Software Asset Manager Resume

SUMMARY

A versatile, collaborative, accomplished, and knowledgeable professional with a successful track record and a flair for leading people in the right direction.
Experience well over 30 years. Outstanding organizational and problem - solving skills.
Highly collaborative with a talent for building productive relationships that allow smooth functioning while driving others towards excellence and attaining business goals.
Possess verifiable leadership, interpersonal, and communication skills that help put across things with a crisp point.
A remarkably successful mentor to peers and colleagues, owing to exceptional people skills.
Have a solid track record in achieving the set goals and delivering personal best at every step of the way to provide optimal results.
Thrive in fast-paced business environments and cherish a chance to self-manage things through the innate problem-solving skills and never say never attitude.

TECHNICAL SKILLS

Operating Systems: Microsoft NT, 2000, XP, Vista, Windows 7 and Windows 10; Microsoft Active Directory on Server 2003, and Server 2008; Novell 2.X, 3.X, and 4.X; Citrix Metaframe; Unix; Linux; Red Hat; CentOS; Ubuntu

Network Equipment: Cisco Routers and Switches; Aruba 6000 and 800; Nortel Switches; Enterasys Switches; Linksys (Cisco); Dlink

Software: VMware datacenter virtualization; Remedy; Word, Excel, Visio; AutoCad; Ekahau Wireless Survey; Project

Hardware: HP/Compaq Servers; Dell Servers; IBM Servers; Solaris Servers; Barracuda Enterprise PBX; Edgewater (Edgemark) Datashaper router used for VoIP; SuperMicro Server

PROFESSIONAL EXPERIENCE

Confidential

Software Asset Manager

Responsibilities:

Utilizing the ServiceNow Platform and specifically the Software Asset Management Module (SAM) to examine data, identify issues, and make decisions for remediation of 7,300+ Non-Normalized Software products that reside on more than 200+ enterprise devices. Creating custom products on occasion within ServiceNow when software discovery fails.

Confidential

IT Scrum Master / Project Manager

Responsibilities:

Took on the responsibilities of Scrum Master for the Service Now development team in support of the organization’s Agile transformation to Agile. Coached the team in the Agile methodologies. Facilitated all ceremonies such as Daily standup, Product Owner demonstrations, Retrospectives, and Sprint planning.
Responsibilities included removing impediments that the team presented during each 2-week sprint cycle.
Provided training of new team members helping them to use Version One which was used daily in support of building stories and acceptance criteria. Worked with the Product Owner to create product roadmaps needed to set the overall vision of the product.
Ability to standup a DevOps solution which tied development work into automatic deployment and testing of code that addressed additional functionality for the business.
Worked with other departments such as Identity to ensure that Single Sign-on was setup and working for the ServiceNow platform. This required much coordination between the different groups to ensure that changes were functional in all three environments (Test, Training, Staging, and Production in a timely fashion. As these were not ServiceNow resources, had to work with the Manager of those resources to complete the project on time and within budget.

Confidential

Technical Project Manager

Responsibilities:

Provide expert oversight in coordinating several infrastructure projects, including migration of several critical applications to a centralized data center at a remote location. All managed projects were tracked using a CMMI matrix, reviewing schedule, and effort deviations weekly until project completion.
Led a high-visibility project that supported the Catamaran client focused on ensuring that all critical applications were available before, during, and after the migration with no downtime during normal business operational times.
Setup and configured a virtualized FTP server environment from the ground up using VMware’s ESXi 5 server; installed a guest operating system with vCenter server set up to provide overall environment management utilities required to manage the guest operating systems.
Migrated more than 30 applications that were part of a 2-zone environment, which consists of a frontend and backend servers. These critical applications required working daily with stakeholders to ensure that test plans were created and executed with no errors or issues discovered.
Provided technical management regarding Windows XP to Windows migration working with the end-users community to capture all user's files and folders and users profiles to a network drive then upgrading users' workstation from XP to Windows 7 with minimal downtime.
Managed several small projects where multiple physical servers were converted to virtual servers consisting of VMWare hosts and SAN based storage, allowing the servers to be vMotioned by VMWare in the event of a server outage.

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