Deputy Product Manager / Service Owner Resume

SUMMARY

He is a versatile video conferencing professional with more than 20 years in operations and product management experience.
Proficient in working with stakeholders in consulting, supporting, and implementing Immersive Telepresence and standard video endpoints.
He is experienced in managing suppliers and working in a global environment.
Skilled at problem solving and implementing process improvement practices to ensure end users are satisfied and strives towards exceeding expectations.
Excellent organizational, follow through, and facilitation skills; demonstrates strong business acumen with an enthusiastic ‘do whatever it takes’ attitude.

PROFESSIONAL EXPERIENCE

Confidential

Deputy Product Manager / Service Owner

Responsibilities:

Supported product manager in all aspects of the product including annual budgeting, supplier billing review and service road mapping
Created metrics for total cost of ownership TCO, including assessing travel savings, Co2 emissions, etc.
Driven marketing and sales of product with internal customers
Managed suppliers (e.g., Cisco, Poly, OBS, BT) and internal teams that support the product globally
Directed timely supplier service reviews
Worked collaboratively introducing new interoperability services with existing technology
Coordinated logistics globally for major Confidential events GPG, Partners meetings internally and externally
Reviewed and negotiated a “fit for purpose” Video Managed Service contract to improve the service while reducing overall costs

Confidential

Telepresence Engineer / East Coast

Responsibilities:

Managed the installation of Telepresence systems CTS 500, 1100, 1300, 3210, incorporating Cisco standard operating procedures and client safety guidelines
Coordinated with Project Manager to provide a pre - install room assessment lighting, audio, RRA
Coordinated with client’s IT department to perform a Net Path Assessment for Jitter, Packet Loss, Latency
Supported legacy video conferencing equipment, Tandberg, Polycom systems

Confidential

Senior Video Engineer

Responsibilities:

Established best practices for end user support for the video and data collaboration requirements for the New Jersey employees wishing to meet with their global colleagues;
Coordinated logistics for meetings and events
Supported Telepresence, HD and Legacy H.323 protocols as well as data H.239 connection, including troubleshooting incidents, coordinating equipment repairs and managing end user documentation