operations for five locations with over 200 employees.
• Successes include, highly developed LAN/WAN/Wi-Fi infrastructure, sophisticated backup, data warehousing and Disaster Recovery, robust web applications, Imaging and automation, state-of-the-art VoIP Call Center, EDI clearinghouse processing and SOX compliant information security.
• Managed multi-million dollar capital budget.

Project Management and System Development

• Lead successful project in development of Reader Technology solution utilizing .NET, MS SQL and XML technologies.
• Designed and Implemented advanced web technologies in .NET and MS SQL for partner agents giving them 24 hour turnaround on underwriting, and claims processing.
• Developed Insurance tracking system utilizing VB and Oracle technologies.

Network Operations and Infrastructure

• Eight years experience managing network infrastructure, data center and call center operations.
• Conducted facility and data center design including space management, power and cooling redundancy and backup, layered security and environmental monitoring.
• Implemented VoIP call center for multiple clients supporting thousands of customers. Utilized Cisco hardware, POE networking and state of the art voice technology applications.
• Wide area network includes hotsite data centers, regional sales offices, major financial servicing centers and numerous client sites including regional network operations for the US Government.

Information Security

• Developed Information Security Plan and Process to bring privately held company into compliance with Sarbanes-Oxley. Achieved highest security rating among Profit Centers for sixth largest capitalized New York Stock Exchange Company.
• Expert level security engineer with extensive experience in multisite WAN environment.

Strategic Management and Vision

• Develop master plans for complex, multi-million dollar information technology projects.
• Select new systems and vendors based on business objectives, requirements, and economic justification.
• Develop business strategies and project marketing plans to service new clients.
• Develop internal systems to track issues and project status to ensure objectives are met.

PROFESSIONAL EXPERIENCE

Confidential

Director of Information Technology

Top IT Executive for largest Jewish non-profit organization in Michigan supporting 19 agencies and schools. Directly report to the CFO with accountability for all areas of Information Technology including LAN/WAN, systems development, web development, database management and analysis.

Accomplishments:

• Rebuilt and developed IT infrastructure including network security, offsite backup and storage, power management, database management and system development.
• Lead projects to develop online applications for International Missions, large scale fund raising events, community wide collaboration and help desk client support.
• Leading project to consolidate community wide IT services and support for all Jewish agencies, schools and Synagogues. The scope includes a variety of areas such as network management and support, email services, database management, web development, server virtualization, backup and Disaster Recovery.

Confidential

Senior Vice President Information Technology

Proctor Financial, Inc. is a wholly-owned subsidiary of Brown Brown, Inc. NYSE:BRO providing insurance and related services to financial institutions. They are ranked as the United States' sixth largest capitalized New York Stock Exchange company. They provide insurance solutions to over 1,500 lenders across the country, including the U.S. government, and a cross section of the top 100 and small to midsized mortgage servicers. Areas of responsibility include LAN/WAN, systems development, systems and desktop support, telecommunications, information security, Call Center operations, imaging and printing operations and Disaster Recovery. Recruited by Proctor in May 1998 as a Programmer/Analyst and worked diligently through four promotions to achieve current status as the top IT Manager.

Senior Vice President Information Technology Confidential

Accomplishments:

• Developed Insurance Tracking system for one of our top clients. Led RAD project to completion saving a four-million dollar client that was on the brink of terminating our contract. This new type of processing opened up markets previously unattainable. The system is built on an MS SQL 2005 database engine with a .Net and VB thin client front end.
• Developed Online Call Monitoring application for Insurance Tracking clients. Users are able to monitor calls within seconds of call completion.
• Developed EDI Clearing House for small financial institutions. Proctor handles all EDI transactions for each client regardless of volume. This represents hundreds of thousands in cost savings to both the client and Proctor. This process opens up new markets to Proctor and its Agent partners.
• Designed automated payment process for our largest client. This government agency was issued a directive to eliminate all paper checks. Created a system where Proctor processes all insurance payments via Automated Clearing House ACH , EDI or manual processing.

Vice President Technical Services Confidential

Accomplishments:

Developed client web sites to give mortgage servicers direct access to their loan information. Internet InForcer Confidential

is an application geared towards mid level clients servicing 20K to 50K loans. Currently over 200 institutions utilize this site averaging 1000 transactions per week. Online Forms Confidential

• is an application geared towards smaller clients servicing less than 20K loans. Currently over 1500 institutions utilize this site averaging 3500 transactions per week.
• Designed and implemented LAN/WAN infrastructure to comply with stringent security requirements of the US Government and major financial servicing systems, such as Fidelity Information Services and Fiserv Lending Solutions. This process encompassed all major areas of security including firewall layering, intrusion detection, desktop security, e-mail filtering and virus protection. Managed 16 LAN/WAN locations with over 225 users and online applications with over 1700 users.
• Established SOX compliance to adhere to new corporate parent's IT guidelines.
• Designed Call Center reporting and monitoring process.

Director Network Services Confidential

Accomplishments:

• Converted manual document processing and data entry to an automated web based Imaging and Workflow system. Company was able to increase and measure productivity while reducing costs dramatically. The business unit was able to provide clients with enhanced online reporting and monitoring access.
• Designed and constructed Disaster Recovery Hot Site with frame connections to all remote and client locations.
• Eliminated illegal software licensing issues through new auditing tools, policy creation, and strict enforcement.
• Implemented web-based hosting ASP services for two products reducing costs and improving margins.

Manager Network Support Confidential

Accomplishments:

• Redesigned and constructed network infrastructure increasing overall system up-time from 67 to 99.5 . Routinely reported monthly uptime numbers of 99.7 or higher in 2001.
• Designed and implemented enterprise backup and recovery system for both PC based and AS/400 applications.
• Implemented corporate Help Desk process.
• Upgraded corporate email to Exchange from Microsoft Mail 4.0.
• Established standards for all hardware and software products.
• Developed new web standards implemented multiple firewalls and DMZ and created web serving standards.
• Assumed Y2K infrastructure activities identified and rectified overlooked Y2K hardware/software issues.

Systems Analyst/Programmer Confidential

Developed Policy Production and Issuance System. Led team in N-Tier development of processing system that produced insurance policies and managed supporting documents and information. The automation process allowed the department to take on additional responsibilities while reducing staff by five FTEs.

Confidential

Technical Consultant

Technical Consultant to Detroit Edison. Project Lead for Technical Training team on Customer Service Billing and Data Warehouse projects.

Accomplishments:

• Created Training and documentation manuals for corporate Data Warehouse.
• Developed audience analysis and employee survey databases.
• Developed WBT Web Based Training and CBT Computer Based Training applications.

Confidential

Project Manager/Systems Analyst/Programmer

SAE Group is a Software Development Company specializing in Satellite Trafficking Systems for high-profile clients. Managed projects and developed applications for MSNBC, CBS News, NBC News Channel, Hughes Satellite Communications and PanAmSat.

Accomplishments:

• Application development in Delphi, VB, C and MS SQL.
• Produced system lifecycle and product documentation.
• Executed system implementations and delivered user training.

Confidential

Systems Analyst/Developer

Developed custom Management and Accounting solutions for the Restaurant Industry. Designed Accounting and Inventory Tracking Systems using dBase and FoxPro.

INVENTORY OF TECHNOLOGY

Operating Systems

• Microsoft Server 2008/2003/2000/NT, Windows 7/XP/2000/ME/98/95/3.x, DOS 6.x/5/3.x.
• Novell Netware 5.x/3.x. IBM OS/400 OS/2
• Hardware Firewall
• Dell - servers, NAS, SAN, blade servers, switches, desktops, workstations and notebooks.
• IBM - servers, eServer BladeCenter, HS20 blades, T600 SAN, fiber switches, AS/400 iSeries 270, LTO 3583. HP - servers, printers and multifunction. Toshiba - eStudio
• Cisco switches 3560/3750/4948, routers 1600/1800/2600, PIX 500 series
• Check Point SecurePlatform, IPSO, NGX R60 and all earlier releases, VPN-1 Edge and Nokia IP 130/330/530.
• Database
• MS - SQL 2008/2005/2000/7.0/6.5, Access 2007/2003/2000/97/95, Oracle 9/8/7, dBase IV, FileMaker 5/6, Sybase SQL Server
• Programming Languages
• VB 5/6, Delphi 1/2/3, C , Dataflex, FoxPro 2.6/3.0, Visual FoxPro 5.0, MS Access, Visual Studio .NET, HTML, ASP
• Networking Firewall
• LAN, WAN, Internet, Intranet, Extranet, Wi-Fi, VoIP, MPLS, VPN, PPP, Frame Relay, Ethernet, TCP/IP, UDP, ICMP, TELNET, FTP, SNMP, SMTP, POP3, RIP, SSH, FTPS, HTTPS, WPA, WEP, SSL, Active Directory, DNS, WINS, DHCP, HTTP, SIP
• Mail, Anti Virus and Backup
• Exchange 2003/2000/5.5, Tivoli Storage Manager, BRMS Media Recovery, Veritas Backup Exec, ARC Serv, Retrospect Backup, Acronis True Image Server, F-Secure Anti-Virus Enterprise Suite, Microsoft Exchange Hosted Services formally Frontbridge
• Productivity and Imaging
• MS Office Suite, MS Visio, MS Project, MS Publisher, MS SharePoint, Crystal Reports Enterprise 10/11, Cognos, Adobe Acrobat 5/6/7/8, Adobe Photoshop, Adobe PageMaker, Rational Rose Enterprise IBM Content Manager, SentryFile.