SUMMARY:

• 15 - Years of experience in IT-Industry played multiple roles as Senior Lead Consultant /Service Delivery Manager for Global Technical Support Project Planning and managing various projects. Managed AWS, DevOps and SQL Database Administration Projects.
• Experience on AWS and DevOps Administration, Project management, quality management, and Vendor/Subcon Team management. Production System stability, performance management, Project Budget Analysis, worked on request for proposals for various clients.Worked on multiple AWS instances like Elastic Load Balancer (ELB), Security groups, and AMIs, Auto scaling to design cost effective strategies. Experience in Windows, UNIX environments, by Providing Global Technology Support as well as application production support and service delivery. Incident, Change, Problem Management as per ITIL standards to defined processes.
• Building/Maintaining Docker container clusters managed by Kubernetes, Linux, Bash, GIT, Docker, on AWS. Utilized Kubernetes and Docker for the runtime environment of the CI/CD system to build, test and Production deployments.
• Experienced in Docker,Jenkins, Ansible,Maven forautomation for build and CI/CD.Experienced in working with version control systems like GIT and used Source code management client tools like GitBash, GitHub.Experience in using Maven as build tool for the building of deployable artifacts and Ansible configuration Management tool to run ansible playbooks.
• Deploying and maintaining production environment using AWS EC2 instances and ECS with Docker.Built and deployed Docker containers to break up monolithic apps into micro services, improving developer workflow, increasing scalability, and optimizing timelines and resource optimization.
• Experience in analysis, design, and deployment of various applications in all the environments as per client business requirements. Managing the projects in waterfall and Agile methodology project management. Experience in identifying, troubleshooting and resolving day-to-day SQL database, AWS and DevOps administration activities. Experience in Datacenter administration by building database, application and web servers with clustered environment. Experience in Worked with multiple vendors and geographically distributed teams in global service delivery model.

TECHNICAL SKILLS:

• Domain: IT, Health Care, Life sciences, Finance, Energy, and Manufacturing,
• Technical DevOps Administration. AWS database and storage, MS SQL Database Administration Windows administration, AIX Administration and Tivoli Storage Manager.
• Tools Git, GitHub,Jenkins, Maven, Docker, Kubernetes, Selenium, Toad, and SSMS,
• Ticketing Tools HP Service Center, CA-Service Manager, CA Service Catalog, IT-Central Remedy, IBM Maximo, HPOO, Service now and BMC Remedy.

Confidential,  NJ USA

Sr. Lead Consultant

Responsibilities:

• Building/Maintaining Docker container clusters managed by Kubernetes, Linux, Bash, GIT, Docker, on AWS. Utilized Kubernetes and Docker for the runtime environment of the CI/CD system to build, test and Production deployments and to orchestrate the deployment, scaling and management of Docker Containers.
• Utilized Kubernetes & Docker for the runtime environment of CI / CD system to build, test deploy. Deploying and maintaining production environment using AWS EC2 instances and ECS with Docker. Installation and configuration of SQL Database Servers on various environments and Create design artifacts.Migrated Linux environment to AWS by creating and executing a migration plan, deployed EC2 instances in VPC, configured security groups &NACL's, attached profiles and roles using AWS Cloud Formation templates and Ansible modules. Used Jenkins, Git/GitHub and Docker registry/daemon for configuration management and automation using Ansible.
• Created Docker containers by using docker images, Created the environments by using docker compose. Responsible for installation & configuration of Jenkins to support various Java builds and Jenkins plugins to automate continuous builds. Trained staff on Jenkins, Docker, GitLab and Kubernetes administration.
• Managing DevOps and AWS Projects in Agile methodology. Experienced in various deployments in AWS Cloud environment and DevOps projects. Experienced in CICD implementation for deployments in the various projects. Experience in Power shell and Ansible scripting. Worked on multiple AWS instances like Elastic Load Balancer (ELB), Security groups, and AMIs,Auto scaling to design cost effective strategies. Configured AWSIAM and security group in VPC (Public and Private Subnets) using Chef. Used IAM to assign roles, to create and manage AWS users, groups, and permissions to use AWS resources. Create and maintain fully automated CI/CD pipelines for code deployment and testing before Production deployment. Actively manage, improve, and monitor cloud infrastructure on AWS, EC2, S3, and RDS, including backups, patches, and scaling. Reduced costs by eliminating unnecessary servers and consolidating the storage and databases.
• Built and deployed Docker containers to break up monolithic apps into micro services, improving developer workflow, increasing scalability, and optimizing timelines and resources.
• Installation and configuration of SQL Database Servers on various environments and Create design artifacts. Database Design, Implementation, configuration, database changes, Troubleshooting, UAT testing. Interact with clients to elicit architectural and non-functional requirements like performance, scalability, reliability, availability, maintainability. Installation and configuration of SQL Database servers for all client datacenters across the globe. SQL DB server build for alldatacenters in clustered environment with fault tolerance. Automating the Database backup by creating and scheduling database maintenance plans. SQL Database migrations and handling DB Backup, recovery and performance tuning by monitoring health checks of all SQL Database servers on regular basis. Handled client calls on regular basis to provide updates from the Team. Providing Support to all Customers’ Global Datacenters for their applications. Managing the teams globally as part of our Global Technical Support for all business requirements of the customer. Managing DevOps, AWS and Database Teams for the projects to manage and providing end-to-end support for complete life cycle as per ITIL Standards. Quality Management on Service Delivery for all the projects handled.
• Projects involve IT-service delivery support to the customers by establishing ServiceManager/Incident/Change/Problem Management Team to support IT- Infrastructure to Clients. Adept in mapping client requirements, BRDs, FRDs, Implementations troubleshooting, RCAs, and resolutions. Coordination with global ROS Teams, Product Vendor Teams on resolving complex issues via Incident, Problem and Change Management processes.Planning and implementation of data and storage management solutions in Azure Could. Implementing scripts with PowerShell for Runbooks. Experienced in various SDLC project phases: Requirement/System gathering/System Analysis, Functional Specification, Business Logic's, Design, Layered Architecture, Test plans, Coding, Code review, Testing, Performance tuning, Documentation, Implementation and Maintenance. Experience in installation of Operating Systems, Packages and Patches, maintaining user accounts, Performance tuning, troubleshooting. Working knowledge of source code and configuration management solutions and administrator experience on CICD strategies and tools such as Jenkins, Ansible, Maven and Docker etc. Understanding of test automation tools and strategies (such as Selenium, etc.) Excellent team player with problem-solving and trouble-shooting capabilities.
• Good communication, interpersonal and presentation skills. Excellent work ethics, self-motivated and quick learner, willing to learn, adapts new technologies and third-party products.Integrated maven with Git to manage and deploy project relates tags. Installed and configured Git and communicating with the repositories in GITHUB. Coordinate all build and release activities, ensure release processes is well documented, source control repositories and branching. Worked in Jenkins, Docker for setting up CI for new branches, build automation, plugin management and securing Jenkins and setting up master/slave configurations.Integrating various Version control tools, build tools, and deployment methodologies (scripting) into Jenkins to create an end to end orchestration build cycles. Troubleshoot build issues in Jenkins, performance and generating metrics on master's performance along with jobs usage. Automate the build and release cycles.Maintained and managed cloud & test environments and automation for QA, Product Management and Product Support. Good Interpersonal Skills, team-working attitude, takes initiatives and very proactive in solving problems and providing best solutions. Deployed the EAR and WAR archives into Web logic and Apache Servers. Configured and Maintained Apache web servers for Release Management Team's internal use.

Confidential, Houston Texas

Project Manager

Responsibilities:

• Worked on multiple AWS instances like Elastic Load Balancer (ELB), Security groups, and AMIs, Auto scalin g to design cost effective strategies. Experienced in Jenkins, GIT Maven for end to end automation for all build and CICD. Experienced in working with version control systems like GIT and used Source code management client tools like GitBash, GitHub. Experience in using Maven as build tool for the building of deployable artifacts. knowledge and experience in AWS EC2, S3 buckets, etc. Having work experience in support of multi-platform like UNIX, Linux, Ubuntu. Managed multiple environments for both production and non-production where primary objectives included automation, build out, integration and cost control. Expertise in trouble shooting the problems generated while building, deploying and production support. Create and maintain fully automated CI/CD pipelines for code deployment and testing before Production deployment. Actively manage, improve, and monitor cloud infrastructure on AWS, EC2, S3, and RDS, including backups, patches, and scaling. Built and deployed Docker containers to break up monolithic apps into microservices, improving developer workflow, increasing scalability, and optimizing timelines and resource optimization.
• Building/Maintaining Docker container clusters managed by Kubernetes, Linux, Bash, GIT, Docker, on AWS. Utilized Kubernetes and Docker for the runtime environment of the CI/CD system to build, test and Production deployments. Good understanding of creating and managing the various development and build platforms and deployment strategies. Working Knowledge of Application Lifecycle Management, Change & Release Management and ITIL process. Exposed to all aspects of software development life cycle (SDLC) such as Analysis, Planning, Developing, Testing, implementing and Post-production analysis of the projects.
• Supervising the installation, configuration, and upgrade of database systems. Implementation& maintenance of high availability & disaster recovery solutions. Planning and execution of quarterly patching of all systems and timely execution of the projects.Experience in applying security patches to all the databases phase wise without any interruption to the existing services. Managing the teams globally as part of our Global Technical Support for all business requirements of the customer.
• Coordination with Global Teams, Product Vendor Teams on resolving complex issues via Incident, Problem and Change Management processes. Managing Various Teams I.e. AWS and DevOps and Database Teams for the projects to manage and providing end-to-end support for complete life cycle as per ITIL Standards. Quality Management on Service Delivery for all the projects handled. Projects involve IT- service delivery support to the customers by establishing Service Manager/ Incident/Change / Problem Management Team to support IT-Infrastructure to Clients. Handled remote production support Team. Managing the teams globally as part of our Global Technical Support for all business requirements of the customer. Coordination with global ROS Teams, Product Vendor Teams on resolving complex issues via Incident, Problem and Change Management processes. Coordinated with multiple vendors from geographically distributed teams for a successful development, testing and deployment of multiple projects in Global service delivery model.

Confidential

Senior Consultant/Manager/ SQL DB Administration

Responsibilities:

• Worked on Production Issues by coordinating with all the teams globally for early resolutions to minimize the Impact. Application performance monitoring and worked towards the improvement of the performance by proactively finding out the peak memory consumed key processes. Scheduling the meetings and daily activities for the team to work on regular basis. Maintenance and Support tracks, related activities which involves fixing of reported bugs, implementing any enhancement requests which are in scope.
• Liaising with various Global support groups to close incidents/problems. Application Supportup to the mark by resolving the Incidents /Problems and Implementing the Changes/Releases within the stipulated timelines without having any issues by doing through testing before implementing any release/change. Adhere to the Process while implementing any Change /Release /Migration/Upgrade. Documenting all the Root Cause Analysis in a common knowledge repository for all future and easy resolutions of even complex issues to stabilize the system.
• Worked with global technology Teams towards finding out the resolutions for all complex issues.

Confidential

Senior Consultant /Sr. SQL DBA/Manager/Windows, UNIX administration.

Responsibilities:

• Responsible for MS SQL Database Administration, Database backup, recovery and maintenance. High availability configuration like clustering, mirroring, always on. SQL Database Migrations. Critical production databases support. Automation using Power Shell/SSIS for regular tasks. Migration of databases to Private or Public Cloud environments. Database server migration from on premises to cloud environment. Supporting and health monitoring of all production, QA, Dev. and Test environment databases.
• Creating maintenance plans for automating the database backup as per the client requirements with proper retention plans. Managing Team of around 120 DBAs across the locations. Close monitoring and tracking of all types of Incidents, RFCs, RFC Tasks and request line items in HPSC to ensure on resolving the issues on time. Report generation and sharing with the client in regular client calls. Handling Team internal review calls on regular basis to ensure that services should be delivered promptly without any escalations.
• Workedon automation of windows and UNIXadministration related tasks to do user administration, access etc. Worked with HP Operations Orchestration Tool for automation of Maximum possible Windows and UNIX administration Tasks to avoid manual interventions for saving lot of time with minimum risk. Prepared workflow for all the tasks which must be automated and gathered the Inputs from the teams concerned. Build Flow charts for each and every task workflow to get more precise results.
• Responsible for Resolving the Incidents/Requests within the SLAs with appropriate resolutions.Documented the Root Cause Analysis and Maintained Common Knowledge Repository. Responsible for all the knowledge Management Documents to be there in the common knowledge repository. Had calls with client to understand their requirement on minimizing the simple user administration related task like granting access on their own for some of the environments and articulating the requirements as BRDs and then convert them to FRDs based on the technical feasibility.

Confidential

First Level Manager /PSM Lead/Technology Manager/Windows, Unix &TSM administration.

Responsibilities:

• Planning, design, build, operation & maintenance, troubleshooting, of windows servers. Handling the overall operations of the IT helpdesk & IT Infrastructure. Managing a diversified team ranging from service desk to asset management as per ITIL (Information Technology Infrastructure Library) Standards.
• Create and Maintain detailed up to date technical documentation and providing technical, product and process related assistance to other team members.Interacting with other branches of Technology Teams on the issues and providing Remote Technical Support.Worked with US/UK/SINGAPORE Remote Teams in resolving the issues and finding the RCA for Issues.Worked onIncident, Problem Change & Release Management for BOA Applications.Ensure all cases are acted upon conscientiously and in the framework expected according to the SLA. Service and Customer oriented team player, Flexible, self-motivated with the ability to work under pressure in an International and culturally diverse organization. Analysis and resolution of faults as per agreed SLA and investigating root cause analysis (RCA).
• Installation of TSM Server in windows & UNIX environments. TSM Client installation for Database, Configuring & Managing TSM Database, Storage pools. Production issues by coordinating various On -Shoreteams globally US/UK/ Hong Kong/Singapore Teams. Documenting the RCAs for further . Follow-up on regular meetings & s as per predefined schedules. Preparing schedules for daily Activities for team.Proactively determining the possible faults and causes by the execution of predetermined health checks and operational checks, collocation of tapes.