Program Director Resume

PROFESSIONAL EXPERIENCE

Confidential

Program Director

Responsibilities:

Program Director, Client IT Manager over 8 clients and their projects within.
Responsible for multidisciplinary project teams in efforts to implement the strategy and tactical procedure for the process of fulfilling new contract mandates and change requests.
Managed over on - shore and off-shore resources as well as their allocations to projects.
Negotiated with internal and external management teams to assign resources to projects within client programs.
Planned for Disaster Recovery amidst the Coronavirus pandemic.
Responsible for the review and approval of design documents.

Confidential

Program Manager

Responsibilities:

Program Manager over 15 projects that make up the Ameriprise Onboarding initiative.
Responsible for multidisciplinary project teams in efforts to implement the strategy and tactical procedure for the onboarding process to bring Ameriprise Financial onto the Broadridge Tax Service. This involves planning, directing and coordinating interdepartmental staff to ensure project completion and client satisfaction.
Negotiate rigorously with Senior Management from Broadridge and Ameriprise to define timeframes, deliverables, resources and contractual obligations.
Identifying and defining client needs, determining the strategy and developing the plan/proposal for the delivery of all aspects of the project, which ultimately leads to the clients’ internal process being modified for improved efficiency and effectiveness.
Responsible for being the conduit of communications between all departments within the Broadridge as well as the client point of contact.
Partner with the Product team to develop training materials for 100 end users in effort to train on topics such as Income Reclass, UIT / Fixed Income Calculators, TAXonomy, MLP, and Tax Managed Services.
Direct a team of 70 resources to onboard Ameriprise for Tax Year 2019.
Microsoft Project, MS Dynamics, and JIRA are leveraged to plan, execute, and control projects to ensure project success.

Confidential

Project Manager

Responsibilities:

Responsible for planning, directing and coordinating the staff and activities to ensure program goals were accomplished within prescribed timeframes and funding parameters.
Managed a high-visible project through every project gate mandated by Confidential PMO.
The contract was offered for three months’ worth of effort.
Collaborated with Senior Management to define timeframes, funding, procedures, deliverables and resources.
Accountable for working with the Information Systems department, vendors and customers to develop Project Proposals, which included the outlining of deliverables, requirements, risks, assumptions, key stakeholders, roles, responsibilities, and budget documentation.
Responsible for being the bridge of communications between IT and Leadership within the company.
Partnered with the Service Desk and responsible teams to develop training materials for end users.
Directed a team of 30 resources, in a Waterfall environment, to migrate the application from physical servers to virtual servers.
Microsoft Project and CA Clarity Project and Portfolio Management tools (CA PPM) were utilized.