PROGRAM MANAGER Resume

SUMMARY

Extremely motivated to constantly develop my skills and grow professionally. I am confident in my ability to come up with interesting ideas for unforgettable marketing campaigns. I am hardworking Business Administration and Technology Management graduate with proven high level of leadership, organizational, and product development skills.
Highly creative, self - motivated professional with excellent interpersonal skills.
Ability to conceptualize and generate new ideas, analyze problems and develop effective solutions.
Team player who relates well to and works cooperatively with diverse personalities.
Strong communication and interpersonal skills.
Ability to work in fast pace environment.
Effective problem solver, prioritize and manage multi sensitive tasks without direct supervision.
Fast learner with demonstrated initiative and dedication to the achievement of organizational goals.
Computer literate include Microsoft Word, Excel, PowerPoint, Outlook and Internet.
Dynamic prioritization, strategic planning, organization, and project management skills.
Detail-oriented, with solid research and analysis skills and consistent commitment to quality.

PROFESSIONAL EXPERIENCE

PROGRAM MANAGER

Confidential

Responsibilities:

Managed delivery scope, tasks, resources, timelines and milestones to ensure operational success and achieve organizational goals
Developed and implemented marketing strategic plan to gain new customers and retain existing ones, achieving 60% client retention rate
Interfaced with senior leadership and internal and external stakeholders through multiple platforms to resolve strategic issues; provided leadership by supporting program through roadblocks and challenges
Offered guidance to dispatchers, drivers and maintenance team by discussing corporate revenue goals and designing holistic strategies, increasing revenue by 25% in 2019
Directed program scheduling, appraisals and cross-functional activities; produced accurate estimates and provided stakeholders with up-to-date information, optimizing operations
Developed mitigation and communication plans and coached delivery leads on proactive issue identification mechanisms and service improvement, exceeding organizational safety and cost metrics
Reduced risks by identifying safety issues; reviewed load paperwork, tracked drivers, supervised delivery teams and maintained compliance with DOT rules and regulations, achieving 98% on-time delivery rate and minimizing losses
Oversaw purchasing and maintenance of commercial delivery trucks and eliminated recurring costs, effectively slashing 50% of allocated costs from budget
Designed annual motor vehicle check policy to optimize transportation of goods and services, reducing annual insurance premiums by $20K.
Management and leadership experience in managing complex multiple cross-functional teams and Projects.

IT SYSTEM ANALYST

Confidential, Houston, Texas

Responsibilities:

Performed day-to-day operations, defined applications problems and resolved connectivity issues by evaluating procedures and processes and collaborating with stakeholders, reducing log-on errors by 99%
Engaged in process and quality improvement activities to minimize manual efforts and errors; ensured system functionality through data analysis, testing and solution-implementing, improving employee productivity by 20%
Wrote instruction manuals and trained 300+ employees in secure use of new and existing software to increase work efficiency, decreasing inaccuracy rates by 80%
Collaborated with data sources to troubleshoot APIs and connectivity; reduced backlogs through efficient handling of unresolved support requests from tier-1 support team
Generated reports of assigned system to track utilization to ensure compliance with privacy and security requirements in accordance with hospital policy
Oversaw database access and assigned user roles in clinical systems to facilitate administration and optimize use

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