Operations Technology (OPT), IT Program/Project Manager Resume

TECHNICAL SKILLS

Project, OneNote, Excel, Word, PowerPoint, Access, Visio, Outlook
Eztrieve, File - Aid
SharePoint (Development), Confluence, Jira
Clarity, WRM (Work Request Management)
DbVisualizer (SQL Queries)
MS Windows, UNIX
MS VB, Java, COBOL, SQL (Relational DB Design, Query Development)
Agile (Scrum, Kanban, Large-Scale Scrum (LeSS)), Waterfall, Hybrid (iterative)

PROFESSIONAL EXPERIENCE

Confidential

Operations Technology (OPT), IT Program/Project Manager

Responsibilities:

IT Program/Project Manager Responsibilities: Project Phase Management (Initiation, Planning, Executing (including production implementation command center), Monitoring/Controlling, Closing), Stakeholder Management, Issue/Risk Management, Dependency Management (Product/Application, Contract (Managed Service Agreement (MSA)), Financial Management, Status Reporting, Scope Management, Schedule Management
Managing the Windows 10/new virtual computer environment application certification program for OPT ($2 mm, 170 applications impacted), 3 applications remaining and are on track for 11/24 (EOY program target date, working remotely, Global Team, Agile)
Managed Back Office Workforce Optimization (BOWO, Genesys iWD (intelligent Workload Distribution)) Application Data Reconciliation ($.5 mm, software development to improve data quality) and Infrastructure Upgrade ($1.2 mm) where we more than doubled the capacity of a suite of applications with 65 new servers (working remotely, Global Team, Agile)
Managed a 2019 Q4 project ($1 mm) for Consumer and Community Banking (CCB) where we onboarded 17 regulatory letters to the target letter engine application (Global Team, Agile)
Managed California Consumer Privacy Act (CCPA) 2019 regulatory program/projects Q1-Q4 for OPT ($4.2 mm) where we built the global privacy tool for JPMC worldwide, The OPT work streams were the centralized workflow application (PEGA), consumer authentication (LexisNexis), letter processing as well as IVR intake, We followed Domain Driven Design while utilizing new technologies to JPMC (Kafka and Microservices, Global Team, Agile)
Managed Records Retention 2018 Q1-Q3 program/projects for OPT ($1.35 mm) and responsible for all of CCB where non-compliant applications for purging records are onboarded to the JPMC target state Universal Archive Service (UAS) (Global Team, Agile)
Managed Proprietary Middleware and Routing Middleware (IBM Message Broker (MB)) project Q4 2018-Q1 2019 ($.8 mm) where we migrated the largest volume (millions of tractions daily) and most complex architecture for the program from Distributed MB to Mainframe MB (Global Team, Agile)
Managed Legal Orders Q2 and Q3 2018 regulatory projects ($1.1 mm), Implemented functionality that provided Straight Through Processing for cases (X-9 file standard), and Automated controls (Global Team, Agile)
Continuously work on process improvement, Lead a process improvement workgroup of Senior PMs where we developed a new more efficient/effective project plan/schedule template that focused on project execution for Agile, Hybrid (iterative) and Waterfall

Confidential

IT Program/Project Manager

Responsibilities:

Managed the IT Security Program/Projects and the ServiceNow Program/Projects.
Lead Business Systems Analyst (BSA) responsibilities: Scope (Estimating), Requirements, Design (Functional Design Document), Testing, Defect Resolution, Implementation, Project Management (Weekly Status Reporting, Risk/Issue Management/Resolution and Directed the BSAs and Developers while progressing through SDLC phases)
Created a Book Of Work (BOW, 4 applications) on SharePoint for ER115 (Enterprise Release) and ER215 forward, Helped create a merged list containing data from PPL (Project Pipe Line), ESPM (Project Index, Application reporting) and the BOW to understand status of projects in one view for the 4 applications
Continuously worked on process improvements for 4 applications
Lead/Mentored 2 new BAs on a reengineering project for an ETL (Ab Initio) application where 27 batch processes/files were replaced for 8 downstream applications and the business (Agile, Waterfall, Global Team)
Lead a project for an ETL application where we replaced legacy data files related to Language of Preference (LoP) for many applications across all of the LOBs including the core banking applications (Waterfall, Global Team)
Supported a middleware, mobile/email alert, & ETL applications for a Mortgage Banking alerts ER214 project (Agile, Waterfall, Global Team)
Supported 3 User Interface applications for ER313 & ER114 (Agile)
Supported Service and Batch Middleware applications as well as a Routing Middleware (IBM Message Broker) application for ER113 & 213 (Waterfall)
Developed 8+ application controls that were rolled out at the Consumer and Business Banking (CBB) level for all ES applications
Trained/Mentored less experienced BSAs on the team
Worked on a cross ES application work stream team to identify gaps with the current scope and requirements process in ES and provided recommendations to upper level management

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