Product Manager/Project Manager Resume

SUMMARY

A forward - thinking and results-driven technology professional, with a demonstrated track record of achievement in project management, product ownership, SaaS platform client implementations, feature-based B2B/B2C software/product delivery in a SaaS environment, and client management.
Leverages excellent organizational and communication skills to mentor team members, collaborate with onshore/offshore colleagues, and interface with clients and senior leadership.
A proven aptitude and track record for delivering projects and software solutions to increase customer value and achieve client and company objectives.

PROFESSIONAL EXPERIENCE

Confidential

Product Manager/Project Manager

Responsibilities:

Delivered customized web-based application with dashboard to allow configuration teams to promote client provisions from QC environments to production - eliminating duplicate entry, while increasing efficiencies and client web site quality control.
Delivered and led launch of new web authentication functionality for 200+ clients including new screens, log-in requirements, security questions, one-time code (OTC) feature, device registration, APIs and user notifications - increasing end-user data security with state-of-the-art technology and decreasing company and client risk.
Led employee portal integration project - enabling adoption of a modernized home page with updated tiles and features.
Streamlined process for submission and review of ongoing small enhancement requests across entire platform through SharePoint intake forms and backlog views - enabling better visibility and a consistent approach across the product team.
Created new format for client release communication summaries - receiving positive feedback from clients.

Confidential

Senior Business Analyst/Agile Solution Lead

Responsibilities:

Led and delivered new Wellness Program functionality, allowing client teams to configure questions and answers, resulting in employee wellness credits or unique health rates, driven by online web answers and inbound wellness vendor result files.
Implemented new Health Savings Account (HSA) employer contribution functionality, based on eligibility during web enrollment, enabling clients to encourage enrollment in High-Deductible Health Plans (HDHPs) in a user-friendly way.
Delivered website features to enable multi-lingual text display at the client level based on participant language preference.